Quality modeling in electronic healthcare: a study of mHealth Service

Information and communication technologies (ICTs) have the potential to radically transform health services in developing countries. Among various ICT driven health platforms, mobile health is the most promising one because of its widespread penetration and cost effective services. This paper aims to examine Quality Modeling in Electronic Healthcare by using PLS based SEM

New venture internationalisation and the cluster life cycle: insights from Ireland’s indigenous software industry

The internationalization of new and small firms has been a long-standing concern of researchers in international business (Coviello and McAuley, 1999; Ruzzier et al., 2006). This topic has been re-invigorated over the last decade by the burgeoning literature on so-called ‘born globals’ (BG) or ‘international new ventures’ (INV) – businesses that confound the expectations of traditional theory by being active internationally at, or soon after, inception (Aspelund et al., 2007; Bell, 1995; Rialp et al., 2005). Until quite recently, this literature had not really considered how the home regional environment of a new venture might influence its internationalization behaviour. However, a handful of recent studies have shown that being founded in a geographic industry ‘cluster’ can positively influence the likelihood of a new venture internationalizing (e.g., Fernhaber et al., 2008; Libaers and Meyer, 2011). This chapter seeks to build on these recent contributions by further probing the relationship between clusters and new venture internationalization. Specifically, taking inspiration from recent work in the thematic research stream on clusters (which spans the fields of economic geography, regional studies and industrial dynamics), the chapter explores how the emergence and internationalization of new ventures might be affected by the ‘cluster life cycle’ context within which they are founded. This issue is examined through a revelatory longitudinal case study of Ireland’s indigenous software cluster. The study investigates the origins and internationalization behaviour of ‘leading’ Irish software ventures but, in contrast to many existing studies, it seeks to understand these firms within the context of the Irish software cluster’s emergence and evolution through a number of ‘life-cycle’ stages

CO-EVOLUTIONARY DYNAMICS OF FINANCIAL INCLUSION OF GENERATION Z IN A SUB-SAHARAN DIGITAL FINANCIAL ECOSYSTEM

The growing digital consumerism in modern society is associated with higher expectations of customer experience, and as such the business environment is expected to co-evolve by developing more consumer-centric, sharing-based and fastpaced business models. This calls for deeper understanding of consumer aspirations and preferences in a given local context. Therefore, this paper explores the co-evolutionary dynamics of digital financial inclusion of Generation Z against a backdrop of limited understanding of the dynamic complexity of the financial business environment in the digital age. A case study of a digital financial ecosystem in Zambia within sub-Saharan Africa is then employed herein to reveal the co-evolutionary dynamics of financial inclusion of Generation Z within the framework of complex adaptive systems. For this purpose, a system dynamics modelling tool of Causal loop analysis is used to visualise the co-evolutionary dynamics. The paper has demonstrated that digital financial inclusion occurs within a continuum of co-evolutionary dynamics in which the financial institutions build consumer demand for digital financial services based on the participatory accountability and financial capability of the clientele. The paper concludes that digital financial inclusion is an emergent outcome of the complex adaptive behaviour of a financial business ecosystem in the increasingly digitising society. Therefore, development of inclusive financial business models must embrace the digital consumerism of the clientele, particularly in sub-Saharan Africa where there is a demographic boom of Generation Z with a growing propensity for digital consumerism

Modularity and network integration: emergent sustainable services in mobile payment systems

This paper introduces the concept of modularity in financial services, discusses how new value chains are created and addresses emerging opportunities for innovative business models in the digital economy. We argue that innovation occurred in the banking sector despite the lagging adoption of new operational practices but due to technology drive for new ways to provide services. Banking innovation is commonly a matter of case facilitation vs. lock-in, in which the systemic effects of balancing delay vs. fast progress requires business model choices. In the banking sector, where there is little power stability among stakeholders, asymmetrical periods of dynamism are triggered by the modernization of the systems [13]. The main argument of this paper is that we can use models of modularity and network integration to improve our understanding of sustainable emerging banking practices. This is fundamental when establishing the potential contribution of this sector to digital economy models

Global vs. regional approaches to the internationalisation process of Nigerian banks: some preliminary evidences

Research investigating internationalisation process of service firms from developing countries is limited. This paper draws on extant work on internationalisation of the firm, services’ internationalisation and proposes conceptual framework that investigates the internationalisation process of three leading Nigerian banks namely; Zenith Bank Nigeria (ZBN)Plc, First Bank of Nigeria (FBN) Plc and Intercontinental Bank Plc. This work attempts to evaluate the internationalisation process of these financial service firms to the UK market. It seeks to understand the driving forces behind these banks’ motives for internationalisation to UK; the various influences that might have affected their decisions, the several internationalisation routes and strategies they might have followed in doing so; and the next strategies they might adopt in furthering their internationalisation process. This work contributes to some understanding of the reasons why service firms from developing countries internationalising to advanced locations like the UK. The analyses and findings of this study offer unique insights into the internationalisation processes of the three case banks, and examines how their different pathways was determined by a balancing act of leveraging accumulated global and regional strengths to achieved sustained international growth

Learning For Life: The Opportunity For Technology To Transform Adult Education - Part II: The Supplier Ecosystem

In fall 2014, Tyton Partners (formerly Education Growth Advisors), with support from the Joyce Foundation, conducted national research on the role and potential of instructional technology in the US adult education field. The objective was to understand the current state of the field with respect to technology readiness and the opportunities and challenges for increasing the use of technology-based instructional models within adult education. The initial publication in the series, "Part I: Interest in and Aptitude for Technology," focused on demand-side dynamics and addressed adult education administrators' and practitioners' perspectives on the role and potential of technology to support their students' needs and objectives. This second publication, "Part 2: The Supplier Ecosystem," highlights market composition and supply-side dynamics, instructional resource use, and opportunities for innovation

Mobile Banking as Enabling and Constraining Financial Inclusion in Pakistan- A Theoretical Perspective

This paper provides a theoretical framework for exploring the role of new technologies for ‘banking’ the poor via mobile banking (m-banking) for financial inclusion in developing countries. It extends the literature beyond previous studies that examined m-banking through a technological or economic lens from the provider’s perspective, or from a collective national or regional level focussing on the individual user’s perspective. Thus the aim of the paper is to bridge the theoretical and methodological gap by justifying the application of Orlikowski’s Duality of Technology, as a socio-technical lens to evaluate how the social construction of m-banking enables and constrains poor women to access government-to person (G2P) payments, or digital social cash in Pakistan- a country that has been previously under researched. By shifting the level of analysis to the organisational level, the structuration framework helps us investigate the social and economic impact of m-banking in the restructuring of poor households for financial inclusion in Pakistan, and the effect of external and internal institutional forces in the redesign of emerging new technologies and financial practices. Furthermore, the paper debates why the socio-materiality of technology fails to provide a conceptual framework for this research. To conclude the paper highlights how the Duality of Technology contributes to new knowledge through a socio-technical perspective that underpins the philosophical orientation of the research to study the complex relationship between m-banking, households structures and social actors that provide an interpretive frame within the case study of the Benazir Income Support Programme in Pakistan

Analysis of designed and emergent consequences of mobile banking usage by SME’s in Kenya using ethnographic decision tree modeling

Includes bibliographical references.Evaluating the impact of Information and Communications Technologies for Development (ICT4D) has been a challenge both in terms of theoretical and methodological approaches. It has been pointed out in extant literature that ICT4D impact studies are few compared to those that investigate determinants of adoption. Knowledge of this scarcity and the theoretical and methodological limitations led to the conception of this study. This study set out to investigate the decision criteria evaluated by Kenyan micro, small and medium enterprises (MSMEs) when making the initial mobile banking adoption and usage decisions with a view to unearth the designed and emergent consequences. Ethnographic decision tree modelling (EDTM) which is a cognitive research methodology was feasibly employed to obtain the adoption and usage decision criteria from which quantifiable and non-quantifiable consequences were then inferred. Structuration theory was used as a theoretical lens to view the complex context in which mobile banking is embedded and adopted by MSMEs. The analysis of the empirical data obtained from the MSMEs led to the construction and testing of three decision models from which the study’s theory was developed. The derived theory demonstrates the existence of structurational interactions among decision criteria, antecedents of technology adoption, behavioural intention to adopt, and the designed and emergent consequences of actual usage. The study further reveals that contrary to popular belief and argument that adoption of mobile banking technology lowers financial services cost, Kenyan MSMEs adopt the technology not because of its affordability but because of other factors such as perceived usefulness, accessibility, safe custody of daily income, limited organizational capabilities, perceived ease of use, social capital and trust structures. The derived explanatory-predictive theory provides findings that may have significant implications for fiscal and monetary policymakers, development experts and mobile banking technology designers