The emergent roles of a designer in the development of an e learning service

This paper presents reflections from a service design case study and uses it to investigate the emerging roles of a designer. Skills, methodologies and values are drawn through the case study and used to communicate how this contributes to the continuing expansion of the profession today. Seven roles are discussed in this paper: designer as a facilitator, communicator, capability builder, strategist, researcher, entrepreneur and co-creator. The analysis of the activities of the designer in this particular case study has indicated a presence of all of these roles in various degrees. This brings up three key questions for discussion: 1. How can the design profession communicate the value of this role shift to external audiences? 2. How will design education address the requirements of these emerging roles? and more relevant to this workshop, 3. How will businesses utilise these additional skills of a designer

Knowledge Enhanced Notes (KEN)

To aid the creation and through-life support of large complex engineering products, organisations are placing a greater emphasis on constructing complete and accurate records of design activities. Current documentary approaches are not sufficient to capture activities and decisions in their entirety and can lead to organisations revisiting and in some cases reworking design decisions in order to understand previous design episodes. This paper presents an overview of the challenges in creating accurate, re-usable records of synchronous design activities, enhancing the through-life support of engineering products, followed by the development of an information capture software system to address these challenges. The main objectives for the development of the Knowledge Enhanced Notes system are described followed by the techniques chosen to address the objectives, and finally a description of a use-case for the system. Whilst the focus of the KEN System was to aid the creation and through-life support of large complex engineering products through constructing complete and accurate records of design activities, the system is entirely generic in its application to synchronous activities