An Empirical Investigation on the Acceptance and Adoption of E-Commerce Among Internet Users in Malaysia

This study examines the effect of three factors on the acceptance and adoption of electronic commerce among internet user in Malaysia. A review of the literature shows that owner characteristics such as lack of knowledge and perceived lack of trust are significant inhibitors while environment characteristics such as government support are significant motivators of electronic commerce in Malaysia. A questionnaire survey was conducted in 150 respondents of internet user in Kuala Lumpur. A total of 108 valid responses were obtained. Stratified random sampling was adopted over other techniques to enhance representativeness. Data analysis shows that significant relationship exists between each of the three variables and electronic commerce adoption among internet user in Kuala Lumpur. Security issues emerged as the most important factor influence the acceptance and adoption of e-commerce. This factor is followed by government support and knowledge in information technology

E-Commerce Adoption in Brunei Darussalam: A Quantitative Analysis of Factors Influencing Its Adoption

This study examines the effect of five factors on the adoption of electronic commerce among small and medium enterprises in Brunei Darussalam. A review of the literature shows that owner characteristics such as lack of perceived relative advantage, lack of knowledge, and perceived lack of trust are significant inhibitors while environment characteristics such as competitive pressure and, government support are significant motivators of electronic commerce in Brunei Darussalam. A questionnaire survey was conducted in 360 small and medium enterprises. A total of 184 valid responses were obtained. Stratified random sampling was adopted over other techniques to enhance representativeness. Data analysis shows that significant relationship exists between each of the five variables and electronic commerce adoption among small and medium enterprises in Brunei Darussalam. This study concludes that the five factors explain more than fifty percent of the variation in small and medium enterprises adoption. Competitive pressure emerged as the most important factor in terms of relative importance. This factor is followed by IT knowledge, relative advantage, security and government support

Why Australian Car Retailers do not Adopt eCommerce Technologies

It is important for the small business sector to adopt electronic commerce (e-commerce) technologies. It improves the ability of small business to operate on an international scale and provides a cost-effective way for them to market their business, launch new products, improve communications and gather information. This study focuses on the Australian retail automobile industry, which is relatively slow in adopting e-commerce technologies, by studying the motivations of adopters and non-adopters. Analysis of case study data identifies the major facilitators (perceived benefits, customer/supplier dependency, external pressure to adopt, information intensity) and inhibitors (mistrust of the IT industry, lack of internal expertise, lack of IT experience) to adoption

Non-business e-commerce in Malaysia: An investigation of key adoption

Problem statement: Non-business EC is a relatively new research niche in the general e-commerce stream. Application of e-commerce by profit oriented organization already become bread and butter but still limited applied in non-business sectors such as academic institutions (as in the present study), non-profit organizations, religious organizations and government agencies. Nowadays e-commerce becomes crucially essential in reducing their expenses and improving their operations.Therefore, application of this new innovation should enhance to no non-business sectors to be livelier.Understanding the key factors of facilitating and adopting the e-commerce in non-business are still need to enrich in particularly within Malaysian context. A field survey was conducted to determine key factors that facilitate the adoption of non-business EC in Malaysian Universities. Approach: One main focus of IT implementation research has been to determine why people accept or reject new technology. The current research will explore why Non-business institutions will accept or reject e- commerce. Since e-commerce adoption decision is a strategic one, a comprehensive list of potential facilitators and non-facilitators for the strategic use of information technology was derived from past research. Thus factors used as the basis for collecting data from 65 schools, centers and units from 5 public universities in Kota Kinabalu and Kuala Lumpur. These data were factor-analyzed to determine the key underlying dimensions of facilitators. On the basis of the resulting 5 dimensions namely, relative advantage, network orientation, information efficiency, innovativeness and competitiveness, regression analysis was done to determine the impact of the 5 dimensions on adoption. Results: They suggest that relative advantage, network orientation and information efficiency are the most important facilitators to the used of e-commerce in non-business sectors. Inhibitors were not estimated eventually, as there were no non-users among the respondents. Conclusion: The results implies the non-business sectors should look into advantages, network orientation and information efficiency as a strategic based for implementing e-commerce in more effective manner to achieve their goals

Case Study : Acceptance and Adoption on E-Commerce Usage Among Micro Business Owner at Baazar Larut Malam Jalan Lee Sam in Seremban Negeri Sembilan

This study aims to determined the level of acceptance and adoption of e-commerce usage among micro business owner at baazar larut malam Jalan Lee Sam, Seremban Negeri Sembilan. Recent statistics show that total number of businesses employing web sites in Seremban is very small compared to others city in our beloved country Malaysia. Organizations are coming under increasing pressure to adopt electronic commerce as part of the need to be efficient and competitive and to play a greater role in driving the economy.With the new century,the continued prosperity of Malaysia can no longer be taken for granted.Qualitative research method,in the form of semi-structured interviews, was used to identify factors that are important and relevant to encourage willingness to adopt. Findings indicate that owner characteristics like lack of perceived benefits,lack of knowledge and skill,perceived lack of trust are significant inhibitors while environment characteristics like competitive pressure,government support and infrastructure are significant motivators of electronic commerce in Malaysia. The model forms a basis for further research as further quantitative study,in the form of survey, can be carried out to assess the model’s validity and provide further insights into the relationships among the factors

An empirical investigation on EDI determinants and outcomes in Malaysian industry

Government involvement is the main cause for the EDI acceptance in Southeast Asian countries (United Nation of Economic and Social Commission for Asia and Pacific - UNESCAP, 1996). This is significantly different from the EDI developments in the western countries in which private sector involvement in EDI is substantial (UNESCAP, 1996). As an initial step to spur EDI implementation in private sector, the Malaysian Government has imposed all companies that engage in international trade to implement EDI by doing electronic customs declarations through CIS (Customs Information System) DagangNet. For this, the Government also spent over RM 300 million to fully implement EDI nationwide (Star, 2003 December 3). Nevertheless, such implementation is not successful and it has been claimed that “EDI is not yet fully implemented even though it had been initiated since late 1990s, besides electronic data is also still not recognized for legal customs declaration purposes even if it was meant for paperless and electronic customs declarations” (Star, 2003 December 3). To date, there are dual customs declarations, both electronic and manual, in practices where the sole typical electronic transaction is registration of the customs form (Jimmy, 2005; Star, 2005 July 11). This is in contrast with electronic customs declarations by other countries such as Hong Kong, Korea and Singapore where there is a full electronic declaration including electronic payment for declarations charges (Jimmy, 2005; Star, 2005 July 11; Chau, 2001)

Facilitators and Inhibitors for Deploying Business-to-Business E-Commerce Applications: A Multi-Method, Cross-Cultural Study

Firms are increasingly using the Web to conduct inter-organizational business transactions. This type of effort, popularly known as ìbusiness-to-businessî (B2B) electronic commerce (e-commerce) has caught the attention of researchers and practitioners. Although there is a widespread adoption of B2B applications, there is very little empirical research that has attempted to investigate this phenomenon. There is no clear idea on how firms are managing the B2B initiatives and what problems they face in deploying B2B e-commerce systems. This paper describes an on-going research project that examines the facilitators and inhibitors for deploying B2B applications. The project employs both qualitative and quantitative approaches and is being conducted in the United States, Singapore, and Norway. The project is being conducted in two phases. In the first phase, an extensive literature review and iterative interviews with senior IT executives yielded a list of 46 facilitators/inhibitors. In the second phase, a survey instrument was developed based on the initial list. This survey form was pilot tested and sent to senior IT executives in the three countries. The preliminary analysis of data reveals nine categories of factors as affecting the deployment of B2B e-commerce applications in organizations. The current status of the project, preliminary findings from a partial data set, and the studyís potential contributions are discussed