Software Measurement Activities in Small and Medium Enterprises: an Empirical Assessment

An empirical study for evaluating the proper implementation of measurement/metric programs in software companies in one area of Turkey is presented. The research questions are discussed and validated with the help of senior software managers (more than 15 years’ experience) and then used for interviewing a variety of medium and small scale software companies in Ankara. Observations show that there is a common reluctance/lack of interest in utilizing measurements/metrics despite the fact that they are well known in the industry. A side product of this research is that internationally recognized standards such as ISO and CMMI are pursued if they are a part of project/job requirements; without these requirements, introducing those standards to the companies remains as a long-term target to increase quality

Estimating, planning and managing Agile Web development projects under a value-based perspective

Context: The processes of estimating, planning and managing are crucial for software development projects, since the results must be related to several business strategies. The broad expansion of the Internet and the global and interconnected economy make Web development projects be often characterized by expressions like delivering as soon as possible, reducing time to market and adapting to undefined requirements. In this kind of environment, traditional methodologies based on predictive techniques sometimes do not offer very satisfactory results. The rise of Agile methodologies and practices has provided some useful tools that, combined with Web Engineering techniques, can help to establish a framework to estimate, manage and plan Web development projects. Objective: This paper presents a proposal for estimating, planning and managing Web projects, by combining some existing Agile techniques with Web Engineering principles, presenting them as an unified framework which uses the business value to guide the delivery of features. Method: The proposal is analyzed by means of a case study, including a real-life project, in order to obtain relevant conclusions. Results: The results achieved after using the framework in a development project are presented, including interesting results on project planning and estimation, as well as on team productivity throughout the project. Conclusion: It is concluded that the framework can be useful in order to better manage Web-based projects, through a continuous value-based estimation and management process.Ministerio de Economía y Competitividad TIN2013-46928-C3-3-

Discovering Strategies to Improve Business Value in Outsourcing Projects

This paper deals with the problem of leveraging client business value in a software development outsourcing relationship. We have observed software development projects from two different Dutch IT outsourcing companies and studied the approach they apply in their (successful) projects. The results show that they create a role dedicated to facilitate communication. This arrangement has the potential to put team members in a better position to communicate, facilitating the transfer of information supporting the rationale behind design decisions. Teams are thus better equipped to anticipate change and to react faster in solving everyday problems. This paper describes our observations and the practical implications we expect, such as the improvement of re-buy intention on the client's side

A Knowledge Transfer Partnership - the development of a Bespoke Enterprise Resource Planning System in the UK

Abstract. A Knowledge Transfer Partnerships (KTP) is a UK-wide programme designed to enable businesses to improve their competitiveness, productivity and performance. A KTP achieves this through the forming of a Partnership between a business and an academic institution. The aim is to enable businesses to access skills and expertise from academics and embed this knowledge in their businesses in order to develop the business. The knowledge sought is embedded into the business through a project, or projects, undertaken by a recently qualified person (known as the Associate). Part funding is provided by the government towards the Associate’s salary and towards the release of an Academic supervisor who works a half a day a week at the company. KTPs can vary in length from 6 months to three years, depending on the needs of the business and the desired outcomes. Therefore a KTP enables new capability to be embedded into the business and has benefited and continues to benefit a wide range of businesses across many sectors in the UK, including micro sized, small and large businesses across many sectors. This paper describes a Knowledge Transfer Partnership project between the University of Hertfordshire and a small and medium sized enterprise (SME) based in Cambridgeshire, UK.Final Accepted Versio

The Design and Implementation of a bespoke Enterprise Resource Planning System (ERP) for an acoustical engineering company

This paper will describe the tasks completed so far as part of a Knowledge Transfer Partnership between the University of Hertfordshire and Acoustical Control Engineers (ACE) a ‘small and medium sized enterprise’ (SME) based in Cambridgeshire, UK. ACE’s 25 personnel design, manufacture and install noise and vibration control systems to solve a wide range of acoustic problems. The projects undertaken include acoustic enclosures for supermarket refrigeration plant and for generators used in many situations, together with other more diverse applications such as controlling noise in the workplace and even on a luxury boat. Before the current KTP project the company used some partially computerised systems consisting of spreadsheets to perform acoustic analyses, pricing and project management functions supplemented with a paper based system to ‘fill the gaps’. Enterprise Resource Planning (ERP) systems provide an integrated database for all parts of the organisation allowing decisions to be based on a complete understanding of the organisation’s information, avoiding the problems due to duplication of data and ensuring that the consequences of decisions in one part of the organisation are reflected in the planning and control systems of the rest of the organisation. ERP systems became popular from the 1990’s mainly in relatively large organisations due to the complexity and cost of these systems. This project is unusual in that rather than adapting an off-the-shelf ERP solution to ACE’s very specific and specialised requirements we are taking an ERP development approach in an SME whose legacy systems are made up of spreadsheet and paper based systems. For the software development an Agile approach has been used. Agile involves software development methods based on iterative and incremental development. The initial attempt was to start developing the ERP from an Open Source ERP Source Code; however this effort was futile as a result of the bespoke nature of ACE’s business and product lines. Mapping ACE’s data model to the database which any existing ERP system could be adapted to, proved to be a very difficult problem. Therefore, developing the ERP from first principles was inevitable. Several of the ERP modules have been developed, user training has taken place and the core modules have been signed off. The project is due to complete in September 2014 and by this time we will have further information on how the ERP system has increased the competitiveness of the company, as well as experience of introducing an ERP into an SME. However, as would be expected the work undertaken developing the system so far has had several significant effects on ACE and acted as a catalyst for change in various parts of ACE’s business.Non peer reviewe