999 research outputs found

    The Semantic Web - ISWC 2008

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    A graph regularization based approach to transductive class-membership prediction

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    Considering the increasing availability of structured machine processable knowledge in the context of the Semantic Web, only relying on purely deductive inference may be limiting. This work proposes a new method for similarity-based class-membership prediction in Description Logic knowledge bases. The underlying idea is based on the concept of propagating class-membership information among similar individuals; it is non-parametric in nature and characterised by interesting complexity properties, making it a potential candidate for large-scale transductive inference. We also evaluate its effectiveness with respect to other approaches based on inductive inference in SW literature

    Hi, how can I help you?: Automating enterprise IT support help desks

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    Question answering is one of the primary challenges of natural language understanding. In realizing such a system, providing complex long answers to questions is a challenging task as opposed to factoid answering as the former needs context disambiguation. The different methods explored in the literature can be broadly classified into three categories namely: 1) classification based, 2) knowledge graph based and 3) retrieval based. Individually, none of them address the need of an enterprise wide assistance system for an IT support and maintenance domain. In this domain the variance of answers is large ranging from factoid to structured operating procedures; the knowledge is present across heterogeneous data sources like application specific documentation, ticket management systems and any single technique for a general purpose assistance is unable to scale for such a landscape. To address this, we have built a cognitive platform with capabilities adopted for this domain. Further, we have built a general purpose question answering system leveraging the platform that can be instantiated for multiple products, technologies in the support domain. The system uses a novel hybrid answering model that orchestrates across a deep learning classifier, a knowledge graph based context disambiguation module and a sophisticated bag-of-words search system. This orchestration performs context switching for a provided question and also does a smooth hand-off of the question to a human expert if none of the automated techniques can provide a confident answer. This system has been deployed across 675 internal enterprise IT support and maintenance projects.Comment: To appear in IAAI 201

    Dealing with uncertain entities in ontology alignment using rough sets

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    This is the author's accepted manuscript. The final published article is available from the link below. Copyright @ 2012 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other users, including reprinting/ republishing this material for advertising or promotional purposes, creating new collective works for resale or redistribution to servers or lists, or reuse of any copyrighted components of this work in other works.Ontology alignment facilitates exchange of knowledge among heterogeneous data sources. Many approaches to ontology alignment use multiple similarity measures to map entities between ontologies. However, it remains a key challenge in dealing with uncertain entities for which the employed ontology alignment measures produce conflicting results on similarity of the mapped entities. This paper presents OARS, a rough-set based approach to ontology alignment which achieves a high degree of accuracy in situations where uncertainty arises because of the conflicting results generated by different similarity measures. OARS employs a combinational approach and considers both lexical and structural similarity measures. OARS is extensively evaluated with the benchmark ontologies of the ontology alignment evaluation initiative (OAEI) 2010, and performs best in the aspect of recall in comparison with a number of alignment systems while generating a comparable performance in precision

    Automatic & Semi-Automatic Methods for Supporting Ontology Change

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    Machine Learning Meets the Semantic Web

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    Remarkable progress in research has shown the efficiency of Knowledge Graphs (KGs) in extracting valuable external knowledge in various domains. A Knowledge Graph (KG) can illustrate high-order relations that connect two objects with one or multiple related attributes. The emerging Graph Neural Networks (GNN) can extract both object characteristics and relations from KGs. This paper presents how Machine Learning (ML) meets the Semantic Web and how KGs are related to Neural Networks and Deep Learning. The paper also highlights important aspects of this area of research, discussing open issues such as the bias hidden in KGs at different levels of graph representation

    Learning Automatic Question Answering from Community Data

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    Although traditional search engines can retrieval thousands or millions of web links related to input keywords, users still need to manually locate answers to their information needs from multiple returned documents or initiate further searches. Question Answering (QA) is an effective paradigm to address this problem, which automatically finds one or more accurate and concise answers to natural language questions. Existing QA systems often rely on off-the-shelf Natural Language Processing (NLP) resources and tools that are not optimized for the QA task. Additionally, they tend to require hand-crafted rules to extract properties from input questions which, in turn, means that it would be time and manpower consuming to build comprehensive QA systems. In this thesis, we study the potentials of using the Community Question Answering (cQA) archives as a central building block of QA systems. To that end, this thesis proposes two cQA-based query expansion and structured query generation approaches, one employed in Text-based QA and the other in Ontology-based QA. In addition, based on above structured query generation method, an end-to-end open-domain Ontology-based QA is developed and evaluated on a standard factoid QA benchmark
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