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Leveraging the Power of Crowds: Automated Test Report Processing for The Maintenance of Mobile Applications
Crowdsourcing is an emerging distributed problem-solving model combining human and machine computation. It collects intelligence and knowledge from a large and diverse workforce to complete complex tasks. In the software engineering domain, crowdsourced techniques have been adopted to facilitate various tasks, such as design, testing, debugging, development, and so on. Specifically, in crowdsourced testing, crowdsourced workers are given testing tasks to perform and submit their feedback in the form of test reports. One of the key advantages of crowdsourced testing is that it is capable of providing engineers software engineers with domain knowledge and feedback from a large number of real users. Based on diverse software and hardware settings of these users, engineers can bugs that are not caught by traditional quality assurance techniques. Such benefits are particularly ideal for mobile application testing, which needs rapid development-and-deployment iterations and support diverse execution environments. However, crowdsourced testing naturally generates an overwhelming number of crowdsourced test reports, and inspecting such a large number of reports becomes a time-consuming yet inevitable task. This dissertation presents a series of techniques, tools and experiments to assist in crowdsourced report processing. These techniques are designed for improving this task in multiple aspects: 1. prioritizing crowdsourced report to assist engineers in finding as many unique bugs as possible, and as quickly as possible; 2. grouping crowdsourced report to assist engineers in identifying the representative ones in a short time; 3. summarizing the duplicate reports to provide engineers with a concise and accurate understanding of a group of reports; In the first step, I present a text-analysis-based technique to prioritize test reports for manual inspection. This technique leverages two key strategies: (1) a diversity strategy to help developers inspect a wide variety of test reports and to avoid duplicates and wasted effort on falsely classified faulty behavior, and (2) a risk-assessment strategy to help developers identify test reports that may be more likely to be fault-revealing based on past observations.Together, these two strategies form our technique to prioritize test reports in crowdsourced testing. Moreover, in the mobile testing domain, test reports often consist of more screenshots and shorter descriptive text, and thus text-analysis-based techniques may be ineffective or inapplicable. The shortage and ambiguity of natural-language text information and the well-defined screenshots of activity views within mobile applications motivate me to propose a novel technique based on using image understanding for multi-objective test-report prioritization. This technique employs the Spatial Pyramid Matching (SPM) technique to measure the similarity of the screenshots, and apply the natural-language processing technique to measure the distance between the text of test reports. Next, I design and implement CTRAS: a novel approach to leveraging duplicates to enrich the content of bug descriptions and improve the efficiency of inspecting these reports. CTRAS is capable of automatically aggregating duplicates based on both textual information and screenshots, and further summarizes the duplicate test reports into a comprehensive and comprehensible report.I validate all of these techniques on industrial data by collaborating with several companies. The results show my techniques can improve both the efficiency and effectiveness of crowdsourced test report processing. Also, I suggest settings for different usage scenarios and discuss future research directions
Quality Control in Crowdsourcing: A Survey of Quality Attributes, Assessment Techniques and Assurance Actions
Crowdsourcing enables one to leverage on the intelligence and wisdom of
potentially large groups of individuals toward solving problems. Common
problems approached with crowdsourcing are labeling images, translating or
transcribing text, providing opinions or ideas, and similar - all tasks that
computers are not good at or where they may even fail altogether. The
introduction of humans into computations and/or everyday work, however, also
poses critical, novel challenges in terms of quality control, as the crowd is
typically composed of people with unknown and very diverse abilities, skills,
interests, personal objectives and technological resources. This survey studies
quality in the context of crowdsourcing along several dimensions, so as to
define and characterize it and to understand the current state of the art.
Specifically, this survey derives a quality model for crowdsourcing tasks,
identifies the methods and techniques that can be used to assess the attributes
of the model, and the actions and strategies that help prevent and mitigate
quality problems. An analysis of how these features are supported by the state
of the art further identifies open issues and informs an outlook on hot future
research directions.Comment: 40 pages main paper, 5 pages appendi
How Crowd Worker Factors Influence Subjective Annotations: A Study of Tagging Misogynistic Hate Speech in Tweets
Crowdsourced annotation is vital to both collecting labelled data to train
and test automated content moderation systems and to support human-in-the-loop
review of system decisions. However, annotation tasks such as judging hate
speech are subjective and thus highly sensitive to biases stemming from
annotator beliefs, characteristics and demographics. We conduct two
crowdsourcing studies on Mechanical Turk to examine annotator bias in labelling
sexist and misogynistic hate speech. Results from 109 annotators show that
annotator political inclination, moral integrity, personality traits, and
sexist attitudes significantly impact annotation accuracy and the tendency to
tag content as hate speech. In addition, semi-structured interviews with nine
crowd workers provide further insights regarding the influence of subjectivity
on annotations. In exploring how workers interpret a task - shaped by complex
negotiations between platform structures, task instructions, subjective
motivations, and external contextual factors - we see annotations not only
impacted by worker factors but also simultaneously shaped by the structures
under which they labour.Comment: Accepted to the 11th AAAI Conference on Human Computation and
Crowdsourcing (HCOMP 2023
Reconciling Schema Matching Networks
Depto. de Mineralogía y PetrologíaFac. de Ciencias GeológicasTRUEpu
Human-in-the-Loop Learning From Crowdsourcing and Social Media
Computational social studies using public social media data have become more and more popular because of the large amount of user-generated data available. The richness of social media data, coupled with noise and subjectivity, raise significant challenges for computationally studying social issues in a feasible and scalable manner. Machine learning problems are, as a result, often subjective or ambiguous when humans are involved. That is, humans solving the same problems might come to legitimate but completely different conclusions, based on their personal experiences and beliefs. When building supervised learning models, particularly when using crowdsourced training data, multiple annotations per data item are usually reduced to a single label representing ground truth. This inevitably hides a rich source of diversity and subjectivity of opinions about the labels.
Label distribution learning associates for each data item a probability distribution over the labels for that item, thus it can preserve diversities of opinions, beliefs, etc. that conventional learning hides or ignores. We propose a humans-in-the-loop learning framework to model and study large volumes of unlabeled subjective social media data with less human effort. We study various annotation tasks given to crowdsourced annotators and methods for aggregating their contributions in a manner that preserves subjectivity and disagreement. We introduce a strategy for learning label distributions with only five-to-ten labels per item by aggregating human-annotated labels over multiple, semantically related data items. We conduct experiments using our learning framework on data related to two subjective social issues (work and employment, and suicide prevention) that touch many people worldwide. Our methods can be applied to a broad variety of problems, particularly social problems. Our experimental results suggest that specific label aggregation methods can help provide reliable representative semantics at the population level
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