Winning customer loyalty in an automotive company through Six Sigma: a case study

Six Sigma is a disciplined approach to improving product, process and service quality. Since its inception at Motorola in the mid 1980s Six Sigma has evolved significantly and continues to expand to improve process performance, enhance business profitability and increase customer satisfaction. This paper presents an extensive literature review based on the experiences of both academics and practitioners on Six Sigma, followed by the application of the Define, Measure, Analyse, Improve, Control (DMAIC) problem-solving methodology to identify the parameters causing casting defects and to control these parameters. The results of the study are based on the application of tools and techniques in the DMAIC methodology, i.e. Pareto Analysis, Measurement System Analysis, Regression Analysis and Design of Experiment. The results of the study show that the application of the Six Sigma methodology reduced casting defects and increased the process capability of the process from 0.49 to 1.28. The application of DMAIC has resulted in a significant financial impact (over U.S. $110 000 per annum) on the bottom-line of the company

Greening the design brief

Front End Innovation is a hot research topic, but there is still little research done on its relationship to design for sustainability. This paper explores the challenges of integrating environmental sustainability in this early stages of an innovation process and the design brief. The study is based on a content analysis of 35 design briefs from Belgian SMEs and multinationals, and a practitioners session with representatives from 14 Belgian companies. This results indicate a limited uptake of sustainability in Belgian design briefs. Furthermore, it argues that the use of certain strategies, such as front-loading, pushing sustainability upstream in the briefing process and sustainability opportunity identification in the front end, could help in greening the design brief

Final report on the VEGINECO project

Vegetable farming systems in Europe, Final report on the VEGINECO project

Integrated and Ecological Crop Protection (I/ECP)

Manual on integrated and ecological crop protectio

Design and discrete event simulation of power and free handling systems

Effective manufacturing systems design and implementation has become increasingly critical, with the reduction in manufacturing product lead times, and the subsequent influence on engineering projects. Tools and methodologies that can assist the design team must be both manageable and efficient to be successful. Modelling, using analytical and mathematical models, or using computer assisted simulations, are used to accomplish design objectives. This thesis will review the use of analytical and discrete event computer simulation models, applied to the design of automated power and free handling systems, using actual case studies to create and support a practical approach to design and implementation of these types of systems. The IDEF process mapping approach is used to encompass these design tools and system requirements, to recommend a generic process methodology for power and free systems design. The case studies consisted of three actual installations within the Philips Components Ltd facility in Durham, a manufacturer of television tubes. Power and free conveyor systems at PCL have assumed increased functions from the standard conveyor systems, ranging from stock handling and buffering, to type sorting and flexible product routing. In order to meet the demands of this flexible manufacturing strategy, designing a system that can meet the production objectives is critical. Design process activities and engineering considerations for the three projects were reviewed and evaluated, to capture the generic methodologies necessary for future design success. Further, the studies were intended to identify both general and specific criteria for simulating power and free conveyor handling systems, and the ingredients necessary for successful discrete event simulation. The automated handling systems were used to prove certain aspects of building, using and analysing simulation models, in relation to their anticipated benefits, including an evaluation of the factors necessary to ensure their realisation. While there exists a multitude of designs for power and free conveyor systems based on user requirements and proprietary equipment technology, the principles of designing and implementing a system can remain generic. Although specific technology can influence detailed design, a common, consistent approach to design activities was a proven requirement In all cases. Additionally, it was observed that no one design tool was sufficient to ensure maximum system success. A combination of both analytical and simulation methods was necessary to adequately optimise the systems studied, given unique and varying project constraints. It followed that the level of application of the two approaches was directly dependent on the initial engineering project objectives, and the ability to accurately identify system requirements

Vegineco, farming systems research in outdoor vegetables

Information on the EU Vegineco project: ”Development of sustainable vegetable farming systems focusing on high quality production and minimum environmental impact.

Formalization and Validation of Safety-Critical Requirements

The validation of requirements is a fundamental step in the development process of safety-critical systems. In safety critical applications such as aerospace, avionics and railways, the use of formal methods is of paramount importance both for requirements and for design validation. Nevertheless, while for the verification of the design, many formal techniques have been conceived and applied, the research on formal methods for requirements validation is not yet mature. The main obstacles are that, on the one hand, the correctness of requirements is not formally defined; on the other hand that the formalization and the validation of the requirements usually demands a strong involvement of domain experts. We report on a methodology and a series of techniques that we developed for the formalization and validation of high-level requirements for safety-critical applications. The main ingredients are a very expressive formal language and automatic satisfiability procedures. The language combines first-order, temporal, and hybrid logic. The satisfiability procedures are based on model checking and satisfiability modulo theory. We applied this technology within an industrial project to the validation of railways requirements