Support for decision making on the World Wide Web : a thesis presented in partial fulfillment of the requirements for the degree of Masters of Information Science in Computer Science at Massey University, Turitea Campus, Palmerston North, New Zealand

This research explores tool support for information retrieval and comparison of multiple pieces of information on the web. The study identifies the main goals users may have in mind when using the Internet in this way, and the necessary activities users complete to fulfill their goals. The main goals web users have are information search, entertainment and consumer to business transactions. The tasks users perform on the web to fulfill their goals include collecting, comparing, filtering and processing web information. These tasks form a decision-making cycle on the web and depending on the goal at hand, users may or may not necessarily undertake all the tasks or sub-steps in any sequential order. Industry web support tools have been analyzed to find out how effective they are in supporting a common user's activities. These tools include web browsers (Netcaptor Browser and Internet Explorer), editing tools (Notes Pilot and Edit Pad), plug-ins, research tools and window management systems. Both browsers are poor at arranging multiple windows and excellent at opening web sites. The Internet Explorer browser proved to be better than the Netcaptor browser at a number of activities including, selecting web content, copying web text and images and pasting web content into editing documents. When used with either browser. Microsoft Windows is good for arranging windows but poor in switching windows views, scrolling windows and resizing and re-positioning windows. Both editing tools are poor at re-positioning and formatting web content from an HTML environment to a text-based environment. The Notes Pilot tool is also poor in making calculations and returning to the browser. It is excellent at saving work and retrieving old files. The Edit Pad tool is successful at all other activities except re-positioning and formatting web content. It can be seen that tool support is lacking or current web-based tools support the user poorly in a number of areas. The need for an integrated web support tool has been identified. The functional and non-functional requirements have been specified, the tool designed, implemented and evaluated by users. The users were requested to complete a questionnaire and conduct a think-aloud walk-through session while completing three tasks using the integrated web support tool. The sessions were observed and results recorded. Most of the users strongly agreed with the proposition that the tool would be useful for personal or academic activities. The users recognized the tool's novelty, its efficiency, and also indicated an overall level of satisfaction. The users were less satisfied about referring back to web sites, getting the software to do exactly what they wanted and arranging the work space to meet their needs. Changes were made to the tool

Integration of decision support systems to improve decision support performance

Decision support system (DSS) is a well-established research and development area. Traditional isolated, stand-alone DSS has been recently facing new challenges. In order to improve the performance of DSS to meet the challenges, research has been actively carried out to develop integrated decision support systems (IDSS). This paper reviews the current research efforts with regard to the development of IDSS. The focus of the paper is on the integration aspect for IDSS through multiple perspectives, and the technologies that support this integration. More than 100 papers and software systems are discussed. Current research efforts and the development status of IDSS are explained, compared and classified. In addition, future trends and challenges in integration are outlined. The paper concludes that by addressing integration, better support will be provided to decision makers, with the expectation of both better decisions and improved decision making processes

Creative professional users musical relevance criteria

Although known item searching for music can be dealt with by searching metadata using existing text search techniques, human subjectivity and variability within the music itself make it very difficult to search for unknown items. This paper examines these problems within the context of text retrieval and music information retrieval. The focus is on ascertaining a relationship between music relevance criteria and those relating to relevance judgements in text retrieval. A data-rich collection of relevance judgements by creative professionals searching for unknown musical items to accompany moving images using real world queries is analysed. The participants in our observations are found to take a socio-cognitive approach and use a range of content and context based criteria. These criteria correlate strongly with those arising from previous text retrieval studies despite the many differences between music and text in their actual content