Identifying Five Archetypes of Interaction Design Professionals and Their Universal Design Expertise

Systems and services based on Information and Communications Technology (ICT) are now prevalent in our daily lives. Digital transformations have been, and are still being, initiated across private and public sectors. As such, the consequences of digital exclusion are severe and may block access to key aspects of modern life, such as education, employment, consumerism and health services. In order to combat this, regions and countries such as the USA, Canada, EU and Scandinavia have all legislated universal design (UD) in relation to ICT, in order to ensure as many citizens as possible have the opportunity to access and use digital information and services. However, there has been limited research into how higher educational programs address legislated accessibility responsibilities. This paper looks into the discipline of interaction design (IxD). IxD is the design domain focused on ‘how human beings relate to other human beings through the mediating influence of products’ (Buchanan, R. (2001) Designing research and the new learning. Des. Issues, 17, 3–23). The study presents an analysis of Norwegian higher educational programs within IxD. Based on document analysis, we map the skillsets the study programs state to deliver and investigate to what degree UD expertise is included. Our findings indicate the study programs do not deliver adequate training in UD, in order to fulfill the professional responsibilities related to ICT accessibility. From our findings, we extrapolate five ‘archetypes’ of interaction designers. These personas-like analytical constructs hold slightly different characteristics. For each of the five, we propose UD expertise fitting key skillsets. We hope our contributions are useful both for the higher education sector and the industry and will contribute to raised awareness of UD skills so they can educate interaction designers in their different industry roles with required competences.acceptedVersio

Choreographic and Somatic Approaches for the Development of Expressive Robotic Systems

As robotic systems are moved out of factory work cells into human-facing environments questions of choreography become central to their design, placement, and application. With a human viewer or counterpart present, a system will automatically be interpreted within context, style of movement, and form factor by human beings as animate elements of their environment. The interpretation by this human counterpart is critical to the success of the system's integration: knobs on the system need to make sense to a human counterpart; an artificial agent should have a way of notifying a human counterpart of a change in system state, possibly through motion profiles; and the motion of a human counterpart may have important contextual clues for task completion. Thus, professional choreographers, dance practitioners, and movement analysts are critical to research in robotics. They have design methods for movement that align with human audience perception, can identify simplified features of movement for human-robot interaction goals, and have detailed knowledge of the capacity of human movement. This article provides approaches employed by one research lab, specific impacts on technical and artistic projects within, and principles that may guide future such work. The background section reports on choreography, somatic perspectives, improvisation, the Laban/Bartenieff Movement System, and robotics. From this context methods including embodied exercises, writing prompts, and community building activities have been developed to facilitate interdisciplinary research. The results of this work is presented as an overview of a smattering of projects in areas like high-level motion planning, software development for rapid prototyping of movement, artistic output, and user studies that help understand how people interpret movement. Finally, guiding principles for other groups to adopt are posited.Comment: Under review at MDPI Arts Special Issue "The Machine as Artist (for the 21st Century)" http://www.mdpi.com/journal/arts/special_issues/Machine_Artis

Haunting Images: Differential Perception and Emotional Response to the Archetypes of News Photography: A Study of Visual Reception Factored by Gender and Expertise

This dissertation explores how and why certain news photographs become memorable. Although researchers believe news photos count as forms of media expression, no one knows how influential these images really are in shaping societal attitudes. Social constructionist critics have argued that iconic images are pervasive markers of American collective memory. While icons have become the subject of intense media study, critics have ignored the presence of image archetypes that fall outside of the boundaries of the American iconic canon. They have also followed a top-down procedure of interpretation rather than a bottom-up method of collecting data from actual subjects. As I define it, the news image archetype is an authentically captured image of a human predicament of the greatest magnitude and seriousness showing conflict, tragedy, and occasionally, triumph. Visually these images communicate through physical gestures and facial expressions either directly, when faces are visible, or by implication in panoramic shots. Archetypal images can be iconic but need not be. Whereas icons are presumed to appeal to "everybody" by modeling ideology and "civic performance," archetypes need not exhibit any particular ideology. The common thread is more universally human than political. For this reason their appeal tends to be trans-cultural. This mixed-method study tests audience response to 41 outstanding news photographs including iconic, archetypal and ordinary examples. The purpose is to ascertain whether archetypal images can be distinguished and recalled as outstanding exemplars outside the iconic category; whether image quality preferences vary by visual expertise and gender; and how study subjects "read" the archetype. Using 2X2 ANOVA design, I studied four independent groups: male/female, visual expert/visual non-expert; n = 113. Study data indicate a convergence of ranking preference for some non-iconic archetypes that were rated as highly as famous icons. However, the strongest results show a convergence as to which image qualities (e.g., aesthetics, newsworthiness, emotional arousal etc.) were most important to viewers. The study found statistically significant differences of judgment on image qualities factored by gender and expertise. Qualitative results provided rich insights on factors affecting viewer response while composite data suggest multiple lines of future research

Categorisation of visualisation methods to support the design of Human-Computer Interaction systems

During the design of Human-Computer Interaction (HCI) systems, the creation of visual artefacts forms an important part of design. On one hand producing a visual artefact has a number of advantages: it helps designers to externalise their thought and acts as a common language between different stakeholders. On the other hand, if an inappropriate visualisation method is employed it could hinder the design process. To support the design of HCI systems, this paper reviews the categorisation of visualisation methods used in HCI. A keyword search is conducted to identify a) current HCI design methods, b) approaches of selecting these methods. The resulting design methods are filtered to create a list of just visualisation methods. These are then categorised using the approaches identified in (b). As a result 23 HCI visualisation methods are identified and categorised in 5 selection approaches (The Recipient, Primary Purpose, Visual Archetype, Interaction Type, and The Design Process).Innovate UK, EPSRC, Airbus Group Innovation

Design Expertise:A Structured Literature Review

Today research has come far in explaining distinct aspects of design expertise at different skill levels. However, with the increasing number of studies, we argue there is a need to assimilate present knowledge. In this paper we advance the field of design expertise by conducting a structured literature review. Through a systematic search of papers, from 1970 to today, we identify 110 papers concerning design expertise. We then analyze the accumulated research, and map how design expertise research has evolved, in terms of what we know and what remains unexplored. Through the review, we contribute with a distinction of skills acquisition at increasing levels of design expertise.</p

MAXIMIZING THE DATA LITERACY OF THE AIR FORCE CONTRACTING WORKFORCE

In recent years, the U.S. government has increased its focus on the value of data and its associated technical specialties, artificial intelligence, and machine learning. This mixed-method study answers the question: How should the U.S. Air Force (USAF) align workforce data literacy development to contracting knowledge, skills, and ability requirements to deliver the appropriate content for mission-focused business leaders? Once identified, it asks: What are the most effective time, modality, and metrics for the delivery of this content? The data was collected through in-depth reviews of literature, 18 open-ended interviews of participants with varying degrees of exposure to data literacy, and qualitative and quantitative analysis of 47 different data-literacy-focused adult education curriculums. The analysis resulted in a potential data literacy training roadmap for the USAF contracting career field to consider implementing. Future researchers can conduct more in-depth research into ideal metrics for data literacy curriculums, and after identifying them, can look at potential programs and modalities best suited to accomplish those metrics. Another vein of research could be a case study review of emerging government data literacy programs, how they are implemented, and whether USAF contracting professionals can participate in them.Captain, United States Air ForceApproved for public release. Distribution is unlimited

Identity construction by Aotearoa/New Zealand entrepreneurial professionals on LinkedIn : a tensional approach : a thesis presented in partial fulfilment of the requirements for the degree of Doctor of Philosophy in Organisational Communication at Massey University, Albany, New Zealand

This study explores if, and how, the business social media site, LinkedIn, is providing for Aotearoa/New Zealand entrepreneurial professionals an alternative site for the construction of identity. The two foci of this study are; firstly, a shift to where we increasingly live our lives, the world of social media; and secondly, the tensions that this shift creates for identity and identity construction, or the basic human need to know ‘who we are’ and ‘how we fit in the social world’. The study began with the observation of family, friends and acquaintances, who had taken up self-employment, and were becoming involved in a virtual world of work-related social media through LinkedIn. The researcher’s interest was in if, and how, this virtual world acts as a site for construction of this new work identity, for an entrepreneur or small-business person. The definition of this identity was widened to include ‘professional’ when participants in the study repeatedly referred to themselves as ‘professionals’; thus, the study became a study of a hybrid identity, i.e. the entrepreneurial professional. The specific group identified was Aotearoa/New Zealand entrepreneurial professionals who engaged on LinkedIn. This research therefore is boundary spanning in that it spans the disciplines of: organisational communication and new forms of organisation; ICT and social media use; identity and identity construction, entrepreneurial, professional and digital; and globalisation, by juxtaposing the globalising effect of social media with local discourse. The research approach was from a social/constructionist paradigm, utilising a qualitative methodology. This methodology was considered appropriate as it emphasises an inductive relationship between theory and research that is consistent with the assumptions of the interpretive/ constructionist paradigm, by foregrounding the ways in which individuals interpret their social world, and embodying a view of social reality that is constantly shifting and emergent (Tracy, 2013). As this was an exploratory interpretive study, the researcher was concerned not to predict or pre-empt the findings. Accordingly, the exploration of the participants’ experience on LinkedIn was not organised around predicted or possible themes, but three interrelated communicative processes on LinkedIn identified by Putnam, Phillips, & Chapman, (1996) as three metaphors of communication itself. These were; ‘engagement’ in general terms, with an emphasis on the participants’ engaging in and making sense of the context of social media, secondly, ‘connecting’ or ‘networking,’ and thirdly, ‘interacting’. All three align with an overarching constructionist approach, but each highlight certain features that other two perspectives neglected and provide important and interrelated insights into identity construction on LinkedIn. Twenty-five in-depth semi-structured interviews were conducted with those who responded to a request, on NZ SME groups on LinkedIn, to be participants. The interview transcripts analysed through thematic analysis. In the process of analysis, tensions, contradictions and paradoxes emerged as a dominant concern. Tensions, such as identity tensions, have long been identified a part of organisational experience (Trethewey & Ashcraft, 2004), and a growing body of literature posits that irrationality is a normal condition of organisational life, and is reflected in the tensions evident in the discourses around the construction of identity in organisations (C. A. Clarke, Brown, & Hailey, 2009; Larson & Gill, 2017; Tracy & Trethewey, 2005; Trethewey & Ashcraft, 2004).These tensions have increased as work increasingly moves to alternative or “less predictable settings of organizing”(Cheney & Ashcraft, 2007, p. 161). The participants’ discourses revealed evidence that LinkedIn was in fact being utilised as a necessary, and for many a normal, site for the construction of entrepreneurial professional identity, yet one fraught with tensions. The identified tensions were complex and interrelated and were interpreted through the analysis as occurring in different levels and dimensions. Tensions at the first level were: two tensions around engagement in the virtual context of identity construction, four tensions around networking and making connections, and finally, five identity construction tensions around interacting and relationship-building on LinkedIn. Further interpretation of these tensions indicated underlying and overlaying tensions, or meta tensions, woven through the participants’ discourses in two dimensions One dimension identifies the tensions specific to the contexts of LinkedIn, Aotearoa/ New Zealand, and entrepreneurial professionals. This dimension of analysis accords with the advice of Cheney and Ashcraft (2007) to pay “particular sensitivity to institutional and contextual variation” (p.161) when researching identity construction in unpredictable organisational settings. The second dimension of analysis identified meta-tensions or overlaying tensional themes around identity work in organisations, that have taken on a different emphasis and character when experienced in the LinkedIn context. These tensions in two dimensions are presented as an integrated framework of identity construction tensions. For each individual these tensions will intersect at different points, illustrating that identity resides not in the person themselves, but in the context, in the broadest sense, in which they engage. The study makes several contributions. Firstly, it identifies the tensions inherent in engaging in LinkedIn and constructing a digital identity there. Secondly, it provides evidence that LinkedIn has, in fact, become, or at least was in the process of becoming, an alternative organisational site, and thus a site for organisational identity construction. Thirdly, it presents in a multi-level and two-dimensional framework for analysis of identity construction in this context. In one dimension it suggests that identity construction on LinkedIn needs to be understood, in the context of personal work situation of the individual, of a local yet global site of communication, and in the context the unique features of a virtual social world. In another dimension, the identity construction can be understood as the tensions likely in an organisational setting. Lastly it suggests utilising the lenses of three different metaphors of communication to explore communication on LinkedIn, engagement, networking, and interaction, and to analyse identity construction on LinkedIn. The study concludes with a discussion of how an understanding of managing these tensions can be utilised in tertiary education courses and to inform small business owners about LinkedIn use

A Two-Level Identity Model To Support Interoperability of Identity Information in Electronic Health Record Systems.

The sharing and retrieval of health information for an electronic health record (EHR) across distributed systems involves a range of identified entities that are possible subjects of documentation (e.g., specimen, clinical analyser). Contemporary EHR specifications limit the types of entities that can be the subject of a record to health professionals and patients, thus limiting the use of two level models in healthcare information systems that contribute information to the EHR. The literature describes several information modelling approaches for EHRs, including so called “two level models”. These models differ in the amount of structure imposed on the information to be recorded, but they generally require the health documentation process for the EHR to focus exclusively on the patient as the subject of care and this definition is often a fixed one. In this thesis, the author introduces a new identity modelling approach to create a generalised reference model for sharing archetype-constrained identity information between diverse identity domains, models and services, while permitting reuse of published standard-based archetypes. The author evaluates its use for expressing the major types of existing demographic reference models in an extensible way, and show its application for standards-compliant two-level modelling alongside heterogeneous demographics models. This thesis demonstrates how the two-level modelling approach that is used for EHRs could be adapted and reapplied to provide a highly-flexible and expressive means for representing subjects of information in allied health settings that support the healthcare process, such as the laboratory domain. By relying on the two level modelling approach for representing identity, the proposed design facilitates cross-referencing and disambiguation of certain demographics standards and information models. The work also demonstrates how it can also be used to represent additional clinical identified entities such as specimen and order as subjects of clinical documentation

Knowledge workers and their relationships with organisations

The programme of research examines knowledge workers, their relationships with organisations, and perceptions of management practices through the development of a theoretical model and knowledge worker archetypes. Knowledge worker and non-knowledge worker archetypes were established through an analysis of the extant literature. After an exploratory study of knowledge workers in a small software development company the archetypes were refined to include occupational classification data and the findings from Study 1. The Knowledge Worker Characteristics Model (KWCM) was developed as a theoretical framework in order to analyse differences between the two archetypes within the IT sector. The KWCM comprises of the variables within the job characteristics model, creativity, goal orientation, identification and commitment. In Study 2, a global web based survey was conducted. There were insufficient non-knowledge worker responses and therefore a cluster analysis was conducted to interrogate the archetypes further. This demonstrated, unexpectedly, that that there were marked differences within the knowledge worker archetypes suggesting the need to granulate the archetype further. The theoretical framework and the archetypes were revised (as programmers and web developers) and the research study was refocused to examine occupational differences within knowledge work. Findings from Study 2 identified that there were significant differences between the archetypes in relation to the KWCM. 19 semi-structured interviews were conducted in Study 3 in order to deepen the analysis using qualitative data and to examine perceptions of people management practices. The findings from both studies demonstrate that there were significant differences between the two groups but also that job challenge, problem solving, intrinsic reward and team identification were of importance to both groups of knowledge workers. This thesis presents an examination of knowledge workers’ perceptions of work, organisations and people management practices in the granulation and differentiation of occupational archetypes

Using a Design-Based Research Study to Identify Principles for Training Instructors to Teach Online

Within the overall framework of design-based research, this paper reports on a study that focused on evaluating an online training course for online instructors. This intervention was designed as a possible solution to the problem facing many higher education institutions of how to provide quality, accessible training for mostly part-time instructors who are making the transition to teaching online. The research project explored whether the training course had any impact on the participants’ later teaching practice. The major outcome of this research study is the identification of design principles that can be used by other researchers and practitioners designing online instructor training