The other side of the social web: A taxonomy for social information access

The power of the modern Web, which is frequently called the Social Web or Web 2.0, is frequently traced to the power of users as contributors of various kinds of contents through Wikis, blogs, and resource sharing sites. However, the community power impacts not only the production of Web content, but also the access to all kinds of Web content. A number of research groups worldwide explore what we call social information access techniques that help users get to the right information using "collective wisdom" distilled from actions of those who worked with this information earlier. This invited talk offers a brief introduction into this important research stream and reviews recent works on social information access performed at the University of Pittsburgh's PAWS Lab lead by the author. Copyright © 2012 by the Association for Computing Machinery, Inc. (ACM)

Enhanced information retrieval using domain-specific recommender models

The objective of an information retrieval (IR) system is to retrieve relevant items which meet a user information need. There is currently significant interest in personalized IR which seeks to improve IR effectiveness by incorporating a model of the user’s interests. However, in some situations there may be no opportunity to learn about the interests of a specific user on a certain topic. In our work, we propose an IR approach which combines a recommender algorithm with IR methods to improve retrieval for domains where the system has no opportunity to learn prior information about the user’s knowledge of a domain for which they have not previously entered a query. We use search data from other previous users interested in the same topic to build a recommender model for this topic. When a user enters a query on a topic, new to this user, an appropriate recommender model is selected and used to predict a ranking which the user may find interesting based on the behaviour of previous users with similar queries. The recommender output is integrated with a standard IR method in a weighted linear combination to provide a final result for the user. Experiments using the INEX 2009 data collection with a simulated recommender training set show that our approach can improve on a baseline IR system

Search trails using user feedback to improve video search

In this paper we present an innovative approach for aiding users in the difficult task of video search. We use community based feedback mined from the interactions of previous users of our video search system to aid users in their search tasks. This feedback is the basis for providing recommendations to users of our video retrieval system. The ultimate goal of this system is to improve the quality of the results that users find, and in doing so, help users to explore a large and difficult information space and help them consider search options that they may not have considered otherwise. In particular we wish to make the difficult task of search for video much easier for users. The results of a user evaluation indicate that we achieved our goals, the performance of the users in retrieving relevant videos improved, and users were able to explore the collection to a greater extent

Recommendation, collaboration and social search

This chapter considers the social component of interactive information retrieval: what is the role of other people in searching and browsing? For simplicity we begin by considering situations without computers. After all, you can interactively retrieve information without a computer; you just have to interact with someone or something else. Such an analysis can then help us think about the new forms of collaborative interactions that extend our conceptions of information search, made possible by the growth of networked ubiquitous computing technology. Information searching and browsing have often been conceptualized as a solitary activity, however they always have a social component. We may talk about 'the' searcher or 'the' user of a database or information resource. Our focus may be on individual uses and our research may look at individual users. Our experiments may be designed to observe the behaviors of individual subjects. Our models and theories derived from our empirical analyses may focus substantially or exclusively on an individual's evolving goals, thoughts, beliefs, emotions and actions. Nevertheless there are always social aspects of information seeking and use present, both implicitly and explicitly. We start by summarizing some of the history of information access with an emphasis on social and collaborative interactions. Then we look at the nature of recommendations, social search and interfaces to support collaboration between information seekers. Following this we consider how the design of interactive information systems is influenced by their social elements

Division of labour and sharing of knowledge for synchronous collaborative information retrieval

Synchronous collaborative information retrieval (SCIR) is concerned with supporting two or more users who search together at the same time in order to satisfy a shared information need. SCIR systems represent a paradigmatic shift in the way we view information retrieval, moving from an individual to a group process and as such the development of novel IR techniques is needed to support this. In this article we present what we believe are two key concepts for the development of effective SCIR namely division of labour (DoL) and sharing of knowledge (SoK). Together these concepts enable coordinated SCIR such that redundancy across group members is reduced whilst enabling each group member to benefit from the discoveries of their collaborators. In this article we outline techniques from state-of-the-art SCIR systems which support these two concepts, primarily through the provision of awareness widgets. We then outline some of our own work into system-mediated techniques for division of labour and sharing of knowledge in SCIR. Finally we conclude with a discussion on some possible future trends for these two coordination techniques

Latent Relational Metric Learning via Memory-based Attention for Collaborative Ranking

This paper proposes a new neural architecture for collaborative ranking with implicit feedback. Our model, LRML (\textit{Latent Relational Metric Learning}) is a novel metric learning approach for recommendation. More specifically, instead of simple push-pull mechanisms between user and item pairs, we propose to learn latent relations that describe each user item interaction. This helps to alleviate the potential geometric inflexibility of existing metric learing approaches. This enables not only better performance but also a greater extent of modeling capability, allowing our model to scale to a larger number of interactions. In order to do so, we employ a augmented memory module and learn to attend over these memory blocks to construct latent relations. The memory-based attention module is controlled by the user-item interaction, making the learned relation vector specific to each user-item pair. Hence, this can be interpreted as learning an exclusive and optimal relational translation for each user-item interaction. The proposed architecture demonstrates the state-of-the-art performance across multiple recommendation benchmarks. LRML outperforms other metric learning models by $6\%-7.5\%$ in terms of Hits@10 and nDCG@10 on large datasets such as Netflix and MovieLens20M. Moreover, qualitative studies also demonstrate evidence that our proposed model is able to infer and encode explicit sentiment, temporal and attribute information despite being only trained on implicit feedback. As such, this ascertains the ability of LRML to uncover hidden relational structure within implicit datasets.Comment: WWW 201

Hybrid group recommendations for a travel service

Recommendation techniques have proven their usefulness as a tool to cope with the information overload problem in many classical domains such as movies, books, and music. Additional challenges for recommender systems emerge in the domain of tourism such as acquiring metadata and feedback, the sparsity of the rating matrix, user constraints, and the fact that traveling is often a group activity. This paper proposes a recommender system that offers personalized recommendations for travel destinations to individuals and groups. These recommendations are based on the users' rating profile, personal interests, and specific demands for their next destination. The recommendation algorithm is a hybrid approach combining a content-based, collaborative filtering, and knowledge-based solution. For groups of users, such as families or friends, individual recommendations are aggregated into group recommendations, with an additional opportunity for users to give feedback on these group recommendations. A group of test users evaluated the recommender system using a prototype web application. The results prove the usefulness of individual and group recommendations and show that users prefer the hybrid algorithm over each individual technique. This paper demonstrates the added value of various recommendation algorithms in terms of different quality aspects, compared to an unpersonalized list of the most-popular destinations

Synchronous collaborative information retrieval: techniques and evaluation

Synchronous Collaborative Information Retrieval refers to systems that support multiple users searching together at the same time in order to satisfy a shared information need. To date most SCIR systems have focussed on providing various awareness tools in order to enable collaborating users to coordinate the search task. However, requiring users to both search and coordinate the group activity may prove too demanding. On the other hand without effective coordination policies the group search may not be effective. In this paper we propose and evaluate novel system-mediated techniques for coordinating a group search. These techniques allow for an effective division of labour across the group whereby each group member can explore a subset of the search space.We also propose and evaluate techniques to support automated sharing of knowledge across searchers in SCIR, through novel collaborative and complementary relevance feedback techniques. In order to evaluate these techniques, we propose a framework for SCIR evaluation based on simulations. To populate these simulations we extract data from TREC interactive search logs. This work represent the first simulations of SCIR to date and the first such use of this TREC data

A personalized and context-aware news offer for mobile devices

For classical domains, such as movies, recommender systems have proven their usefulness. But recommending news is more challenging due to the short life span of news content and the demand for up-to-date recommendations. This paper presents a news recommendation service with a content-based algorithm that uses features of a search engine for content processing and indexing, and a collaborative filtering algorithm for serendipity. The extension towards a context-aware algorithm is made to assess the information value of context in a mobile environment through a user study. Analyzing interaction behavior and feedback of users on three recommendation approaches shows that interaction with the content is crucial input for user modeling. Context-aware recommendations using time and device type as context data outperform traditional recommendations with an accuracy gain dependent on the contextual situation. These findings demonstrate that the user experience of news services can be improved by a personalized context-aware news offer