Smart Living Tourism: Safe and Comfort Natural Tourism Concept

This research is a literacy study about smart living tourism in Indonesia. The aim is to find out the opportunities that smart living tourism has to develop through a review of existing literature. This study uses a descriptive and qualitative methodologies. Researchers try to uncover and understand something behind phenomena that have not been known before so that they can provide complex details about phenomena that are difficult to uncover in previous research. The result is smart living tourism Indonesia has a wide opportunity as a new nature tourism entity. With the existence the usage of websites, social media, and the internet can speed up marketing and increase consumer convenience in consuming this tourism commodity because it is easy and fast. What's more, smart living tourism is very close to nature, adding to the variety of ways tourists can enjoy nature. The contribution of this article is to provide knowledge that the trend of mart living tourism is becoming quite promising as a way to increase income in the tourism sector by collaborating between lodging tourism and nature tourism

Customers’ Continued Adoption of Mobile Apps and Their Satisfaction with Restaurants: The Case of McDonald’s

Background: The major purpose of this research is to examine Contactless Technology (CT) users’ post-adoption phenomena in the context of mobile apps (MA) run by a Quick Service Restaurant (QSR). It applies the Post-Adoption Model of Information System Continuance (PAMISC) to examine how QSR customers’ technology anxiety (TA), confirmation of initial expectations, perceived usefulness (PU), and satisfaction with CT relate to their continued intention of use. Furthermore, the study investigates the relationship between customers’ satisfaction with CT and their overall satisfaction with QSR. Methods: To test the research model, we collected survey data from 245 users of MA provided by McDonald’s restaurants in the US, which are analyzed through Partial Least Square analysis using SmartPLS 4.0. Results: The theoretical relationships in the PAMISC hold true in the context of QSR’s MA. Current QSR customers’ TA is negatively associated with their perceived usefulness, but is not related to the degree of confirmation of using MA. Customers’ continued intention of use and satisfaction with MA are positively related to overall satisfaction with QSR. Conclusion: Our study is among the first to provide empirical/practical evidence of the PAMISC in the context of IT-enabled hospitality services. It also extends the model in two important ways. First, the study examines the role of TA, an important personal trait relevant to individuals’ use of QSR technology. Second, it highlights customers’ satisfaction with firm-provided technology to improve their overall satisfaction with the firm in the context of QSRs. For practitioners, it is important for QSR managers to understand the impact of TA on customers’ adoption of MA, so that they can design their MA with simpler interfaces and more human aspects. Managers should also make sure that MA is well-designed to satisfy customers’ needs, which will then lead to those customers’ overall satisfaction with the QSR

Smart City and Smart Tourist Destinations: Learning from New Experiences in the 21st century

Digital transformation has been a worldwide reality since the late 1990s. However, the 21st century has promoted its acceleration and scope for its use. Tourism professionals have sought the benefits that digital connections via smartphones bring to the diffusion and negotiation of services and products. However, young people from the internet age seek autonomy in the elaboration of their own travel itineraries, contributing to the emergence of intelligent tourist destinations. Based on the correlation with the principles of smart cities that increasingly become the goal of global managers, this study seeks to demonstrate the potential of the insertion of the tourist segment in this new perspective of social behavior. The results show that the co-creation by the travelers in search of experiences of impact in their lives is here to stay with QR Codes and Apps of cell phones. Information and digital communication technologies bring greater autonomy and creativity to the universe of tourists

The role of intrinsic and extrinsic motivations in sharing economy post-adoption

Oliveira, T., Barbeitos, I., & Calado, A. (2022). The role of intrinsic and extrinsic motivations in sharing economy post-adoption. Information Technology and People, 35(1), 165-203. https://doi.org/10.1108/ITP-01-2020-0007Purpose: The purpose of this paper is to examine use and sharing economy (SE) continuance intention, and the mediation effects of use between individuals' motivations and SE continuance intention. A theoretical model is developed to explain use and SE continuance intention as intrinsic and extrinsic motivated behaviour, as proposed by self-determination theory. Factors are derived from SE context and supported by published research on SE. Design/methodology/approach: The partial least squares path modelling (PLS-PM) technique is used to test the model in a quantitative study involving 256 users of SE services. Findings: Findings suggest that use and SE continuance can be explained by concurrent intrinsic and extrinsic motivations. Moreover, high environmental concerns may restrain the use of SE services. Findings show that continuance intention is influenced by current use of SE services. Moreover, the study emphasizes the mediation effect of use between intrinsic and extrinsic motivation and SE continuance intention. Research limitations/implications: The analysis of use behaviour should be complemented with other measures of use and with data provided by qualitative methods of research. Further research should also consider the effect of different control variables and mediation effects. Practical implications: Brand managers and companies providing services through digital platforms should address individuals' needs in order to stimulate voluntary engagement in persistent SE practices. Social implications: This study informs the consumer in general so that the SE can develop its potential alongside an economy based on the ownership of private property. Originality/value: This study extends findings on continuance intention research by offering internal motivation factors as predictors of post-adoption behaviour and emphasizes the role of use on SE continuance intention.authorsversionpublishe

Information and Communication Technologies in Tourism 2022

This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research

Reviving calm technology in the e-tourism context

Tourism industry practitioners should understand the controversial nature of the information and communication technology (ICT) proliferation to ensure the ICT solutions do not consume too much of their attention, thus jeopardizing consumer enjoyment of tourism services. The concept of calm technology or calm design serves this purpose. Calm design suggests that technology should quietly recede in the background and come into play with users when and if required, thus delivering and/or enhancing a desired experience. Although this concept is of relevance to e-tourism, until recently, it has never been considered within. This is where this paper contributes to knowledge as, for the first time, it introduces calm design into the e-tourism context and critically evaluates the determinants of its broader adoption within the tourism industry. It positions calm design within the e-tourism realm, discusses its implications for customer service management, supply chain management and destination management, and discloses opportunities for future research

Adoption and Non-Adoption: Profiling Internet Usage among Tourists to New Zealand

Since the explosion of the internet as a business medium, one of its primary uses has been marketing. The advantages of using the internet for business-to-consumer transactions are clear. The openness of the internet is creating opportunities for virtually all companies across various industries. The words 'internet', 'World Wide Web', 'www' or the 'web' refer to the same thing and are used interchangeably within this research study. The tourism industry is also experiencing a rapid adoption of the internet technology for marketing travel products and services. As a destination New Zealand is a small country comprising two main land masses and smaller outlying islands, with a population of about 4 million people (Statistics New Zealand 2004). Tourism is promoted as an essential part of the national economy, particularly to earn foreign exchange and generate employment. The number of international tourists visiting New Zealand is 2.2 million (Tourism New Zealand, 2006). In New Zealand almost all regional tourism organizations (RTOs) have a web presence, thereby exposing potential tourists to an array of destinations to visit. However, there are few New Zealand based studies that profile tourists based on their internet adoption and the differences between internet users and non-users. The question that baffles every business manager is what predisposes consumers to use a website? This is the fundamental question that motivated the study. While usability does play a major role in the adoption and use of a particular website, it is outside the scope of this project, otherwise the scope would have been too large and complicated to permit a useable questionnaire given the other concerns about respondents' past experiences and attitudes toward use of the net for the specific purposes of holiday purchases. The study draws upon innovation diffusion theory (IDT) and more recent conceptualizations of IT adoption behaviour to examine differences among Rogers' (1995) adoption categories. Within this context, 'adoption' refers to the stage in which a technology is selected for use by an individual. 'Diffusion' refers to the stage in which the technology spreads to general use and application. For this study an attempt is made to create a behavioural profile of visitors based on a sample of 517 overseas visitors to New Zealand. Visitors were asked to complete a questionnaire and provide information on their demographics, travel related behaviour, internet usage patterns, perceptions of the internet and online shopping in general. The thesis thus describes the initiation and evolution of an empirical research project, which investigates the adoption and diffusion of internet technologies amongst international visitors to New Zealand. The study was launched in an attempt to: 1) learn more about internet usage by visitors to New Zealand; 2) create a psychographic profile of visitors; 3) attempt to empirically validate the technology acceptance model (TAM); and 4) fill a noticeable void so that future researchers on IT and internet adoption by tourists in New Zealand have a foundation and starting point. Most of the previous research related to TAM has been in workplace related situations while studies in tourism have used students as subjects, rather than actual visitors to a particular destination (Shang et al., 2005, Moon and Kim, 2001, Klopping and McKinney, 2004). Specific market studies undertaken by destination marketing organisations or regional tourism organisations were considered only inasmuch as they aided generalization as place specificity hindered conceptual development pertaining to themes of adoption and general usage patterns. The study seeks to build on Rogers' (1995) seminal work on the diffusion of innovations and make a unique contribution to existing diffusion studies by its focus on the individual visitors as the unit of analysis and by its test of the TAM model. This study presents descriptive results via standard statistical analysis, a cluster analysis of users and a structural equation modelling of the TAM applied within a context of international visitors to New Zealand. The data were collected at major locations - the viaduct basin in Auckland and the international departure lounge at the Christchurch International Airport. The two locations were chosen to enable faster data collection. Initially the data was gathered at the viaduct basin in Auckland but the number of respondents was not many. Since the data collection was slow, decided to collect from Christchurch International airport where departing passengers could be approached. Individual passengers/tourists were approached and a screening question to ascertain if they were visitors or not was asked. If they were visiting, then they were asked to participate in the survey. No prior specific screening was undertaken to determine if they had used internet or not for their trip/travel to New Zealand. However, subsequent analysis shows that only 2.3% of the sample had not used the internet, and 31% of the sample had not bought tourism products or services over the internet. Therefore, overall, experience and internet usage was not uncommon for the majority of the sample, but a large proportion of non-users existed to permit comparative analysis. While there is a bias towards males in the sample, the 19-35 years age group was slightly more numerous for both genders, than were other age groups. The results indicate that mean internet usage is comparatively high, as is familiarity with many electronic consumer durables. The sample possesses a bias toward English speaking countries, younger people and educationally higher qualified people. Internet search engines seem to be the most popular source of search. The socio-demographic variables such as age, gender and educational attainment appeared to be but a moderate influence on general internet usage and thus on the use of the internet for booking holidays. Factor analysis of the attitudinal statements revealed six factors, which accounted for about 60 % of the total variance. The clear emergence of factors enabled the development of clusters. The clusters appear to have significance with reference to usage rates of internet. The home ownership of electronics shows a high percentage of respondents had mobile phones. This implies that New Zealand Tourism has to look at options or possible services it can introduce to market to these people who could be using mobile devices not only in their country but also while travelling in New Zealand. Wireless is another important development in the field of technology and many of the tourism DMO in other developed countries in Europe and US are adapting approaches based on these technologies to market to potential customers

Information and Communication Technologies in Tourism 2022

This open access book presents the proceedings of the International Federation for IT and Travel & Tourism (IFITT)’s 29th Annual International eTourism Conference, which assembles the latest research presented at the ENTER2022 conference, which will be held on January 11–14, 2022. The book provides an extensive overview of how information and communication technologies can be used to develop tourism and hospitality. It covers the latest research on various topics within the field, including augmented and virtual reality, website development, social media use, e-learning, big data, analytics, and recommendation systems. The readers will gain insights and ideas on how information and communication technologies can be used in tourism and hospitality. Academics working in the eTourism field, as well as students and practitioners, will find up-to-date information on the status of research

“Green Products”: A Review with the Consumer Buying Process Framework

Green consumption has become a crucial academic and practical topic with the increasing environmental-protection awareness of scholars, industries and consumers. However, the growth in green purchasing may not reflect the concerns. This study aims to synthesize recent research and points several causes of low purchases to green products in the consumer perspective and provide a comprehensive understanding to the realistic consumer decision-making process. Through the scope of Consumer Buying Process framework, this study systematically reviewed 73 credible articles on green purchase behaviour published from 2010 to 2022. Main constructs and theories applied in selected literature is further discussed in each sector of the CBP framework. The study results showed the green purchase process may have a ‘loop tendency’ that falls into the circulation of construction of evaluation and adoption of those evaluations. Moreover, purchasing behaviour which performed by minority of the consumers may not be strong enough to form a valid social norm, and the current available still lacked power to fulfil consumer needs. With the modified consumer buying process framework, this study highlights the importance of creating memorable experience and build strong emotional communications with consumers

Designing Incentives Enabled Decentralized User Data Sharing Framework

Data sharing practices are much needed to strike a balance between user privacy, user experience, and profit. Different parties collect user data, for example, companies offering apps, social networking sites, and others, whose primary motive is an enhanced business model while giving optimal services to the end-users. However, the collection of user data is associated with serious privacy and security issues. The sharing platform also needs an effective incentive mechanism to realize transparent access to the user data while distributing fair incentives. The emerging literature on the topic includes decentralized data sharing approaches. However, there has been no universal method to track who shared what, to whom, when, for what purpose and under what condition in a verifiable manner until recently, when the distributed ledger technologies emerged to become the most effective means for designing a decentralized peer-to-peer network. This Ph.D. research includes an engineering approach for specifying the operations for designing incentives and user-controlled data-sharing platforms. The thesis presents a series of empirical studies and proposes novel blockchains- and smart contracts-based DUDS (Decentralized User Data Sharing) framework conceptualizing user-controlled data sharing practices. The DUDS framework supports immutability, authenticity, enhanced security, trusted records and is a promising means to share user data in various domains, including among researchers, customer data in e-commerce, tourism applications, etc. The DUDS framework is evaluated via performance analyses and user studies. The extended Technology Acceptance Model and a Trust-Privacy-Security Model are used to evaluate the usability of the DUDS framework. The evaluation allows uncovering the role of different factors affecting user intention to adopt data-sharing platforms. The results of the evaluation point to guidelines and methods for embedding privacy, user transparency, control, and incentives from the start in the design of a data-sharing framework to provide a platform that users can trust to protect their data while allowing them to control it and share it in the ways they want