7,724 research outputs found

    A Design Science Research Approach to Smart and Collaborative Urban Supply Networks

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    Urban supply networks are facing increasing demands and challenges and thus constitute a relevant field for research and practical development. Supply chain management holds enormous potential and relevance for society and everyday life as the flow of goods and information are important economic functions. Being a heterogeneous field, the literature base of supply chain management research is difficult to manage and navigate. Disruptive digital technologies and the implementation of cross-network information analysis and sharing drive the need for new organisational and technological approaches. Practical issues are manifold and include mega trends such as digital transformation, urbanisation, and environmental awareness. A promising approach to solving these problems is the realisation of smart and collaborative supply networks. The growth of artificial intelligence applications in recent years has led to a wide range of applications in a variety of domains. However, the potential of artificial intelligence utilisation in supply chain management has not yet been fully exploited. Similarly, value creation increasingly takes place in networked value creation cycles that have become continuously more collaborative, complex, and dynamic as interactions in business processes involving information technologies have become more intense. Following a design science research approach this cumulative thesis comprises the development and discussion of four artefacts for the analysis and advancement of smart and collaborative urban supply networks. This thesis aims to highlight the potential of artificial intelligence-based supply networks, to advance data-driven inter-organisational collaboration, and to improve last mile supply network sustainability. Based on thorough machine learning and systematic literature reviews, reference and system dynamics modelling, simulation, and qualitative empirical research, the artefacts provide a valuable contribution to research and practice

    Management controls, government regulations, customer involvement: Evidence from a Chinese family-owned business

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    This research reports on a case study of a family-owned elevator manufacturing company in China, where management control was sandwiched between the state policies and global customer production requirements. By analysing the role of government and customer, this thesis aimed to illustrate how management control operated in a family-owned business and to see how and why they do management control differently. In particular, it focused on how international production standards and existing Chinese industry policies translated into a set of the management control practices through a local network within the family-owned business I studied. Based on an ethnographic approach to research, I spent six months in the field, conducted over 30 interviews, several conservations, and reviewed relevant internal documents to understand how management control (MC) techniques with humans cooperated in the company. I also understood how two layers of pressure have shaped company behaviour, and how a company located in a developing country is connecting with global network. I also found there is considerable tension among key actors and investigated how the company responded and managed it. Drawing on Actor Network Theory (ANT), I analysed the interviews from key actors, examined the role of government regulations and customer requirements to see how management control being managed under two layers of pressure, i.e., the government regulations (e.g., labour, tax, environment control) and customer requirement (e.g., quality and production control). Management controls were an obligatory passage point (OPP), and transformation of those elements of Western production requirements and government requirements arrived at the Chinese local factory and influenced management control and budgeting. The findings suggest that management control systems are not only a set of technical procedures, but it is also about managing tensions. This understanding shows a linear perspective on MC practices rather than a social perspective. However, when we use ANT as a theoretical perspective, we see those actors who, being obliged and sandwiched, and controlled by external forces for them to follow. Consequently, human actors must work in an unavoidable OPP. This is the tension they face which constructed mundane practices of MC. Hence, MCs are managing such tensions. This study contributes to management control research by analysing management controls in terms of OPP, extends our understanding by illustrating the role of the government and customers, and our understanding of family-owned business from a management controls perspective in a developing country

    Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions

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    Artificial Intelligence (AI) is increasingly deployed in customer service for various service delivery tasks. Research and practice alike have extensively dealt with the use, benefits, and effects of AI solutions in customer service contexts. Nevertheless, knowledge on AI integration is dispersed and unsystematized. This paper addresses this gap by presenting a taxonomy to inform design decisions for the integration of AI into customer service with five meta-dimensions, 12 dimensions, and 32 characteristics. Through a rigorous and systematic development process comprising multiple iterations and evaluation episodes, state-of-the-art AI solutions from practice and the current state of knowledge from research were systematized to classify AI use cases. Thus, we contribute with systemized design knowledge to, both, the theoretical knowledge base as well as to practice for application. Eventually, we disclose future research avenues addressing certain meta-dimensions as well as the extension of the taxonomy itself

    Chinese Benteng Women’s Participation in Local Development Affairs in Indonesia: Appropriate means for struggle and a pathway to claim citizen’ right?

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    It had been more than two decades passing by aftermath the devastating Asia’s Financial Crisis in 1997, subsequently followed by Suharto’s step down from his presidential throne which he occupied for more than three decades. The financial turmoil turned to a political disaster furthermore has led to massive looting that severely impacted Indonesians of Chinese descendant, including unresolved mystery of the most atrocious sexual violation against women and covert killings of students and democracy activists in this country. Since then, precisely aftermath May 1998, which publicly known as “Reformasi”1, Indonesia underwent political reform that eventually corresponded positively to its macroeconomic growth. Twenty years later, in 2018, Indonesia captured worldwide attention because it has successfully hosted two internationally renowned events, namely the Asian Games 2018 – the most prestigious sport events in Asia – conducted in Jakarta and Palembang; and the IMF/World Bank Annual Meeting 2018 in Bali. Particularly in the IMF/World Bank Annual Meeting, this event has significantly elevated Indonesia’s credibility and international prestige in the global economic powerplay as one of the nations with promising growth and openness. However, the narrative about poverty and inequality, including increasing racial tension, religious conservatism, and sexual violation against women are superseded by friendly climate for foreign investment and eventually excessive glorification of the nation’s economic growth. By portraying the image of promising new economic power, as rhetorically promised by President Joko Widodo during his presidential terms, Indonesia has swept the growing inequality in this highly stratified society that historically compounded with religious and racial tension under the carpet of digital economy.Arte y Humanidade

    The new age of fear: an analysis of crisis framing by right-wing populist parties in Greece and France

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    From the 2009 Eurozone economic downturn, to the 2015 mass movement of forcibly displaced migrants and the current COVID-19 pandemic, crises have seemingly become a ‘new normal’ feature of European politics. During this decade, rolling crises generated a wave of public discontent that damaged the legitimacy of national governments and the European Union and heralded a renaissance of populism. The central message of populist parties, which helped them rise in popularity or enter parliament for the first time, is simple but very effective: democratic representation has been undermined by national and global elites. This has provoked a wealth of studies seeking to explain the rise or breakthrough of populist fringe parties, without adequate consideration of how crises transform, not only the demand side, but also the supply of populist arguments, which has received scarce attention. This thesis seeks to address this imbalance by synthesising insights from the crisis framing literature, which facilitates an understanding and operationalisation of populism as a style of discourse. To assess how far-right parties employ this discourse, and the implications of this for their electoral prospects, a comparative case-study design is employed, exploring the discourse of parties, the National Rally (NR) in France and Golden Dawn (GD) in Greece. Their ideologically similar profile but differential electoral performance, allows for a more nuanced analysis of their respective framing strategies. The thesis examines the discourse of the two parties MPs on month by month basis over a four year period, 2012-2015 for GD and 2012-2013 and 2016-2017 for NR, via the use of the NVivo software. Their respective discourses are quantified and broken down into four key areas associated with Foreign Policy, the Economy, the Political System and Society, analysing the content, frequency and salience of key crisis frames. Discourse analysis of excerpts adds a qualitative element to the analysis that showcases the substantial differences between the two case studies. The analysis demonstrates that references to ‘the people’ and anti-elitism were the centrepieces of each case study’s discourse with strong nativist and nationalist elements. The two parties were extremely similar in the diagnostic stage of their framing and the way which they attribute blame for the crises. However, their discursive strategies diverge regarding their proposed solutions to the crises. Golden Dawn remained a single issue party in terms of discourse, since it never presented a comprehensive plan for ending the crises. As a result, Golden Dawn’s discourse remained one-dimensional throughout its brief period of success, being centred solely on attributing blame and attacking its political opponents and the European Union. On the other hand, National Rally’s framing was more elaborate and ambitious both in terms of the variety of issues raised and, especially, the proposed solutions if advocated. This, it is argued, contributed to the evolution of RN into a mainstream competitor that is no longer dependent on a niche part of the electoral market, while the inability of GD to develop equally successful crisis frames offers a unique understanding as to why the party failed electorally and was unable to enter Parliament in the 2019 elections. The overall analysis produces a rich framework that maps out the key elements of populist crisis discourse by far-right parties, which has implications for electoral politics and for our understanding of populism, more broadly

    B/order work: recomposing relations in the seamful carescapes of health and social care integration in Scotland

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    As people, ageing and living with disabilities, struggle with how care is enacted through their lives, integrated care has gained policy purchase in many places, especially in the United Kingdom. Accordingly, there have been various (re)forms of care configurations instigated, in particular, promoting partnership and service redesign. Despite integrations apparent popularity, its contribution to improved service delivery and outcomes for people has been questioned, exposing ongoing uncertainties about what it entails and its associated benefits. Nonetheless, over decades, a remarkably consistent approach to integrated care has advanced collaboration as a solution. Equally, any (re)configurations emerge through wider infrastructures of care, in what might be regarded as dis-integrated care, as complex carescapes attempt to hold and aporias remain. In 2014, the Scottish Public Bodies (Joint Working) (Scotland) Act mandated Health and Social Care Integration (HSCI), as a means to mend fraying carescapes; a flagship policy epitomising public service reform in Scotland, in which normative aspirations of collaboration are central. What then are the accomplishments of this ambitious legislation? From the vantage point of 2021, HSCI has been assessed as slow and insubstantial, but this is not the complete picture. Narratives about failing to meet expectations obscure more complicated histories of cooperation and discord, successes and failures, and unintended consequences. Yet given collaborative ubiquity, if partnerships are contested how then are they practiced? To answer this question, I embarked on an interorganisational ethnography of the enactment of a Health and Social Care Partnership (HSCP), which went ‘live’ on April 1st, 2016; in a place I call ‘Kintra’. I interrogate what happened when several managers (from the NHS and Council) endeavoured to implement HSCI according to the precepts of the Act; working to both (re)configure and hold things together behind care frontiers; away from the bodywork of direct care, immersed in everyday arrangements in the spaces of governance and operations. I chart their efforts to comply with regulations, plan, and build governance apparatuses through documents. I explore through coalescent objects how distributed forms of governance, entwined in policy implementation, were subsequently both sustained, and challenged. I observed for seven months actors struggling to (re)configure care services embedded in a collaborative approach, as well as establish the legitimacy of the HSCP; exemplified through the fabrication of what was understood as a 'must-do' commissioning plan. In tracing documents, I show the ways in which HSCI was simultaneously materialised and constituted through documentation. I reveal how, in the mundane mattering of document manufacturing, possibilities for (re)forming the carescape emerged. By delving into inconspicuous, ‘seamful’ b/order work that both sustained distinctions between the NHS and Council and enabled b/order crossings, I expose how actors were knotted, and how this shaped efforts to recompose the contours of the carescape. While ‘Kintra’s story might be familiar, situated in concerns that may resonate across Scotland; I reveal how collaboration-as-practice is tangled in differing organisational practices, emerging from quotidian intra-actions in meeting rooms, offices, car parks and kitchenettes. I deploy a posthuman practice stance to show not only the way in which public administration ‘does’ care, but it’s world-making through a sociomaterial politics of anticipation. I was told legislation was the only way to make HSCI in ‘Kintra’ happen, nevertheless, there was resistance to limit the breadth and depth of integrating. Consequently, I show how the (re)organising of b/orders was an always-ongoing act of maintenance and repair of a (dis)integrating carescape; as I learnt at the end of my fieldwork, ‘it’s ‘Kintra, ‘it’s aye been!
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