6 research outputs found

    Ausgewählte Chancen und Herausforderungen der digitalen Transformation für die Produktentwicklung und Unternehmensorganisation im Finanzdienstleistungssektor

    Get PDF
    Vor dem Hintergrund der digitalen Transformation sind Finanzdienstleistungsunternehmen auf unterschiedlichen Ebenen zahlreichen Chancen sowie Herausforderungen ausgesetzt. Während der Einsatz neuer Technologien die Optimierung bestehender Geschäftsprozesse sowie das Angebot digitalisierter Finanzdienstleistungen ermöglicht, geht dies zugleich mit veränderten Arbeitsbedingungen innerhalb der Unternehmensorganisation einher. Darüber hinaus sind Finanzdienstleister dazu angehalten die sich ändernden Kundenerwartungen bei den bisherigen Geschäftsaktivitäten sowie bei der Produktentwicklung zu berücksichtigen. Das Ziel der vorliegenden kumulativen Dissertation ist es, bestehende Forschungsdesiderate hinsichtlich der Auswirkungen der digitalen Transformation auf den Finanzdienstleistungssektor, differenziert nach der Kunden- und Produktperspektive sowie der internen Unternehmensperspektive, vertiefend zu analysieren. Das Technology-Organization-Environment (TOE)-Framework von DePietro et al. (1990) wird dabei als theoretischer Rahmen zur Einordnung und Strukturierung der Forschungsmodule verwendet. Die Ergebnisse der acht Module zeigen, dass die Kundenbedürfnisse und –erwartungen im Finanzdienstleistungssektor verstärkt von der digitalen Transformation beeinflusst werden. Dies zeigt sich in der Beratungstätigkeit bspw. durch das Angebot neuer Kundenkanäle sowie der aus dem steigenden Wettbewerbsdruck resultierenden erhöhten Preistransparenz. Im Rahmen der Produktentwicklung sind zudem u. a. ESG-Risiken und Silent Cyber-Risiken zu beachten. Aus der Analyse der Auswirkungen der digitalen Transformation auf die Unternehmensorganisation geht hervor, dass über den Einsatz digitaler Innovationen innerhalb des Backoffice die Realisation von Effizienzgewinnen sowie das Entgegenwirken eines Personalmangels möglich ist. Darüber hinaus wird in den Modulen der Einfluss des Faktors Mensch auf die Cyber-Sicherheit hervorgehoben. Während dieser einerseits als „schwächstes Glied“ und potenzielles Angriffsziel im Sicherheitskonstrukt der Unternehmen dargestellt wird, ist andererseits das Potenzial der Beschäftigten zur Frühwarnung zu berücksichtigen

    Jornadas Nacionales de Investigación en Ciberseguridad: actas de las VIII Jornadas Nacionales de Investigación en ciberseguridad: Vigo, 21 a 23 de junio de 2023

    Get PDF
    Jornadas Nacionales de Investigación en Ciberseguridad (8ª. 2023. Vigo)atlanTTicAMTEGA: Axencia para a modernización tecnolóxica de GaliciaINCIBE: Instituto Nacional de Cibersegurida

    Harnessing Human Potential for Security Analytics

    Get PDF
    Humans are often considered the weakest link in cybersecurity. As a result, their potential has been continuously neglected. However, in recent years there is a contrasting development recognizing that humans can benefit the area of security analytics, especially in the case of security incidents that leave no technical traces. Therefore, the demand becomes apparent to see humans not only as a problem but also as part of the solution. In line with this shift in the perception of humans, the present dissertation pursues the research vision to evolve from a human-as-a-problem to a human-as-a-solution view in cybersecurity. A step in this direction is taken by exploring the research question of how humans can be integrated into security analytics to contribute to the improvement of the overall security posture. In addition to laying foundations in the field of security analytics, this question is approached from two directions. On the one hand, an approach in the context of the human-as-a-security-sensor paradigm is developed which harnesses the potential of security novices to detect security incidents while maintaining high data quality of human-provided information. On the other hand, contributions are made to better leverage the potential of security experts within a SOC. Besides elaborating the current state in research, a tool for determining the target state of a SOC in the form of a maturity model is developed. Based on this, the integration of security experts was improved by the innovative application of digital twins within SOCs. Accordingly, a framework is created that improves manual security analyses by simulating attacks within a digital twin. Furthermore, a cyber range was created, which offers a realistic training environment for security experts based on this digital twin

    Sustainability, Digital Transformation and Fintech: The New Challenges of the Banking Industry

    Get PDF
    In the current competitive scenario, the banking industry must contend with multiple challenges tied to regulations, legacy systems, disruptive models/technologies, new competitors, and a restive customer base, while simultaneously pursuing new strategies for sustainable growth. Banking institutions that can address these emerging challenges and opportunities to effectively balance long-term goals with short-term performance pressures could be aptly rewarded. This book comprises a selection of papers addressing some of these relevant issues concerning the current challenges and opportunities for international banking institutions. Papers in this collection focus on the digital transformation of the banking industry and its effect on sustainability, the emergence of new competitors such as FinTech companies, the role of mobile banking in the industry, the connections between sustainability and financial performance, and other general sustainability and corporate social responsibility (CSR) topics related to the banking industry. The book is a Special Issue of the MDPI journal Sustainability, which has been sponsored by the Santander Financial Institute (SANFI), a Spanish research and training institution created as a collaboration between Santander Bank and the University of Cantabria. SANFI works to identify, develop, support, and promote knowledge, study, talent, and innovation in the financial sector

    ‘Technology as a trusted companion for accountants and business professionals in the business unusual environment’

    Get PDF
    Abstract: A conceptual model of corporate social responsibility (CSR) and service quality for Islamic bank service users is developed in this paper. The model is expected to bring about a better understanding of customer perceptions relating to issues of social responsibility and its impact on service quality as it pertains to Islamic banking in South Africa. The conceptual model is developed by synthesising relevant literature and theories pertaining to this study. This conceptual model is proposed to be tested in due course of time by using customer perceptions derived from a survey instrument to assess the relationship between aspects of social responsibility and service quality at the Islamic bank. The proposed model has implications towards enhancing the CSR and service quality offered by the Islamic bank according to their customer expectations

    Blockchain Application in Information Systems Research

    Get PDF
    Blockchain is a radical innovation with a core value proposition of shifting trust from institutions towards algorithms. Still, the potential of Blockchains remains vague due to the knowledge gap between computer science and socio-economic activities. Ninety percent of current Blockchain projects did not move from ideas to production-ready prototypes. Researchers and practitioners are searching for the meaningful leveraging of Blockchains for value creation. This dissertation aims to bridge the gap between technical and managerial knowledge of Blockchain that allows successful Blockchain system design and implementation. Therefore, the objective of the project is to identify the scope of Blockchain applications and introduce guidelines to make purposeful decisions of Blockchain implementations. The dissertation project covers four research questions. First, I consolidated knowledge of Blockchain technical configurations through the development of a taxonomy. Second, I considered the design patterns of smart contracts that represent the application logic of Blockchain systems. Third, I offered guidance for transforming initial conceptions of Blockchain ideas into working system prototypes by introducing a Blockchain configuration process model. Fourth, I investigated the common factors of Blockchain decisions to evaluate Blockchain implementations in the form of the framework. I employed a Design Science Research approach to developing four artefacts. The first three artefacts consider technical, application, and organizational aspects of Blockchain. The synergy reflects in the fourth, combinational artefact, which employs the high-level factors of Blockchain decisions. During the project, I have investigated the scientific and business studies, run Blockchain-based applications, conduct interviews, and evaluate the findings on Blockchain projects. The dissertation project contributes to research by bridging knowledge gaps between computer science and socio-economic research on a Blockchain that provides a fruitful ground for future conceptual and empirical studies. For practitioners, the developed artefacts are useful to identify and guide Blockchain projects that facilitate purposeful Blockchain adoption
    corecore