Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL v.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the service customers. In this paper, we align the steps of the service provisioning model with the ITIL v.3 processes. The alignment proposed should help organizations and IT teams to integrate their ICT layer, represented by the SoS, and their business layer, represented by ITIL v.3. One main advantage of this combined use of ITIL and a SoS is the full service orientation of the company.Comment: This document is the technical work of a conference paper submitted to the International Conference on Exploring Service Science 1.5 (IESS 2015

Making intelligent systems team players: Case studies and design issues. Volume 1: Human-computer interaction design

Initial results are reported from a multi-year, interdisciplinary effort to provide guidance and assistance for designers of intelligent systems and their user interfaces. The objective is to achieve more effective human-computer interaction (HCI) for systems with real time fault management capabilities. Intelligent fault management systems within the NASA were evaluated for insight into the design of systems with complex HCI. Preliminary results include: (1) a description of real time fault management in aerospace domains; (2) recommendations and examples for improving intelligent systems design and user interface design; (3) identification of issues requiring further research; and (4) recommendations for a development methodology integrating HCI design into intelligent system design

An Explanation Oriented Dialogue Approach and Its Application to Wicked Planning Problems

In this paper we consider an interactive and explanation based dialogue approach to complex and `wicked' planning problems. Wicked problems are essentially imprecisely formulated problems having no clearly defined goals and constraints. The dialogue approach is aimed at reducing the problem complexity during interaction with the human expert. The involved software agents are mostly optimization procedures. The approach contains the following steps: (1) Selection of a specific concern in a proposed solution; (2) Calculation of a stakeholder defined ideal plan; and (3) Comparing the actually generated plan and the prototype based on a similarity measure. The comparison of the actual and the ideal plan looks at aspects of interest for the stakeholder such as resource consumptions or structural properties of the plan. The proposed approach is generic and was applied and customized to three classes of wicked problems: release planning, investment planning, and urban planning. All three applications are described and illustrated in the paper

A methodical approach to performance measurement experiments : measure and measurement specification

This report describes a methodical approach to performance measurement experiments. This approach gives a blueprint for the whole trajectory from the notion of performance measures and how to define them via planning, instrumentation and execution of the experiments to interpretation of the results. The first stage of the approach, Measurement Initialisation, has been worked out completely. It is shown that a well-defined system description allows a procedural approach to defining performance measures and to identifying parameters that might affect it. For the second stage of the approach, Measurement Planning, concepts are defined that enable a clear experiment description or specification. It is highlighted what actually is being measured when executing an experiment. A brief example that illustrates the value of the method and a comparison with an existing method - that of Jain - complete this report

An audit model for safety-critical software

Atualmente o uso de software considerados complexos e críticos está crescendo em diversos setores da indústria como a aeronáutica com seus diversos sistemas embarcados em aeronaves e a médica com seus dispositivos médicos cada vez mais avançados. Devido a isso, a quantidade de standards dedicados a esse tipo de desenvolvimento está crescendo nos últimos anos e autoridades regulamentadoras estão reconhecendo a sua aplicabilidade e, em alguns casos, tornando como parte dos requisitos obrigatórios de certificação ou aprovação. O intuito de uma auditoria de software é verificar que o software desenvolvido está de acordo com a norma aplicável, no entanto os modelos existentes não permitem o auditor ter a flexibilidade de adequar o modelo de auditoria às suas necessidades. Como parte dessa pesquisa, diferentes modelos de desenvolvimento software foram considerados, bem como standards da área aeronáutica (RTCA DO-178C) e área médica (IEC 62304) foram estudados quanto as suas recomendações e requisitos para desenvolvimento de software safety-crítico. Como objetivo dessa dissertação, um modelo de auditoria de software foi proposto com as atividades que são necessárias para a condução de auditoria de software safety-crítico, permitindo ao auditor aplicar o modelo de acordo com as atividades que precisam ser auditadas, dando a flexibilidade necessária para o escopo da auditoria, bem como um conjunto de perguntas para a auditoria de software desenvolvido utilizando RTCA DO-178C e IEC 62304 foi sugerido e avaliado por especialistas de software para garantir a maturidade e eficiência das perguntas propostas. Além da avaliação das perguntas, também foi conduzido um estudo de caso, em uma empresa aeroespacial, com duas instanciações para avaliar a maturidade do modelo de auditoria de software proposto.Nowadays, the use of software considered complex and critical is growing in several industry sectors, such as aeronautics with its various systems embedded in aircraft and the medical one with its increasingly advanced medical devices. Because of this, the number of standards dedicated to this type of development is growing in recent years, and regulatory authorities are recognizing its applicability and, in some cases, making it part of the mandatory certification requirements or approval. The software audit intent is to verify that the software developed complies with the applicable standard. However, the existing audit models do not allow the auditor to tailor the audit model to its audit necessities. As part of this research, the various software development models were considered, and standards in the aeronautical (RTCA DO-178C) and medical (IEC/ISO 62304) areas were studied regarding their guidelines and requirements for safety-critical software development. This thesis aims to propose a software audit model with the activities necessary for conducting a safety-critical software audit, giving the auditor the necessary flexibility in the audit execution without the need to achieve specific predetermined milestones. Additionally, a set of questions for software auditing developed using RTCA DO-178C and IEC 62304 has been suggested and evaluated by software experts to ensure the maturity and efficiency of the proposed questions. In addition to evaluating the questions, a case study was also conducted in an aerospace company, with two instances to evaluate the proposed software audit model’s maturity.Não recebi financiament

Data DNA: The Next Generation of Statistical Metadata

Describes the components of a complete statistical metadata system and suggests ways to create and structure metadata for better access and understanding of data sets by diverse users

Understanding requirements dependency in requirements prioritization: a systematic literature review

Requirement prioritization (RP) is a crucial task in managing requirements as it determines the order of implementation and, thus, the delivery of a software system. Improper RP may cause software project failures due to over budget and schedule as well as a low-quality product. Several factors influence RP. One of which is requirements dependency. Handling inappropriate handling of requirements dependencies can lead to software development failures. If a requirement that serves as a prerequisite for other requirements is given low priority, it affects the overall project completion time. Despite its importance, little is known about requirements dependency in RP, particularly its impacts, types, and techniques. This study, therefore, aims to understand the phenomenon by analyzing the existing literature. It addresses three objectives, namely, to investigate the impacts of requirements dependency on RP, to identify different types of requirements dependency, and to discover the techniques used for requirements dependency problems in RP. To fulfill the objectives, this study adopts the Systematic Literature Review (SLR) method. Applying the SLR protocol, this study selected forty primary articles, which comprise 58% journal papers, 32% conference proceedings, and 10% book sections. The results of data synthesis indicate that requirements dependency has significant impacts on RP, and there are a number of requirements dependency types as well as techniques for addressing requirements dependency problems in RP. This research discovered various techniques employed, including the use of Graphs for RD visualization, Machine Learning for handling large-scale RP, decision making for multi-criteria handling, and optimization techniques utilizing evolutionary algorithms. The study also reveals that the existing techniques have encountered serious limitations in terms of scalability, time consumption, interdependencies of requirements, and limited types of requirement dependencies

CBR and MBR techniques: review for an application in the emergencies domain

The purpose of this document is to provide an in-depth analysis of current reasoning engine practice and the integration strategies of Case Based Reasoning and Model Based Reasoning that will be used in the design and development of the RIMSAT system. RIMSAT (Remote Intelligent Management Support and Training) is a European Commission funded project designed to: a.. Provide an innovative, 'intelligent', knowledge based solution aimed at improving the quality of critical decisions b.. Enhance the competencies and responsiveness of individuals and organisations involved in highly complex, safety critical incidents - irrespective of their location. In other words, RIMSAT aims to design and implement a decision support system that using Case Base Reasoning as well as Model Base Reasoning technology is applied in the management of emergency situations. This document is part of a deliverable for RIMSAT project, and although it has been done in close contact with the requirements of the project, it provides an overview wide enough for providing a state of the art in integration strategies between CBR and MBR technologies.Postprint (published version