Experimental Case Studies for Investigating E-Banking Phishing Techniques and Attack Strategies

Phishing is a form of electronic identity theft in which a combination of social engineering and web site spoofing techniques are used to trick a user into revealing confidential information with economic value. The problem of social engineering attack is that there is no single solution to eliminate it completely, since it deals largely with the human factor. This is why implementing empirical experiments is very crucial in order to study and to analyze all malicious and deceiving phishing website attack techniques and strategies. In this paper, three different kinds of phishing experiment case studies have been conducted to shed some light into social engineering attacks, such as phone phishing and phishing website attacks for designing effective countermeasures and analyzing the efficiency of performing security awareness about phishing threats. Results and reactions to our experiments show the importance of conducting phishing training awareness for all users and doubling our efforts in developing phishing prevention techniques. Results also suggest that traditional standard security phishing factor indicators are not always effective for detecting phishing websites, and alternative intelligent phishing detection approaches are needed

User experiences of TORPEDO: TOoltip-poweRed Phishing Email DetectiOn

We propose a concept called TORPEDO to improve phish detection by providing just-in-time and just-in-place trustworthy tooltips. These help people to identify phish links embedded in emails. TORPEDO's tooltips contain the actual URL with the domain highlighted. Link activation is delayed for a short period, giving the person time to inspect the URL before they click on a link. Furthermore, TORPEDO provides an information diagram to explain phish detection. We evaluated TORPEDO's effectiveness, as compared to the worst case “status bar” as provided by other Web email interfaces. People using TORPEDO performed significantly better in detecting phishes and identifying legitimate emails (85.17% versus 43.31% correct answers for phish). We then carried out a field study with a number of TORPEDO users to explore actual user experiences of TORPEDO. We conclude the paper by reporting on the outcome of this field study and suggest improvements based on the feedback from the field study participants

Refining the PoinTER “human firewall” pentesting framework

PurposePenetration tests have become a valuable tool in the cyber security defence strategy, in terms of detecting vulnerabilities. Although penetration testing has traditionally focused on technical aspects, the field has started to realise the importance of the human in the organisation, and the need to ensure that humans are resistant to cyber-attacks. To achieve this, some organisations “pentest” their employees, testing their resilience and ability to detect and repel human-targeted attacks. In a previous paper we reported on PoinTER (Prepare TEst Remediate), a human pentesting framework, tailored to the needs of SMEs. In this paper, we propose improvements to refine our framework. The improvements are based on a derived set of ethical principles that have been subjected to ethical scrutiny.MethodologyWe conducted a systematic literature review of academic research, a review of actual hacker techniques, industry recommendations and official body advice related to social engineering techniques. To meet our requirements to have an ethical human pentesting framework, we compiled a list of ethical principles from the research literature which we used to filter out techniques deemed unethical.FindingsDrawing on social engineering techniques from academic research, reported by the hacker community, industry recommendations and official body advice and subjecting each technique to ethical inspection, using a comprehensive list of ethical principles, we propose the refined GDPR compliant and privacy respecting PoinTER Framework. The list of ethical principles, we suggest, could also inform ethical technical pentests.OriginalityPrevious work has considered penetration testing humans, but few have produced a comprehensive framework such as PoinTER. PoinTER has been rigorously derived from multiple sources and ethically scrutinised through inspection, using a comprehensive list of ethical principles derived from the research literature

Got Phished? Internet Security and Human Vulnerability

A leading cause of security breaches is a basic human vulnerability: our susceptibility to deception. Hackers exploit this vulnerability by sending phishing emails that induce users to click on malicious links that then download malware or trick the victim into revealing personal confidential information to the hacker. Past research has focused on human susceptibility to generic phishing emails or individually targeted spear-phishing emails. This study addresses how contextualization of phishing emails for targeted groups impacts their susceptibility to phishing. We manipulated the framing and content of email messages and tested the effects on users’ susceptibility to phishing. We constructed phishing emails to elicit either the fear of losing something valuable (e.g., course registrations, tuition assistance) or the anticipation of gaining something desirable (e.g., iPad, gift card, social networks). We designed the emails’ context to manipulate human psychological weaknesses such as greed, social needs, and so on. We sent fictitious (benign) emails to 7,225 undergraduate students and recorded their responses. Results revealed that contextualizing messages to appeal to recipients’ psychological weaknesses increased their susceptibility to phishing. The fear of losing or anticipation of gaining something valuable increased susceptibility to deception and vulnerability to phishing. The results of our study provide important contributions to information security research, including a theoretical framework based on the heuristic-systematic processing model to study the susceptibility of users to deception. We demonstrate through our experiment that several situational factors do, in fact, alter the effectiveness of phishing attempts

From Compliance to Impact: Tracing the Transformation of an Organizational Security Awareness Program

There is a growing recognition of the need for a transformation from organizational security awareness programs focused on compliance -- measured by training completion rates -- to those resulting in behavior change. However, few prior studies have begun to unpack the organizational practices of the security awareness teams tasked with executing program transformation. We conducted a year-long case study of a security awareness program in a United States (U.S.) government agency, collecting data via field observations, interviews, and documents. Our findings reveal the challenges and practices involved in the progression of a security awareness program from being compliance-focused to emphasizing impact on workforce attitudes and behaviors. We uniquely capture transformational organizational security awareness practices in action via a longitudinal study involving multiple workforce perspectives. Our study insights can serve as a resource for other security awareness programs and workforce development initiatives aimed at better defining the security awareness work role

Assessing the Presence of Mindfulness within Cyber and Non-Cybersecurity groups

Corporations and individuals continue to be under Phishing attack. Researchers categorizes methods corporations and individuals can employ to reduce the impact of being caught in a Phishing scheme. Corporation enable technical mechanisms such as automated filtering, URL blacklisting, and manipulation of browser warning messages to reduce phishing susceptibility costing billions of dollars annually. However, even with robust efforts to educate employees about phishing techniques through security awareness training the abundance of attacks continues to plague organizations. This study aims to identify whether a correlation exists between mindfulness and phishing susceptibility. The goal of this research is to determine if mindful individuals are less susceptible to phishing. By showing individuals with increased awareness are significantly able to identify areas that phishing attempts exploit. Based on a review of the literature a misconception exists between end-users, corporation and Internet Service Providers (ISP) regarding ownership of Phishing identification. Specifically, individuals blame ISPs and corporate information technology departments for failing to protect them from Phishing attacks. Still, the truth of the matter is that the end-user is ultimately the weakest link in the phishing identification chain. The methodology of this study polled participants through initial screening focusing on whether the individuals were mindful using the Mindful Attention Awareness Scale (MAAS) survey. Conclusions seen in this study in contrast with other studies saw no significant correlation between Mindfulness and phishing susceptibility, increase in cogitative ability or increase in Phishing identification. Thus, continued use of MAAS survey questionnaire is necessary to screen other groups for phishing awareness prior to focusing on other phishing cues

Awareness and perception of phishing variants from Policing, Computing and Criminology students in Canterbury Christ Church University

This study focuses on gauging awareness of different phishing communication students in the School of Law, Policing and Social Sciences and the School of Engineering, Technology and Design in Canterbury Christ Church University and their perception of different phishing variants. There is an exploration of the underlying factors in which students fall victim to different types of phishing attacks from questionnaires and a focus group. The students’ perception of different types of phishing variants was varied from the focus group and anonymised questionnaires. A total of 177 respondents participated in anonymised questionnaires in the study. Students were asked a mixture of scenario-based questions on different phishing attacks, their awareness levels of security tools that can be used against some phishing variants, and if they received any phishing emails in the past. Additionally, 6 computing students in a focus group discussed different types of phishing attacks and recommended potential security countermeasures against them. The vulnerabilities and issues of anti-phishing software, firewalls, and internet browsers that have security toolbars are explained in the study against different types of phishing attacks. The focus group was with computing students and their knowledge about certain phishing variants was limited. The discussion within the focus group was gauging the computing students' understanding and awareness of phishing variants. The questionnaire data collection sample was with first year criminology and final year policing students which may have influenced the results of the questionnaire in terms of their understanding, security countermeasures, and how they identify certain phishing variants. The anonymised questionnaire awareness levels on different types of phishing fluctuated in terms of lack of awareness on certain phishing variants. Some criminology and policing students either did not know about phishing variants or had limited knowledge about different types of phishing communication, security countermeasures, the identifying features of a phishing message, and the precautions they should take against phishing variants from fraudsters

A Comparative Study of the Influence of Level of Automation and Reliability of IDS Systems on Cyber Situation Awareness

Computer network defense (CND) protects organizations and individuals against cyber threats by monitoring, identifying, analyzing, and defending network infrastructure from infiltration. Network defenders must maintain high levels of cyber situation awareness (CSA) in order to correctly identify and act on threats to the network. Intrusion detection systems (IDSs) are automated systems designed to assist network defenders in building CSA by sifting through network traffic and flagging potential threats. These systems are plagued by high false alarm rates that inhibit the ability of network defenders to build CSA. More capable IDSs have been developed that are capable of increasing the hit rate and lowering the false alarm rate by analyzing gathered network information. The influence of these IDS technologies on CSA has yet to be explored. 172 San Jose State University psychology students performed a signal detection task for intrusion detection to examine whether integrated automation with a multilayered analysis incorporating both liberal and conservative response criteria leads to better CSA than less-integrated, yet liberally responding automation (high hit rates and high false alarm rates) or conservatively responding automation (with low hit rates and low false alarm rates). The IDS condition was manipulated at three levels (liberal, conservative, both). The reliability of the IDSs was manipulated at three levels (60%, 80%, 95%). This study was unable to observe any differences in task performance or CSA for any of the conditions

Users really do respond to smishing

Text phish messages, referred to as Smishing is a type of social engineering attack where fake text messages are created, and used to lure users into responding to those messages. These messages aim to obtain user credentials, install malware on the phones, or launch smishing attacks. They ask users to reply to their message, click on a URL that redirects them to a phishing website, or call the provided number. Thousands of mobile users are affected by smishing attacks daily. Drawing inspiration by the works of Tu et al. (USENIX Security, 2019) on Robocalls and Tischer et al. (IEEE Symposium on Security and Privacy, 2016) on USB drives, this paper investigates why smishing works. Accordingly, we designed smishing experiments and sent phishing SMSes to 265 users to measure the efficacy of smishing attacks. We sent eight fake text messages to participants and recorded their CLICK, REPLY, and CALL responses along with their feedback in a post-test survey. Our results reveal that 16.92% of our participants had potentially fallen for our smishing attack. To test repeat phishing, we subjected a set of randomly selected participants to a second round of smishing attacks with a different message than the one they received in the first round. As a result, we observed that 12.82% potentially fell for the attack again. Using logistic regression, we observed that a combination of user REPLY and CLICK actions increased the odds that a user would respond to our smishing message when compared to CLICK. Additionally, we found a similar statistically significant increase when comparing Facebook and Walmart entity scenario to our IRS baseline.Comment: CODASPY'2