16 research outputs found
ISCRAM-Med 2016. Third International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries [Poster Papers]
Poster Papers of ISCRAM-Med 2016 Third International Conference on Information
Systems for Crisis Response and Management in Mediterranean Countries. October 26-28, 2016. Universidad Carlos III de Madrid (Spain)Universidad Carlos III de Madrid. Vicerrectorado de Investigación y Transferenci
Information Systems for Crisis Response and Management in Mediterranean Countries : Third International Conference, ISCRAM-med 2016, Madrid, Spain, October 26-28, 2016, Proceedings
International audienceThis book constitutes the refereed proceedings of the Third International Conference on Information Systems for Crisis Response and Management in Mediterranean Countries, ISCRAM-med 2016, held in Madrid, Spain, in October 2016. Information systems and technologies can play a key role in crisis management in order to support preparation, response, mitigation and recovery processes. Yet technology is not enough to guarantee a better management process, and therefore the conference does not only focus on engineering technologies, but also on their application and practical experiences. The 12 full and 8 short papers presented in this volume were carefully reviewed and selected from 36 submissions. They are organized in topical sections on mobile apps for citizens, modeling and simulation, development of information systems, information and knowledge management, collaboration and coordination, social computing, and issues in humanitarian crisis
Factors Influencing Customer Satisfaction towards E-shopping in Malaysia
Online shopping or e-shopping has changed the world of business and quite a few people have
decided to work with these features. What their primary concerns precisely and the responses from
the globalisation are the competency of incorporation while doing their businesses. E-shopping has
also increased substantially in Malaysia in recent years. The rapid increase in the e-commerce
industry in Malaysia has created the demand to emphasize on how to increase customer satisfaction
while operating in the e-retailing environment. It is very important that customers are satisfied with
the website, or else, they would not return. Therefore, a crucial fact to look into is that companies
must ensure that their customers are satisfied with their purchases that are really essential from the ecommerce’s
point of view. With is in mind, this study aimed at investigating customer satisfaction
towards e-shopping in Malaysia. A total of 400 questionnaires were distributed among students
randomly selected from various public and private universities located within Klang valley area.
Total 369 questionnaires were returned, out of which 341 questionnaires were found usable for
further analysis. Finally, SEM was employed to test the hypotheses. This study found that customer
satisfaction towards e-shopping in Malaysia is to a great extent influenced by ease of use, trust,
design of the website, online security and e-service quality. Finally, recommendations and future
study direction is provided.
Keywords: E-shopping, Customer satisfaction, Trust, Online security, E-service quality, Malaysia
Improving public engagement with air pollution: exploring two-way communication formats, public perception, and the voices of women.
Cities worldwide are experiencing high levels of air pollution, with severe
consequences to human health, the economy, and the natural environment.
Greater Manchester (GM), a conurbation in the United Kingdom, has declared an
Air Quality Management Area (AQMA) as air pollution levels are sometimes above
or close to limits set by the European Union. Transport is one of the main
contributing sectors, and rapid policy and lifestyle changes are needed when it
comes to public transportation, walking, or cycling. Public engagement is central
to this aim, but one-way provision of information is not effective in encouraging
the needed behavioural changes. Through a systematic review (n=50), this thesis
provides a comparison of how five different two-way communication formats (i.e.
social media, educational programmes, serious games, citizen science, and
forums) have been employed worldwide to create dialogues between experts and
the public in relation to air pollution. A one-size-fits-all communication strategy is
not sufficient in engaging the public in socially diverse cities where the
environment and sustainable lifestyles are conceptualised in a myriad of ways.
Through a questionnaire study (n=365), this thesis explores how the public in GM
perceives air pollution and accesses environmental information, as well as how
this varies with gender, educational level, age, postcode district, and income.
Through qualitative interviews (n=30), this thesis also provides an in-depth
exploration of the experiences of one particular group in society that has
traditionally been underserved: women. The focus on women is necessary
because a greater responsibility for unpaid work, economic inequality, longer life
expectancy, and greater fear of crime shape how women travel and access the
city, and consequently, their experiences of air pollution. The fact that these
findings are specific to women, however, does not make them less valid in relation
to society at large. A transportation system that is environmentally sustainable as
well as safe, economical, and that facilitates combining paid and unpaid work, is
beneficial to all. These findings advance knowledge in the field of public
engagement with air pollution, and provide recommendations for policymakers or
charity organizations. These include communication of air pollution as something
physical, moving away from the invisible adjective that encourages people to
avoid the problem altogether; and the further exploration of the health and wellbeing frame, as it can be effective in motivating active forms of transport
Ecology-based planning. Italian and French experimentations
This paper examines some French and Italian experimentations of green infrastructures’ (GI) construction in relation to their techniques and methodologies. The construction of a multifunctional green infrastructure can lead to the generation of a number of relevant bene fi ts able to face the increasing challenges of climate change and resilience (for example, social, ecological and environmental through the recognition of the concept of ecosystem services) and could ease the achievement of a performance-based approach. This approach, differently from the traditional prescriptive one, helps to attain a better and more fl exible land-use integration. In both countries, GI play an important role in contrasting land take and, for their adaptive and cross-scale nature, they help to generate a res ilient approach to urban plans and projects. Due to their fl exible and site-based nature, GI can be adapted, even if through different methodologies and approaches, both to urban and extra-urban contexts. On one hand, France, through its strong national policy on ecological networks, recognizes them as one of the major planning strategies toward a more sustainable development of territories; on the other hand, Italy has no national policy and Regions still have a hard time integrating them in already existing planning tools. In this perspective, Italian experimentations on GI construction appear to be a simple and sporadic add-on of urban and regional plans
The appraisal of Facebook online community: An exposition of mobile commerce in social media reviews
Peer reviewe