Training of Crisis Mappers and Map Production from Multi-sensor Data: Vernazza Case Study (Cinque Terre National Park, Italy)

This aim of paper is to presents the development of a multidisciplinary project carried out by the cooperation between Politecnico di Torino and ITHACA (Information Technology for Humanitarian Assistance, Cooperation and Action). The goal of the project was the training in geospatial data acquiring and processing for students attending Architecture and Engineering Courses, in order to start up a team of "volunteer mappers". Indeed, the project is aimed to document the environmental and built heritage subject to disaster; the purpose is to improve the capabilities of the actors involved in the activities connected in geospatial data collection, integration and sharing. The proposed area for testing the training activities is the Cinque Terre National Park, registered in the World Heritage List since 1997. The area was affected by flood on the 25th of October 2011. According to other international experiences, the group is expected to be active after emergencies in order to upgrade maps, using data acquired by typical geomatic methods and techniques such as terrestrial and aerial Lidar, close-range and aerial photogrammetry, topographic and GNSS instruments etc.; or by non conventional systems and instruments such us UAV, mobile mapping etc. The ultimate goal is to implement a WebGIS platform to share all the data collected with local authorities and the Civil Protectio

Automated post-fault diagnosis of power system disturbances

In order to automate the analysis of SCADA and digital fault recorder (DFR) data for a transmission network operator in the UK, the authors have developed an industrial strength multi-agent system entitled protection engineering diagnostic agents (PEDA). The PEDA system integrates a number of legacy intelligent systems for analyzing power system data as autonomous intelligent agents. The integration achieved through multi-agent systems technology enhances the diagnostic support offered to engineers by focusing the analysis on the most pertinent DFR data based on the results of the analysis of SCADA. Since November 2004 the PEDA system has been operating online at a UK utility. In this paper the authors focus on the underlying intelligent system techniques, i.e. rule-based expert systems, model-based reasoning and state-of-the-art multi-agent system technology, that PEDA employs and the lessons learnt through its deployment and online use

Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon predefined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, which needs new levels of flexibility and automation not available with the current technology. The complexity of contractual logic in SLAs requires new forms of knowledge representation to automatically draw inferences and execute contractual agreements. A logic-based approach provides several advantages including automated rule chaining allowing for compact knowledge representation as well as flexibility to adapt to rapidly changing business requirements. We suggest adequate logical formalisms for representation and enforcement of SLA rules and describe a proof-of-concept implementation. The article describes selected formalisms of the ContractLog KR and their adequacy for automated SLA management and presents results of experiments to demonstrate flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for Automated SLA Management, Int. Journal of Decision Support Systems (DSS), submitted 19th March 200

Wide-area Incident Management System on the Internet

The incident management process consists of four sequential steps-incident detection, response, clearance and recovery. Each of these components comprises of a number of operations and coordinated decision-making between the agencies involved. The provision of computer based support tools for the personnel involved will help develop appropriate strategies and increase efficiency and expediency. Existing systems are developed on various traditional computing platforms. However, with the advent of World Wide Web and Internet based programming tools such as Java, it is now possible to develop platform independent decision support tools for the incident management agencies. Any agency will be able to use these Web based tools on a computer with a Java enabled browser. Thus, Web based tools offer an invaluable opportunity to develop next generation online decision support tools for real-time traffic management. The major objectives of this paper are: 1. to explore and demonstrate the applicability of Web-based tools for the development of online decision support systems for incident management and, 2. to develop and test a prototype incident management decision support system (DSS) which has most of the capabilities of similar UNIX based DSS. The paper briefly describes the implementation and development of a prototype wide-area incident management support system using Web-based tools. It also describes the implementation architecture and the individual functions of this prototype

Data-Driven Application Maintenance: Views from the Trenches

In this paper we present our experience during design, development, and pilot deployments of a data-driven machine learning based application maintenance solution. We implemented a proof of concept to address a spectrum of interrelated problems encountered in application maintenance projects including duplicate incident ticket identification, assignee recommendation, theme mining, and mapping of incidents to business processes. In the context of IT services, these problems are frequently encountered, yet there is a gap in bringing automation and optimization. Despite long-standing research around mining and analysis of software repositories, such research outputs are not adopted well in practice due to the constraints these solutions impose on the users. We discuss need for designing pragmatic solutions with low barriers to adoption and addressing right level of complexity of problems with respect to underlying business constraints and nature of data.Comment: Earlier version of paper appearing in proceedings of the 4th International Workshop on Software Engineering Research and Industrial Practice (SER&IP), IEEE Press, pp. 48-54, 201

Disaster Response System

With integration of geospatial information system into a conventional information system a basic disaster response information system is implemented. The result is a report on various useful technologies and software engineering methodologies that could be utilized to implement a preliminary system, which in turn clarifies many uncertainties and surprises that are typical of many such systems. The foundations of my project include the Unified Process of software development, the relational data models, the decision tree technique, class design principles such as the MVC pattern

Disaster Response System

With integration of geospatial information system into a conventional information system a basic disaster response information system is implemented. The result is a report on various useful technologies and software engineering methodologies that could be utilized to implement a preliminary system, which in turn clarifies many uncertainties and surprises that are typical of many such systems. The foundations of my project include the Unified Process of software development, the relational data models, the decision tree technique, class design principles such as the MVC pattern