A nod in the wrong direction : Does nonverbal feedback affect eyewitness confidence in interviews?

Eyewitnesses can be influenced by an interviewer's behaviour and report information with inflated confidence as a result. Previous research has shown that positive feedback administered verbally can affect the confidence attributed to testimony, but the effect of non-verbal influence in interviews has been given little attention. This study investigated whether positive or negative non-verbal feedback could affect the confidence witnesses attribute to their responses. Participants witnessed staged CCTV footage of a crime scene and answered 20 questions in a structured interview, during which they were given either positive feedback (a head nod), negative feedback (a head shake) or no feedback. Those presented with positive non-verbal feedback reported inflated confidence compared with those presented with negative non-verbal feedback regardless of accuracy, and this effect was most apparent when participants reported awareness of the feedback. These results provide further insight into the effects of interviewer behaviour in investigative interviewsPeer reviewedFinal Accepted Versio

Evaluation Factors for Multi-Stakeholder Broadband Visual Communication Projects

This paper presents a summary of multifaceted evaluation factors that we have identified through our research with Broadband Visual Communication (BVC) projects involving multiple stakeholders. The main benefit of these evaluation factors is that they provide a general evaluation framework for multiple stakeholder projects. The factors are social infrastructure, technical infrastructure, physical space, interaction style and content

Moving together: the organisation of non-verbal cues during multiparty conversation

PhDConversation is a collaborative activity. In face-to-face interactions interlocutors have mutual access to a shared space. This thesis aims to explore the shared space as a resource for coordinating conversation. As well demonstrated in studies of two-person conversations, interlocutors can coordinate their speech and non-verbal behaviour in ways that manage the unfolding conversation. However, when scaling up from two people to three people interacting, the coordination challenges that the interlocutors face increase. In particular speakers must manage multiple listeners. This thesis examines the use of interlocutors’ bodies in shared space to coordinate their multiparty dialogue. The approach exploits corpora of motion captured triadic interactions. The thesis first explores how interlocutors coordinate their speech and non-verbal behaviour. Inter-person relationships are examined and compared with artificially created triples who did not interact. Results demonstrate that interlocutors avoid speaking and gesturing over each other, but tend to nod together. Evidence is presented that the two recipients of an utterance have different patterns of head and hand movement, and that some of the regularities of movement are correlated with the task structure. The empirical section concludes by uncovering a class of coordination events, termed simultaneous engagement events, that are unique to multiparty dialogue. They are constructed using combinations of speaker head orientation and gesture orientation. The events coordinate multiple recipients of the dialogue and potentially arise as a result of the greater coordination challenges that interlocutors face. They are marked in requiring a mutually accessible shared space in order to be considered an effective interactional cue. The thesis provides quantitative evidence that interlocutors’ head and hand movements are organised by their dialogue state and the task responsibilities that the bear. It is argued that a shared interaction space becomes a more important interactional resource when conversations scale up to three people

Interpreting in a community of practice : a sociolinguistic study of the signed language interpreter's role in workplace discourse

This thesis explores the role of signed language interpreters (SLIs) in the workplace, a setting which presents challenges in terms of role, boundaries and interaction with deaf and hearing employees. The key research aims were to determine how primary participants understand the role of the SLI, and how this influences the dynamics of everyday interaction. Specific attention was paid to norms of discourse and shared repertoires within a workplace Community of Practice (CofP). A detailed description of the interpreting process was thus generated, enabling a deeper appreciation of workplace dialogue where the SLI is an active third participant. The research takes a linguistic ethnographic approach to examining signed language interpreting within the workplace. Data were collected through the use of questionnaires, practitioner journals, video-recorded interpreted interaction gathered in workplace settings, and video playback interviews. Findings show that the SLI has a considerable impact on the ways in which members of a CofP interact, specifically in relation to small talk, humorous exchanges and participation in the collaborative floor. The SLI’s management of these aspects of workplace discourse influences the extent to which collegial relations can be established between employees. These findings have significance in relation to the training and education of SLIs, as well as their practice in this domain. The findings also demonstrate the need for all participants to re-evaluate their understanding of interpreted workplace discourse, moving towards a collaborative approach

Proceedings

Proceedings of the 3rd Nordic Symposium on Multimodal Communication. Editors: Patrizia Paggio, Elisabeth Ahlsén, Jens Allwood, Kristiina Jokinen, Costanza Navarretta. NEALT Proceedings Series, Vol. 15 (2011), vi+87 pp. © 2011 The editors and contributors. Published by Northern European Association for Language Technology (NEALT) http://omilia.uio.no/nealt . Electronically published at Tartu University Library (Estonia) http://hdl.handle.net/10062/22532

The role of perceived proximity in video-mediated communication

As technology for remote communication continues to advance and become more widespread, there is a need for research to attempt to understand the manner in which such technology may most suitably support human communication. This thesis describes a series of experiments which investigated the role of proximity within video-mediated communication. Proximity is one of the most fundamental forms of non-verbal communication used in a face-to-face interaction. Even subtle changes in interpersonal positioning are rich in information which people use to attempt to regulate the behaviour of themselves and others. At present it is unknown whether this type of non-verbal communication is preserved in video-mediated interactions. The aim of the present research project was to investigate whether impressions of proximity could be conveyed across a video link. In addition the research attempts to illuminate the physical parameters which may underpin the perception of proximity and to explore the impact upon users that any changes in perceived proximity may cause. The research uses a wide range of approaches to study the potential impact of proximity including analyses of the structure and content of dialogue, objective and subjective task outcome measures. The research demonstrates that perceptions of proximity can exist in a video-mediated environment and when they do, they can lead to differences in the communication behaviour of individuals communicating across a video link. It is found that when participants interact with a remote interlocutor who appears to be close, they tend to be more interactive. The research goes on to investigate the perceptual basis behind this effect and also considers how this relates to other variables which are known to affect communication, most notably familiarity

Non-Verbal Communication Analysis in Victim-Offender Mediations

In this paper we present a non-invasive ambient intelligence framework for the semi-automatic analysis of non-verbal communication applied to the restorative justice field. In particular, we propose the use of computer vision and social signal processing technologies in real scenarios of Victim-Offender Mediations, applying feature extraction techniques to multi-modal audio-RGB-depth data. We compute a set of behavioral indicators that define communicative cues from the fields of psychology and observational methodology. We test our methodology on data captured in real world Victim-Offender Mediation sessions in Catalonia in collaboration with the regional government. We define the ground truth based on expert opinions when annotating the observed social responses. Using different state-of-the-art binary classification approaches, our system achieves recognition accuracies of 86% when predicting satisfaction, and 79% when predicting both agreement and receptivity. Applying a regression strategy, we obtain a mean deviation for the predictions between 0.5 and 0.7 in the range [1-5] for the computed social signals.Comment: Please, find the supplementary video material at: http://sunai.uoc.edu/~vponcel/video/VOMSessionSample.mp