Technical debt-aware and evolutionary adaptation for service composition in SaaS clouds

The advantages of composing and delivering software applications in the Cloud-Based Software as a Service (SaaS) model are offering cost-effective solutions with minimal resource management. However, several functionally-equivalent web services with diverse Quality of Service (QoS) values have emerged in the SaaS cloud, and the tenant-specific requirements tend to lead the difficulties to select the suitable web services for composing the software application. Moreover, given the changing workload from the tenants, it is not uncommon for a service composition running in the multi-tenant SaaS cloud to encounter under-utilisation and over-utilisation on the component services that affects the service revenue and violates the service level agreement respectively. All those bring challenging decision-making tasks: (i) when to recompose the composite service? (ii) how to select new component services for the composition that maximise the service utility over time? at the same time, low operation cost of the service composition is desirable in the SaaS cloud. In this context, this thesis contributes an economic-driven service composition framework to address the above challenges. The framework takes advantage of the principal of technical debt- a well-known software engineering concept, evolutionary algorithm and time-series forecasting method to predictively handle the service provider constraints and SaaS dynamics for creating added values in the service composition. We emulate the SaaS environment setting for conducting several experiments using an e-commerce system, realistic datasets and workload trace. Further, we evaluate the framework by comparing it with other state-of-the-art approaches based on diverse quality metrics

DATESSO: Self-Adapting Service Composition with Debt-Aware Two Levels Constraint Reasoning

The rapidly changing workload of service-based systems can easily cause under-/over-utilization on the component services, which can consequently affect the overall Quality of Service (QoS), such as latency. Self-adaptive services composition rectifies this problem, but poses several challenges: (i) the effectiveness of adaptation can deteriorate due to over-optimistic assumptions on the latency and utilization constraints, at both local and global levels; and (ii) the benefits brought by each composition plan is often short term and is not often designed for long-term benefits -- a natural prerequisite for sustaining the system. To tackle these issues, we propose a two levels constraint reasoning framework for sustainable self-adaptive services composition, called DATESSO. In particular, DATESSO consists of a re ned formulation that differentiates the "strictness" for latency/utilization constraints in two levels. To strive for long-term benefits, DATESSO leverages the concept of technical debt and time-series prediction to model the utility contribution of the component services in the composition. The approach embeds a debt-aware two level constraint reasoning algorithm in DATESSO to improve the efficiency, effectiveness and sustainability of self-adaptive service composition. We evaluate DATESSO on a service-based system with real-world WS-DREAM dataset and comparing it with other state-of-the-art approaches. The results demonstrate the superiority of DATESSO over the others on the utilization, latency and running time whilst likely to be more sustainable.Comment: Accepted to the SEAMS '20. Please use the following citation: Satish Kumar, Tao Chen, Rami Bahsoon, and Rajkumar Buyya. DATESSO: Self-Adapting Service Composition with Debt-Aware Two Levels Constraint Reasoning. In IEEE/ACM 15th International Symposium on Software Engineering for Adaptive and Self-Managing Systems, Oct 7-8, 2020, Seoul, Kore

Value- and debt-aware selection and composition in cloud-based service-oriented architectures using real options

This thesis presents a novel model for service selection and composition in Cloud-based Service-Oriented Architectures (CB-SOA), which is called CloudMTD, using real options, Dependency Structure Matrix (DSM) and propagation-cost metrics. CB-SOA architectures are composed of web services, which are leased or bought off the cloud marketplace. CB-SOA can improve its utility and add value to its composition by substituting its constituent services. The substitution decisions may introduce technical debt, which needs to be managed. The thesis defines the concept of technical debt for CB-SOA and reports on the available technical debt definitions and approaches in the literature. The formulation of service substitution problem and its technical debt valuation is based on options, which exploits Binomial Options Analysis. This thesis looks at different option types under uncertainty. This thesis is concerned with some scenarios that may lead to technical debt, which are related to web service selection and composition that has been driven by either a technical or a business objective. In each scenario, we are interested in three decisions (1) keep, (2) substitute or (3) abandon the current service. Each scenario takes into consideration either one or more QoS attribute dimension (e.g. Availability). We address these scenarios from an option-based perspective. Each scenario is linked to a suitable option type. A specific option type depends on the nature of the application, problem to be investigated, and the decision to be taken. In addition, we use Dependency Structure Matrix (DSM) in order to represent dependencies among web services in CB-SOA. We introduce time and complexity sensitive propagation-cost metrics to DSM to solve the problem. In addition, CloudMTD model informs the time-value of the decisions under uncertainty based on behavioral and structural aspects of CB-SOA

Technical debt-aware elasticity management in cloud computing environments

Elasticity is the characteristic of cloud computing that provides the underlying primitives to dynamically acquire and release shared computational resources on demand. Moreover, it unfolds the advantage of the economies of scale in the cloud, which refers to a drop in the average costs of these computing capacities as a result of the dynamic sharing capability. However, in practice, it is impossible to achieve elasticity adaptations that obtain perfect matches between resource supply and demand, which produces dynamic gaps at runtime. Moreover, elasticity is only a capability, and consequently it calls for a management process with far-sighted economics objectives to maximise the value of elasticity adaptations. Within this context, we advocate the use of an economics-driven approach to guide elasticity managerial decisions. We draw inspiration from the technical debt metaphor in software engineering and we explore it in a dynamic setting to present a debt-aware elasticity management. In particular, we introduce a managerial approach that assesses the value of elasticity decisions to adapt the resource provisioning. Additionally, the approach pursues strategic decisions that value the potential utility produced by the unavoidable gaps between the ideal and actual resource provisioning over time. As part of experimentation, we built a proof of concept and the results indicate that value-oriented adaptations in elasticity management lead to a better economics performance in terms of lower operating costs and higher quality of service over time. This thesis contributes (i) an economics-driven approach towards elasticity management; (ii) a technical debt-aware model to reason about elasticity adaptations; (iii) a debt-aware learning elasticity management approach; and (iv) a multi-agent elasticity management for multi-tenant applications hosted in the cloud

INFORMATION SECURITY IN AGILE SOFTWARE DEVELOPMENT PROJECTS: A CRITICAL SUCCESS FACTOR PERSPECTIVE

The importance of information security in software development projects is long recognised, with many comprehensive standards and procedures in use to provide assurance of information security. The agile development paradigm conflicts with traditional security assurance by emphasising the delivery of functional requirements and a reduction in structured and linear development styles. Through a series of thirteen qualitative interviews, this study identifies practices that address this problem which have been successfully adopted by agile practitioners. The findings present four categories of practices – organisational, team, project, and technical – and twelve critical success factors that should be explicitly considered by practitioners to assure agile security. The critical success factors provide a foundation for practitioners to strategically identify and develop best practices to embed information security in agile development projects. The identified categories also highlight the importance of agile security practices centring around individuals and culture and contributes to the literature by providing a representation of agile security practices that encompasses a broad range of focal areas

Skilling up for CRM: qualifications for CRM professionals in the Fourth Industrial Revolution

The 4th industrial revolution (4IR) describes a series of innovations in artificial intelligence, ubiquitous internet connectivity, and robotics, along with the subsequent disruption to the means of production. The impact of 4IR on industry reveals a construct called Industry 4.0. Higher education, too, is called to transform to respond to the disruption of 4IR, to meet the needs of industry, and to maximize human flourishing. Education 4.0 describes 4IR’s impact or predicted impact or intended impact on higher education, including prescriptions for HE’s transformation to realize these challenges. Industry 4.0 requires a highly skilled workforce, and a 4IR world raises questions about skills portability, durability, and lifespan. Every vertical within industry will be impacted by 4IR and such impact will manifest in needs for diverse employees possessing distinct competencies. Customer relationship management (CRM) describes the use of information systems to implement a customer-centric strategy and to practice relationship marketing (RM). Salesforce, a market leading CRM vendor, proposes its products alone will generate 9 million new jobs and $1.6 trillion in new revenues for Salesforce customers by 2024. Despite the strong market for CRM skills, a recent paper in a prominent IS journal claims higher education is not preparing students for CRM careers. In order to supply the CRM domain with skilled workers, it is imperative that higher education develop curricula oriented toward the CRM professional. Assessing skills needed for specific industry roles has long been an important task in IS pedagogy, but we did not find a paper in our literature review that explored the Salesforce administrator role. In this paper, we report the background, methodology, and results of a content analysis of Salesforce Administrator job postings retrieved from popular job sites. We further report the results of semi-structured interviews with industry experts, which served to validate, revise, and extend the content analysis framework. Our resulting skills framework serves as a foundation for CRM curriculum development and our resulting analysis incorporates elements of Education 4.0 to provide a roadmap for educating students to be successful with CRM in a 4IR world

Synergizing domain expertise with self-awareness in software systems:a patternized architecture guideline

To promote engineering self-aware and self-adaptive software systems in a reusable manner, architectural patterns and the related methodology provide an unified solution to handle the recurring problems in the engineering process. However, in existing patterns and methods, domain knowledge and engineers' expertise that is built over time are not explicitly linked to the self-aware processes. This linkage is important, as the knowledge is a valuable asset for the related problems and its absence would cause unnecessary overhead, possibly misleading results and unwise waste of the tremendous benefit that could have been brought by the domain expertise. This paper highlights the importance of synergizing domain expertise and the self-awareness to enable better self-adaptation in software systems, relying on well-defined expertise representation, algorithms and techniques. In particular, we present a holistic framework of notions, enriched patterns and methodology, dubbed DBASES, that offers a principled guideline for the engineers to perform difficulty and benefit analysis on possible synergies, in an attempt to keep "engineers-in-the-loop". Through three tutorial case studies, we demonstrate how DBASES can be applied in different domains, within which a carefully selected set of candidates with different synergies can be used for quantitative investigation, providing more informed decisions of the design choices.Comment: Accepted manuscript to the Proceedings of the IEEE. Please use the following citation: Tao Chen, Rami Bahsoon, and Xin Yao. 2020. Synergizing Domain Expertise with Self-Awareness in Software Systems: A Patternized Architecture Guideline. Proc. IEEE, in pres

Proceedings der 11. Internationalen Tagung Wirtschaftsinformatik (WI2013) - Band 1

The two volumes represent the proceedings of the 11th International Conference on Wirtschaftsinformatik WI2013 (Business Information Systems). They include 118 papers from ten research tracks, a general track and the Student Consortium. The selection of all submissions was subject to a double blind procedure with three reviews for each paper and an overall acceptance rate of 25 percent. The WI2013 was organized at the University of Leipzig between February 27th and March 1st, 2013 and followed the main themes Innovation, Integration and Individualization.:Track 1: Individualization and Consumerization Track 2: Integrated Systems in Manufacturing Industries Track 3: Integrated Systems in Service Industries Track 4: Innovations and Business Models Track 5: Information and Knowledge ManagementDie zweibändigen Tagungsbände zur 11. Internationalen Tagung Wirtschaftsinformatik (WI2013) enthalten 118 Forschungsbeiträge aus zehn thematischen Tracks der Wirtschaftsinformatik, einem General Track sowie einem Student Consortium. Die Selektion der Artikel erfolgte nach einem Double-Blind-Verfahren mit jeweils drei Gutachten und führte zu einer Annahmequote von 25%. Die WI2013 hat vom 27.02. - 01.03.2013 unter den Leitthemen Innovation, Integration und Individualisierung an der Universität Leipzig stattgefunden.:Track 1: Individualization and Consumerization Track 2: Integrated Systems in Manufacturing Industries Track 3: Integrated Systems in Service Industries Track 4: Innovations and Business Models Track 5: Information and Knowledge Managemen