8,756 research outputs found

    INVESTIGATING THE PERCEPTION OF EXPATRIATES TOWARDS IMMIGRATION SERVICE QUALITY IN SHARJAH, UNITED ARAB EMIRATES THROUGH MIXED METHOD APPROACH

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    The public sectors in UAE are under immense pressure to demonstrate that their services are customer-focused and that continuous performance improvement is being delivered. The United Arab Emirates is a favoured destination for expatriates due to its own citizens form a minority of the population and are barely represented in the private sector workforce. These highly unusual demographics confer high importance on the national immigration services. Recently, increased interest in international migration, specifically within the United Arab Emirates, has been shown both by government agencies and by the governments of industrialised countries. Given the importance of the expatriate labour force to economic stability and growth in the Emirates, this research investigates how immigration services are perceived, with the aim of contributing to their improvement, thus ultimately supporting economic growth. It proposes a service quality perception framework to improve understanding within SID of how to raise levels of service delivered to migrants and other persons directly or indirectly affected by SID services. Qualitative data were collected by means of semi-structured interviews and quantitative data by means of a questionnaire survey based on the abovementioned framework. The survey data, on the variables influencing participants’ experiences and perceptions of SID services, were subjected to statistical analysis. The framework was then used to evaluate quality of service in terms of general impressions, delivery, location, response, SID culture and behaviour. Numerical data were analysed using inferential and descriptive statistics. It was found that service quality positively influenced service behaviour and that this relationship was mediated by SID culture. This research makes an original contribution to knowledge as one of the few studies of immigration to the United Arab Emirates. By examining the workings of one immigration department, it adds to the literature on immigration departments and organisational development in developing countries. It illuminates the mechanics of immigration services and demonstrates their increasing importance to the world economy

    A productive response to legacy system petrification

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    Requirements change. The requirements of a legacy information system change, often in unanticipated ways, and at a more rapid pace than the rate at which the information system itself can be evolved to support them. The capabilities of a legacy system progressively fall further and further behind their evolving requirements, in a degrading process termed petrification. As systems petrify, they deliver diminishing business value, hamper business effectiveness, and drain organisational resources. To address legacy systems, the first challenge is to understand how to shed their resistance to tracking requirements change. The second challenge is to ensure that a newly adaptable system never again petrifies into a change resistant legacy system. This thesis addresses both challenges. The approach outlined herein is underpinned by an agile migration process - termed Productive Migration - that homes in upon the specific causes of petrification within each particular legacy system and provides guidance upon how to address them. That guidance comes in part from a personalised catalogue of petrifying patterns, which capture recurring themes underlying petrification. These steer us to the problems actually present in a given legacy system, and lead us to suitable antidote productive patterns via which we can deal with those problems one by one. To prevent newly adaptable systems from again degrading into legacy systems, we appeal to a follow-on process, termed Productive Evolution, which embraces and keeps pace with change rather than resisting and falling behind it. Productive Evolution teaches us to be vigilant against signs of system petrification and helps us to nip them in the bud. The aim is to nurture systems that remain supportive of the business, that are adaptable in step with ongoing requirements change, and that continue to retain their value as significant business assets

    The company she keeps : The social and interpersonal construction of girls same sex friendships

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    This thesis begins a critical analysis of girls' 'private' interpersonal and social relations as they are enacted within two school settings. It is the study of these marginal subordinated worlds productivity of forms of femininity which provides the main narrative of this project. I seek to understand these processes of (best) friendship construction through a feminist multi-disciplinary frame, drawing upon cultural studies, psychoanalysis and accounts of gender politics. I argue that the investments girls bring to their homosocial alliances and boundary drawing narry a psychological compulsion which is complexly connected to their own experiences within the mother/daughter bond as well as reflecting positively an immense social debt to the permissions girls have to be nurturant and ; negatively their own reproduction of oppressive exclusionary practices. Best friendship in particular gives girls therefore, the experience of 'monogamy' continuous of maternal/daughter identification, reminiscent of their positioning inside monopolistic forms of heterosexuality. But these subcultures also represent a subversive discontinuity to the public dominance of boys/teachers/adults in schools and to the ideologies and practices of heterosociality and heterosexuality. By taking seriously their transmission of the values of friendship in their chosen form of notes and diaries for example, I was able to access the means whereby they were able to resist their surveillance and control by those in power over them. I conclude by arguing that it is through a recognition of the valency of these indivisiblly positive and negative aspects to girls cultures that Equal Opportunities practitioners must begin if they are serious about their ambitions. Methods have to be made which enable girls to transfer their 'private' solidarities into the 'public' realm, which unquestionably demands contesting with them the causes and consequences of their implication in the divisions which also contaminate their lives and weaken them

    In search of 'The people of La Manche': A comparative study of funerary practices in the Transmanche region during the late Neolithic and Early Bronze Age (250BC-1500BC)

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    This research project sets out to discover whether archaeological evidence dating between 2500 BC - 1500 BC from supposed funerary contexts in Kent, flanders and north-eastern Transmanche France is sufficient to make valid comparisons between social and cultural structures on either side of the short-sea Channel region. Evidence from the beginning of the period primarily comes in the form of the widespread Beaker phenomenon. Chapter 5 shows that this class of data is abundant in Kent but quite sparse in the Continental zones - most probably because it has not survived well. This problem also affects the human depositional evidence catalogued in Chapter 6, particularly in Fanders but also in north-eastern Transmanche France. This constricts comparative analysis, however, the abundant data from Kent means that general trends are still discernible. The quality and volume of data relating to the distribution, location, morphology and use of circular monuments in all three zones is far better - as demonstrated in Chapter 7 -mostly due to extensive aerial surveying over several decades. When the datasets are taken as a whole, it becomes possible to successfully apply various forms of comparative analyses. Most remarkably, this has revealed that some monuments apparently have encoded within them a sophisticated and potentially symbolically charged geometric shape. This, along with other less contentious evidence, demonstrates a level of conformity that strongly suggests a stratum of cultural homogeneity existed throughout the Transmanche region during the period 2500 BC - 1500 BC. The fact that such changes as are apparent seem to have developed simultaneously in each of the zones adds additional weight to the theory that contact throughout the Transmanche region was endemic. Even so, it may not have been continuous; there may actually have been times of relative isolation - the data is simply too course to eliminate such a possibility

    The new age of fear: an analysis of crisis framing by right-wing populist parties in Greece and France

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    From the 2009 Eurozone economic downturn, to the 2015 mass movement of forcibly displaced migrants and the current COVID-19 pandemic, crises have seemingly become a ‘new normal’ feature of European politics. During this decade, rolling crises generated a wave of public discontent that damaged the legitimacy of national governments and the European Union and heralded a renaissance of populism. The central message of populist parties, which helped them rise in popularity or enter parliament for the first time, is simple but very effective: democratic representation has been undermined by national and global elites. This has provoked a wealth of studies seeking to explain the rise or breakthrough of populist fringe parties, without adequate consideration of how crises transform, not only the demand side, but also the supply of populist arguments, which has received scarce attention. This thesis seeks to address this imbalance by synthesising insights from the crisis framing literature, which facilitates an understanding and operationalisation of populism as a style of discourse. To assess how far-right parties employ this discourse, and the implications of this for their electoral prospects, a comparative case-study design is employed, exploring the discourse of parties, the National Rally (NR) in France and Golden Dawn (GD) in Greece. Their ideologically similar profile but differential electoral performance, allows for a more nuanced analysis of their respective framing strategies. The thesis examines the discourse of the two parties MPs on month by month basis over a four year period, 2012-2015 for GD and 2012-2013 and 2016-2017 for NR, via the use of the NVivo software. Their respective discourses are quantified and broken down into four key areas associated with Foreign Policy, the Economy, the Political System and Society, analysing the content, frequency and salience of key crisis frames. Discourse analysis of excerpts adds a qualitative element to the analysis that showcases the substantial differences between the two case studies. The analysis demonstrates that references to ‘the people’ and anti-elitism were the centrepieces of each case study’s discourse with strong nativist and nationalist elements. The two parties were extremely similar in the diagnostic stage of their framing and the way which they attribute blame for the crises. However, their discursive strategies diverge regarding their proposed solutions to the crises. Golden Dawn remained a single issue party in terms of discourse, since it never presented a comprehensive plan for ending the crises. As a result, Golden Dawn’s discourse remained one-dimensional throughout its brief period of success, being centred solely on attributing blame and attacking its political opponents and the European Union. On the other hand, National Rally’s framing was more elaborate and ambitious both in terms of the variety of issues raised and, especially, the proposed solutions if advocated. This, it is argued, contributed to the evolution of RN into a mainstream competitor that is no longer dependent on a niche part of the electoral market, while the inability of GD to develop equally successful crisis frames offers a unique understanding as to why the party failed electorally and was unable to enter Parliament in the 2019 elections. The overall analysis produces a rich framework that maps out the key elements of populist crisis discourse by far-right parties, which has implications for electoral politics and for our understanding of populism, more broadly

    Racism, crisis, and confrontation – political struggles over racist violence and state racism in Britain, 1958-1999

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    This thesis provides a conjunctural analysis of the political struggles over racist violence and state racism in Britain from the late 1950s to the late 1990s. Based on original archival research conducted between 2017 and 2020, and drawing on critical materialist theoretical and methodological perspectives, it combines extensive context analysis with a series of in depth case studies that examine various incidents of excessive or deadly violence against Black and Asian individuals. It focuses not only on racist murders that have led to accusations of insufficient, biased, and discriminatory police investigations and criminal prosecutions but also on incidents of deadly police violence that have led to accusations of racist discrimination and victimisation. More specifically, it explores a distinct cycle of struggles that had begun in the aftermath of the racist riots in Notting Hill and Nottingham in 1958 and reached an important yet limited watershed with the publication of the Macpherson report in 1999. While the existing literature in the area of racism studies tends to lose sight of these struggles, this thesis offers new insights into the cases of Kelso Cochrane (1959), Gurdip Singh Chaggar (1976), the New Cross fire (1981), Dorothy “Cherry” Groce (1985), Cynthia Jarrett (1985), as well as Stephen Lawrence (1993). At the centre of these case studies lies an examination of the struggles of the bereaved families as well as minority, anti-racist, and anti-fascist support actors. The focus on the second half of the 20th century was chosen to demonstrate that these conflict dynamics can only be fully grasped if they are situated within broader socio-historical and (geo-)political developments. The thesis places particular emphasis on the economic crisis of the early 1970s which continued to have a longstanding political impact in the 1980s and 1990s, the decline of the British Empire since the mid-20th century, as well as the legitimation crisis of British traditionalism since the late 1960s. With such a socio-historical perspective, this project makes an innovative contribution to understanding the trajectories of violent racism, social crisis, and political conflict in modern British history

    Towards thinking classrooms: foundation stage possibilities in Northern Ireland

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    The integration of thinking skills programmes into primary and secondary school curricula has gained increasing prominence in global educational policy over the past two decades. This research investigated the factors that influence how a particular approach to the development of thinking skills adopted in the Northern Ireland (NI) context is interpreted and implemented by teachers in early years classrooms. The Thinking Skills and Personal Capabilities Framework (TSPC) was introduced as a statutory component of the revised NI curriculum in 2007 and this study explores its enactment through the perceptions of key groups that interface with the policy from a range of different contexts: teachers and Head Teachers, Curriculum Advisory and Support staff, university academics and Initial Teacher Education staff. The study adopted an interpretive approach, utilising interviews with members of these key groups to explore their perceptions of the factors that influence the effective and consistent implementation of the TSPC and to explain possible reasons why it has embedded effectively in some NI primary schools and not in others. In addition to interviews, policy analysis of key texts that shape teachers’ approaches to the TSPC was undertaken using a framework based on Fairclough’s three-dimensional approach to critical discourse analysis. The purpose of this analysis was to explore the connection between the discourses used in these texts, and the extent to which the ideological cues that underpin them exert an influence on how teachers interpret and implement thinking skills in their practice. The study also explored how human capital theory, and an ecological approach to the enactment of the TSPC based on Bronfenbrenner’s Ecological Systems Model (1979), provide different frameworks for understanding how the TSPC is interpreted and implemented in practice, with particular reference to Northern Ireland. The findings suggest that there are a number of significant factors that both enable and constrain the effective implementation of the TSPC across schools. The region’s political, social and historical context was viewed by participants as playing a key role in how policy reforms are interpreted and implemented. School leaders can play a central role in mediating the impact of these reforms to ensure that they are implemented in ways that take account of diverse and specific school contexts. From the perspective of participants, Head Teachers and school leaders also play a pivotal role in nurturing teachers’ professional learning, skill, and motivation in the teaching of thinking skills. Consistent opportunities for professional development, including collaborative working, and sharing of practice, both in and beyond the school, was viewed as the primary means of ensuring the development of a shared vision and language about thinking skills, and participants agreed that this is central to its consistent implementation across all schools. Analysis of the participants’ understandings of the purpose of teaching thinking skills, and the aims of education more broadly, highlighted a tension between approaches to education that focus on children’s holistic development, and policy discourses, especially those related to Human Capital Theory that view education as a mechanism for achieving economic goals. The influence of these discourses across a range of public policy areas, as well as the disconnect between what participants and policy-makers viewed as the purpose of thinking, was highlighted in the analysis. For participants, the integration of thinking skills into the curriculum was about developing autonomy, criticality, and independence in children’s thinking, whereas policy-makers viewed it from a human capital perspective and strongly linked it to discourses of ‘lifelong learning’, ‘employability’ and ‘skill’. From the perspective of participants, the findings indicate that for policy makers in Northern Ireland to better understand how to embed the TSPC as a core component of the curriculum in all schools a number of cross-system actions need to be undertaken. These include a baseline review of the impact of the TSPC in the ten years since its inception as part of the comprehensive review of education announced by the Minister for Education in January 2021. The data suggests that this review should ensure that teachers and school leaders are central to its design and approach and that it is fully inclusive of all schools in Northern Ireland that sit within its scope. A return to more localised support and advice services with a coordinated approach to the development of the TSPC in all schools was also viewed by participants as essential to its development and embedding in all schools. A more coordinated, multi-disciplinary approach to implementation would, it was argued, ensure that ongoing professional learning in thinking skills was accessible, including the establishment of more strategic, collaborative partnerships with higher education, ITE and Inspection Services. This changed focus, I conclude, requires a move away from human capital and sector specific approaches to the consistent development of thinking skills programmes in all Northern Ireland schools. Recommendations also centre on future policy reforms that are inclusive and that give teachers their professional place as the primary implementers for the development of thinking skills programmes in schools

    B/order work: recomposing relations in the seamful carescapes of health and social care integration in Scotland

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    As people, ageing and living with disabilities, struggle with how care is enacted through their lives, integrated care has gained policy purchase in many places, especially in the United Kingdom. Accordingly, there have been various (re)forms of care configurations instigated, in particular, promoting partnership and service redesign. Despite integrations apparent popularity, its contribution to improved service delivery and outcomes for people has been questioned, exposing ongoing uncertainties about what it entails and its associated benefits. Nonetheless, over decades, a remarkably consistent approach to integrated care has advanced collaboration as a solution. Equally, any (re)configurations emerge through wider infrastructures of care, in what might be regarded as dis-integrated care, as complex carescapes attempt to hold and aporias remain. In 2014, the Scottish Public Bodies (Joint Working) (Scotland) Act mandated Health and Social Care Integration (HSCI), as a means to mend fraying carescapes; a flagship policy epitomising public service reform in Scotland, in which normative aspirations of collaboration are central. What then are the accomplishments of this ambitious legislation? From the vantage point of 2021, HSCI has been assessed as slow and insubstantial, but this is not the complete picture. Narratives about failing to meet expectations obscure more complicated histories of cooperation and discord, successes and failures, and unintended consequences. Yet given collaborative ubiquity, if partnerships are contested how then are they practiced? To answer this question, I embarked on an interorganisational ethnography of the enactment of a Health and Social Care Partnership (HSCP), which went ‘live’ on April 1st, 2016; in a place I call ‘Kintra’. I interrogate what happened when several managers (from the NHS and Council) endeavoured to implement HSCI according to the precepts of the Act; working to both (re)configure and hold things together behind care frontiers; away from the bodywork of direct care, immersed in everyday arrangements in the spaces of governance and operations. I chart their efforts to comply with regulations, plan, and build governance apparatuses through documents. I explore through coalescent objects how distributed forms of governance, entwined in policy implementation, were subsequently both sustained, and challenged. I observed for seven months actors struggling to (re)configure care services embedded in a collaborative approach, as well as establish the legitimacy of the HSCP; exemplified through the fabrication of what was understood as a 'must-do' commissioning plan. In tracing documents, I show the ways in which HSCI was simultaneously materialised and constituted through documentation. I reveal how, in the mundane mattering of document manufacturing, possibilities for (re)forming the carescape emerged. By delving into inconspicuous, ‘seamful’ b/order work that both sustained distinctions between the NHS and Council and enabled b/order crossings, I expose how actors were knotted, and how this shaped efforts to recompose the contours of the carescape. While ‘Kintra’s story might be familiar, situated in concerns that may resonate across Scotland; I reveal how collaboration-as-practice is tangled in differing organisational practices, emerging from quotidian intra-actions in meeting rooms, offices, car parks and kitchenettes. I deploy a posthuman practice stance to show not only the way in which public administration ‘does’ care, but it’s world-making through a sociomaterial politics of anticipation. I was told legislation was the only way to make HSCI in ‘Kintra’ happen, nevertheless, there was resistance to limit the breadth and depth of integrating. Consequently, I show how the (re)organising of b/orders was an always-ongoing act of maintenance and repair of a (dis)integrating carescape; as I learnt at the end of my fieldwork, ‘it’s ‘Kintra, ‘it’s aye been!

    Conjunctures in Law and Development: Assemblages for Progress in Indian Agricultural Futures

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    This dissertation asks: how are the legal, political, and social legacies of the Green Revolution and India's incorporation into the global knowledge economy shaping or undermining the emergent discourses, practices, and regulatory rationalities of India's current Climate Smart Agriculture development initiatives? To answer this question, I construct a theoretical/methodological framework that brings together conjunctural analysis, assemblage theory, Foucaultian governmentality, and transnational legal pluralism. I identify two previous historical eras of significant agricultural and developmental change in India: the Green Revolution (1950s-early 1970s) and the liberalization of Indian agriculture as part of India's broader incorporation into the global knowledge economy (1991-mid 2000s). I study the historical relationship between the modern Indian state and Indian farmers across these eras of agricultural and developmental transformation to investigate how they are informing current Climate Smart Agriculture programs, how these contemporary programs work, and the extent to which these programs and the political struggles they incite represent a new historical phase of state power in India. I argue that Climate Smart Agriculture programs and the accompanying introduction of Big Data technology in Indian agriculture should not be understood as a singular event or a unique and novel initiative, but as the most recent project of governmentality mediating the relationship between the Indian state and Indian farmers. This dissertation further shows how relationships between states in the Global South and farmers are shaped by the interplay of technologies (understood both conventionally and in the Foucaultian sense) that are constructed and regulated through the law. I simultaneously demonstrate how the entwined processes of postcolonial state- and subject-making in the domains of agriculture and development always invokes forms of resistance that often result in contradictory regulatory outcomes, which continue to establish the conditions for future political contestation. This dissertation contributes to the field of Socio-legal Studies at large, and the subfields of Law and Development, Law and Globalization/TWAIL, and Green Criminology
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