ERP implementation methodologies and frameworks: a literature review

Enterprise Resource Planning (ERP) implementation is a complex and vibrant process, one that involves a combination of technological and organizational interactions. Often an ERP implementation project is the single largest IT project that an organization has ever launched and requires a mutual fit of system and organization. Also the concept of an ERP implementation supporting business processes across many different departments is not a generic, rigid and uniform concept and depends on variety of factors. As a result, the issues addressing the ERP implementation process have been one of the major concerns in industry. Therefore ERP implementation receives attention from practitioners and scholars and both, business as well as academic literature is abundant and not always very conclusive or coherent. However, research on ERP systems so far has been mainly focused on diffusion, use and impact issues. Less attention has been given to the methods used during the configuration and the implementation of ERP systems, even though they are commonly used in practice, they still remain largely unexplored and undocumented in Information Systems research. So, the academic relevance of this research is the contribution to the existing body of scientific knowledge. An annotated brief literature review is done in order to evaluate the current state of the existing academic literature. The purpose is to present a systematic overview of relevant ERP implementation methodologies and frameworks as a desire for achieving a better taxonomy of ERP implementation methodologies. This paper is useful to researchers who are interested in ERP implementation methodologies and frameworks. Results will serve as an input for a classification of the existing ERP implementation methodologies and frameworks. Also, this paper aims also at the professional ERP community involved in the process of ERP implementation by promoting a better understanding of ERP implementation methodologies and frameworks, its variety and history

A Methodological Framework for the Integrated Design of Decision-Intensive Care Pathways\u2014an Application to the Management of COPD Patients

Healthcare processes are by nature complex, mostly due to their multi-disciplinary character that requires continuous coordination between care providers. They encompass both organizational and clinical tasks, the latter ones driven by med- ical knowledge, which is inherently incomplete and distributed among people having different expertise and roles. Care pathways refer to planning and coordination of care processes related to specific groups of patients in a given setting. The goal in defining and following care pathways is to improve the quality of care in terms of patient satisfaction, costs reduction, and medical outcome. Thus, care pathways are a promising methodological tool for standardizing care and decision-making. Business process management techniques can successfully be used for representing organiza- tional aspects of care pathways in a standard, readable, and accessible way, while supporting process development, analysis, and re-engineering. In this paper, we intro- duce a methodological framework that fosters the integrated design, implementation, and enactment of care processes and related decisions, while considering proper rep- resentation and management of organizational and clinical information. We focus here and discuss in detail the design phase, which encompasses the simulation of care pathways. We show how business process model and notation (BPMN) and decision model and notation (DMN) can be combined for supporting intertwined aspects of decision-intensive care pathways. As a proof-of-concept, the proposed methodology has been applied to design care pathways related to chronic obstructive pulmonary disease (COPD) in the region of Veneto, in Italy

Semantic discovery and reuse of business process patterns

Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse

PEMETAAN PROSES BISNIS AS-IS DALAM MANAJEMEN LAYANAN TOEIC INSTITUSI VOKASI

The Ministry of Communication and Informatics has established a Business Process Map for Ministry Level on Level zero (0) up to level 3 and this applies to organizations up to the work unit level. The requirement to prepare supporting facilities in English language test services can improve student competences. It become one of the core businesses of UPT Bahasa in Sambas State Polytechnic with some repetitive processes, so that it is necessary to simplify the existing business process maps. Mapping of AS-IS business process is needed to help determine priorities from TOEIC implementation flow. Based on the running system, there are 13 major processes in the implementation of the TOEIC in the institution with duration for approximately 4 weeks. It is ineffective because only one test period can be held at a time. Depend on those conditions, the mapping of business process activities is needed to define AS-IS business process to give brief explanation about the running system and find the right solution to prepare system optimalization to define the TO-BE Business Process. This research is succeed to provide the mapping of AS-IS Business Process of TOEIC Service Management and determine the mapping level from level 0 to level 3.The Ministry of Communication and Informatics has established a Business Process Map for Ministry Level on Level zero (0) up to level 3 and this applies to organizations up to the work unit level. The requirement to prepare supporting facilities in English language test services can improve student competences. It become one of the core businesses of UPT Bahasa in Sambas State Polytechnic with some repetitive processes, so that it is necessary to simplify the existing business process maps. Mapping of AS-IS business process is needed to help determine priorities from TOEIC implementation flow. Based on the running system, there are 13 major processes in the implementation of the TOEIC in the institution with duration for approximately 4 weeks. It is ineffective because only one test period can be held at a time. Depend on those conditions, the mapping of business process activities is needed to define AS-IS business process to give brief explanation about the running system and find the right solution to prepare system optimalization to define the TO-BE Business Process. This research is succeed to provide the mapping of AS-IS Business Process of TOEIC Service Management and determine the mapping level from level 0 to level 3

Penyusunan Solusi Model Konseptual untuk Pembangunan Strategi Sistem Informasi pada Perusahaan Bisnis TI: Metode Systematic Mapping

Keberhasilan implementasi Teknologi Informasi (TI) pada sebuah perusahaan di era teknologi saat ini ditentukan oleh kematangan perencanaan stategi yang dibuat. Pengembangan best practice sebagai panduan banyak disusun oleh para peneliti. Akan tetapi, fleksibilitas adopsi best practice yang ditawarkan masih terlalu kompleks bagi perusahaan pada skala kecil-menengah seperti perusahaan bisnis TI. Berdasarkan pertimbangan berbagai keunikan yang dimiliki dan minimnya studi implementasi yang telah baku. Penelitian ini membangun model konseptual baru untuk menyusun strategi SI yang sesuai untuk menjawab berbagai isu dan permasalahan yang ada tanpa menghilangkan fleksibilitas implementasinya. Kajian lebih lanjut terkait pengembangan model penyusunan strategi SI akan dilakukan menggunakan konsep systematic mapping dengan tahap inisiasi pencarian, pengumpulan dan klasifikasi paper, analisa hasil dan diskusi yang melibatkan berbagai sudut pandang para peneliti dan praktisi di bidang manajemen strategi, dan perancangan model konseptual yang akan dibangun. Hasilnya adalah berupa gambar model konseptual baru yang memberikan gambaran dari tahap-tahap implementasi, mulai dari pendefinisian tujuan, klasifikasi domain, hingga penyusunan strategi TI. Kemudahan pemahaman dan implementasi hasil model konseptual ini lebih sesuai dengan skala perusahaan tanpa perlu melakukan banyak eliminiasi. AbstractThe successful implementation of Information Technology (IT) in a company in the todays technological era determined by the maturity of the strategic planning. The development of best practices as a guide has been prepared by many researcher. However, the flexibility of adopting the best practice offered is still too complicated for small and medium scale companies such as IT business companies. Based on various uniqueness considerations and the lack of standardized implementation studies. This study builds a new conceptual model for develop an appropriate IT strategy to answer various existing issues and problems without losing the flexibility of its implementation. Further studies related to the development of the SI strategy formulation model will be carried out using the concept of systematic mapping with the initiation stage of searching, collecting and classifying papers, analyzing the results and discussion involving various perspectives of researchers and practitioners in the field of strategy management, and designing conceptual models will be built. The outcome is a picture of a modern conceptual paradigm that offers a summary of the development process, the description of priorities, domain classification, and formulation of an IT strategy. Ease of understanding and implementing the results of this conceptual model is more in line with the scale of the company without needing to do much elimination

Business process modelling in ERP implementation literature review

Business processes are the backbone of any Enterprise Resource Planning (ERP) implementation. Business process modelling (BPM) has become essential for modern, process driven enterprises due to the vibrant business environments. As a consequence enterprises are dealing with a substantial rate of organizational and business processes change. Business process modelling enables a common understanding and analysis of the business processes, which is the first step in every ERP implementation methodology (blueprint phase). In order to represent enterprise processes models in an accurate manner, it is paramount to choose a right business process modeling technique and tool. The problem of many ERP projects rated as unsuccessful is directly connected to a lack of use of business process models and notations during the blueprint phase. Also, blueprint implementation phase is crucial in order to fit planned processes in an organization with processes implemented in the solution. However, business analysts and ERP implementation professionals have substantial difficulties to navigate through a large number of theoretical models and representational notations that have been proposed for business process modeling (BPM). As the availability of different business process modeling references is huge, it is time consuming to make review and classification of all modeling techniques. Therefor, in reality majority of ERP implementations blueprint documents have no business process modeling included in generating blueprint documents. Choosing the right model comprise the purpose of the analysis and acquaintance of the available process modelling techniques and tools. The number of references on business modelling is quit large, so it is very hard to make a decision which modeling notation or technique to use. The main purpose of this paper is to make a review of business process modelling literature and describe the key process modelling techniques. The focus will be on all business process modeling that could be used in ERP implementations, specifically during the blueprint phase of the implementation process. Detailed review of BPM (Business process modeling) theoretical models and representational notations, should assist decision makers and ERP integrators in comparatively evaluating and selecting suitable modeling approaches

Meeting point of strategy and operations: tactical management sense and response framework enhancement

We recognize a problem of work overload in every managerial position nowadays. This is complemented with data overload, and still somehow, information inadequacy. We recognize the problem of rather clear strategic or business plan expectations and inability to meet them. We also recognize the problem of complexity of issues every manager has to deal with in all of their diversity. All of these elements persisting in an uncertain and unpredictable environment of today's business, technology and economy, where planning is trading places with structuring, modularizing and preparing oneself in being adaptive to any given circumstances, especially in terms of tactics, denote longing for multidimensional support. There are various efforts and products to automatize and enrich the data in order to give basis for better decision-making and problem solving. Also, there are frameworks to formalize and verbalize the strategic or business plan expectations and targets with respective performance measurement in order to point out the direction where a business unit/company should be headed. And quite a lot is being done on a subject-specific areas such as: Alignment of IT and Strategy, Business Operations and Strategy,. But the perceived "boiling" zone of tactical management is somehow un-addressed, both in theory and with feasible artifacts. Tactical Management as the managerial function that implements strategies and deploys and utilizes specific resources from the operational level in order to gain that specific advantage prescribed in the strategy has both differentiating and uniting characteristics when compared to operations and strategy. Furthermore, if standing in the shoes of a tactical manager, what one will see as work description, will be overwhelming crossroads of unmatched information flows in structure, depths, sources, manners, complexity, timings, and expectations. How to perceive, organize, handle and utilize all that landscape with what is given, and be able to handle it dynamically, appropriately and with least expenditures, is what we are aiming for. It's neither straightforward, nor an easy, automated task. For anyone. It is both company-and person-dependent task. This research focuses on tactical management, from the perspective of the individual manager. We believe that by Enhancing the Sense-and-Respond Framework on a tactical level we will assist the individual tactical manager with increased adaptability and handling complexity

A conceptual framework for capability sourcing modeling

Companies need to acquire the right capabilities from the right source, and the right shore, at the right cost to improve their competitive position. Capability sourcing is an organizing process to gain access to best-in-class capabilities for all activities in a firm's value chain to ensure long-term competitive advantage. Capability sourcing modeling is a technique that helps investigating sourcing alternative solutions to facilitate strategic sourcing decision making. Our position is applying conceptual models as intermediate artifacts which are schematic descriptions of sourcing alternatives based on organization's capabilities. The contribution of this paper is introducing a conceptual framework in the form of five views (to organize all perspectives) and a conceptualisation (to formulate a language) for capability sourcing modelling