When the fingers do the talking: A study of group participation for different kinds of shareable surfaces

and other research outputs When the fingers do the talking: A study of group par-ticipation for different kinds of shareable surface

Cognitive modeling of social behaviors

To understand both individual cognition and collective activity, perhaps the greatest opportunity today is to integrate the cognitive modeling approach (which stresses how beliefs are formed and drive behavior) with social studies (which stress how relationships and informal practices drive behavior). The crucial insight is that norms are conceptualized in the individual mind as ways of carrying out activities. This requires for the psychologist a shift from only modeling goals and tasks —why people do what they do—to modeling behavioral patterns—what people do—as they are engaged in purposeful activities. Instead of a model that exclusively deduces actions from goals, behaviors are also, if not primarily, driven by broader patterns of chronological and located activities (akin to scripts). To illustrate these ideas, this article presents an extract from a Brahms simulation of the Flashline Mars Arctic Research Station (FMARS), in which a crew of six people are living and working for a week, physically simulating a Mars surface mission. The example focuses on the simulation of a planning meeting, showing how physiological constraints (e.g., hunger, fatigue), facilities (e.g., the habitat’s layout) and group decision making interact. Methods are described for constructing such a model of practice, from video and first-hand observation, and how this modeling approach changes how one relates goals, knowledge, and cognitive architecture. The resulting simulation model is a powerful complement to task analysis and knowledge-based simulations of reasoning, with many practical applications for work system design, operations management, and training

How to promote knowledge sharing in cross-functional NPD teams

This paper investigates the common issues that may arise in cross-functional new product development (NPD) teams from a Knowledge Management perspective. The study has been built around a contextualized trigger, where several factors were preventing a new-born NPD team from performing effectively. The purpose of this paper is to give insights of the main dynamics involved in the knowledge sharing process throughout the application of a systematic problem-solving approach to the case investigated by the authors. Due to the impossibility of building a universal recipe suitable for every team in every situation, this work represents a compromise trying to exemplify how to prioritise interventions in a given context, in order to provide a benchmark for similar circumstances. This paper, using an action research method within a single case context, takes shape around the advises and suggestions made by authors to Electronic Connected Ltd (disguised name), a small-medium enterprise (SME) in a situation of NPD paralysis. In particular, the paper emphasizes the importance of effective leadership and supporting environment in facilitating communication, enhancing cohesiveness, fostering joint commitment and giving direction in order to enable knowledge sharing and to leverage capabilities to conclusively deliver new products

Toward a Social Practice Theory of Relational Competing

This paper brings together the competitive dynamics and strategy-aspractice literatures to investigate relational competition. Drawing on a global ethnography of the reinsurance market, we develop the concept of micro-competitions, which are the focus of competitors’ everyday competitive practices. We find variation in relational or rivalrous competition by individual competitors across the phases of a micro-competition, between competitors within a micro-competition, and across multiple micro-competitions. These variations arise from the interplay between the unfolding competitive arena and the implementation of each firm’s strategic portfolio. We develop a conceptual framework that makes four contributions to: relational competition; reconceptualizing action and response; elaborating on the awareness-motivation-capability framework within competitive dynamics; and the recursive dynamic by which implementing strategy inside firms shapes, and is shaped by, the competitive arena

Online help-seeking in communities of practice

Interactive online help systems are considered to be a fruitful supplement to traditional IT helpdesks, which are often overloaded. They often comprise user-generated FAQ collections playing the role of technology-based conceptual artifacts. Two main questions arise: how the conceptual artifacts should be used, and which factors influence their acceptance in a community of practice (CoP). Firstly, this paper offers a theoretical frame and a usage scenario for technology-based conceptual artifacts against the theoretical background of the academic help-seeking and CoP approach. Each of the two approaches is extensively covered by psychological and educational research literature, however their combination is not yet sufficiently investigated. Secondly, the paper proposes a research model explaining the acceptance of conceptual artifacts. The model includes users’ expectations towards the artifact, perceived social influence and users’ roles in the CoP as predictors of artifact use intention and actual usage. A correlational study conducted in an academic software users’ CoP and involving structural equations modeling validates the model, suggesting thus a research line that is worth further pursuing. For educational practice, the study suggests three ways of supporting knowledge sharing in CoPs, i.e. use of technology-based conceptual artifacts, roles and division of labor, and purposeful communication in CoPs

Reactivity to sustainability metrics: A configurational study of motivation and capacity

Previous research on reactivity – defined as changing organisational behaviour to better conform to the criteria of measurement in response to being measured – has found significant variation in company responses towards sustainability metrics. We propose that reactivity is driven by dialogue, motivation and capacity in a configurational way. Empirically, we use fuzzy set Qualitative Comparative Analysis (fsQCA) to analyse company responses to the sustainability index FTSE4Good. We find evidence of complimentary and substitute effects between motivation and capacity. Based on these effects we develop a typology of reactivity to sustainability metrics, which also theorises the use of metrics as tools for performance feedback and the building of calculative capacity. We show that when reactivity is studied configurationally, we can identify previously underacknowledged types of responses. We discuss the theoretical and practical implications for studying and using sustainability metrics as governance tools for responsible behaviour

Damming Sustainability: How Social and Environmental Networks Influence the Construction and Management of Large Dams in the Amazon Basin

,p\u3eDams are powerful structures that engender a flood of controversies. These projects face great criticism from numerous groups, many of whom succeed in influencing such enterprises. This research is an in-depth study on dam-related social and environmental movements in the Amazon: how they are created and internally organized; how members share information and resources, how they identify alternatives; and how they design strategies and implement agendas. Social movements include, but are not limited to, domestic and international nongovernmental organizations (NGOs), academic researchers, journalists, religious organizations, grassroots associations, and large private foundations. They create formal or informal coalitions and design joint strategies aimed at protecting local communities and ecosystems from the negative impacts of dams. To systematically understand these social interactions, it is important to realize that these groups operate as social networks. I ask “How do networks of social and environmental groups influence decision-makers regarding the construction and management of large dams in the Brazilian Amazon?” To answer my research question, I study how various groups form networks, trace the process through which their strategies were formulated and implemented, and assess the influence these strategies have had on policymakers. I use process tracing and social network analysis (SNA) to investigate two social movements that successfully managed to influence high-level policymakers around the Belo Monte and the Sao Luiz do Tapajos dams in the Brazilian Amazon. I investigate the kinds of relations activists have with one another and the networks they form. I evaluate the characteristics that render each of these networks successful at influencing policymakers. In both cases, the SNA method revealed important insights into these social movements. One of the main findings of this research is that social movements are more effective at influencing policymakers when they manage to build networks that are dense, diverse, and diffuse. Finally, I also offer theoretical contributions into the relations between agency and structure as co-constitutive forces in social movements. Activists shape and are shaped by the networks they build, and this co-constitutive nature of social movements is crucial in analyzing why some movements can successfully influence policymakers

Design and semantics of form and movement (DeSForM 2006)

Design and Semantics of Form and Movement (DeSForM) grew from applied research exploring emerging design methods and practices to support new generation product and interface design. The products and interfaces are concerned with: the context of ubiquitous computing and ambient technologies and the need for greater empathy in the pre-programmed behaviour of the ‘machines’ that populate our lives. Such explorative research in the CfDR has been led by Young, supported by Kyffin, Visiting Professor from Philips Design and sponsored by Philips Design over a period of four years (research funding £87k). DeSForM1 was the first of a series of three conferences that enable the presentation and debate of international work within this field: • 1st European conference on Design and Semantics of Form and Movement (DeSForM1), Baltic, Gateshead, 2005, Feijs L., Kyffin S. & Young R.A. eds. • 2nd European conference on Design and Semantics of Form and Movement (DeSForM2), Evoluon, Eindhoven, 2006, Feijs L., Kyffin S. & Young R.A. eds. • 3rd European conference on Design and Semantics of Form and Movement (DeSForM3), New Design School Building, Newcastle, 2007, Feijs L., Kyffin S. & Young R.A. eds. Philips sponsorship of practice-based enquiry led to research by three teams of research students over three years and on-going sponsorship of research through the Northumbria University Design and Innovation Laboratory (nuDIL). Young has been invited on the steering panel of the UK Thinking Digital Conference concerning the latest developments in digital and media technologies. Informed by this research is the work of PhD student Yukie Nakano who examines new technologies in relation to eco-design textiles

Sensing, Understanding, and Shaping Social Behavior

The ability to understand social systems through the aid of computational tools is central to the emerging field of computational social systems. Such understanding can answer epistemological questions on human behavior in a data-driven manner, and provide prescriptive guidelines for persuading humans to undertake certain actions in real-world social scenarios. The growing number of works in this subfield has the potential to impact multiple walks of human life including health, wellness, productivity, mobility, transportation, education, shopping, and sustenance. The contribution of this paper is twofold. First, we provide a functional survey of recent advances in sensing, understanding, and shaping human behavior, focusing on real-world behavior of users as measured using passive sensors. Second, we present a case study on how trust, which is an important building block of computational social systems, can be quantified, sensed, and applied to shape human behavior. Our findings suggest that:1) trust can be operationalized and predicted via computational methods (passive sensing and network analysis) and 2) trust has a significant impact on social persuasion; in fact, it was found to be significantly more effective than the closeness of ties in determining the amount of behavior change.U.S. Army Research Laboratory (Cooperative Agreement W911NF-09-2-0053