29,971 research outputs found
Relevance of Unsupervised Metrics in Task-Oriented Dialogue for Evaluating Natural Language Generation
Automated metrics such as BLEU are widely used in the machine translation
literature. They have also been used recently in the dialogue community for
evaluating dialogue response generation. However, previous work in dialogue
response generation has shown that these metrics do not correlate strongly with
human judgment in the non task-oriented dialogue setting. Task-oriented
dialogue responses are expressed on narrower domains and exhibit lower
diversity. It is thus reasonable to think that these automated metrics would
correlate well with human judgment in the task-oriented setting where the
generation task consists of translating dialogue acts into a sentence. We
conduct an empirical study to confirm whether this is the case. Our findings
indicate that these automated metrics have stronger correlation with human
judgments in the task-oriented setting compared to what has been observed in
the non task-oriented setting. We also observe that these metrics correlate
even better for datasets which provide multiple ground truth reference
sentences. In addition, we show that some of the currently available corpora
for task-oriented language generation can be solved with simple models and
advocate for more challenging datasets
Survey on Evaluation Methods for Dialogue Systems
In this paper we survey the methods and concepts developed for the evaluation
of dialogue systems. Evaluation is a crucial part during the development
process. Often, dialogue systems are evaluated by means of human evaluations
and questionnaires. However, this tends to be very cost and time intensive.
Thus, much work has been put into finding methods, which allow to reduce the
involvement of human labour. In this survey, we present the main concepts and
methods. For this, we differentiate between the various classes of dialogue
systems (task-oriented dialogue systems, conversational dialogue systems, and
question-answering dialogue systems). We cover each class by introducing the
main technologies developed for the dialogue systems and then by presenting the
evaluation methods regarding this class
Towards an Automatic Turing Test: Learning to Evaluate Dialogue Responses
Automatically evaluating the quality of dialogue responses for unstructured
domains is a challenging problem. Unfortunately, existing automatic evaluation
metrics are biased and correlate very poorly with human judgements of response
quality. Yet having an accurate automatic evaluation procedure is crucial for
dialogue research, as it allows rapid prototyping and testing of new models
with fewer expensive human evaluations. In response to this challenge, we
formulate automatic dialogue evaluation as a learning problem. We present an
evaluation model (ADEM) that learns to predict human-like scores to input
responses, using a new dataset of human response scores. We show that the ADEM
model's predictions correlate significantly, and at a level much higher than
word-overlap metrics such as BLEU, with human judgements at both the utterance
and system-level. We also show that ADEM can generalize to evaluating dialogue
models unseen during training, an important step for automatic dialogue
evaluation.Comment: ACL 201
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