Metamorphosing Indian Blockchain ecosystem

A blockchain is a decentralised database that is shared across computer network nodes. A blockchain acts as a database, storing information in a digital format. The study primarily aims to explore how in the future, block chain technology will alter several areas of the Indian economy. The current study aims to obtain a deeper understanding of blockchain technology's idea and implementation in India, as well as the technology's potential as a disruptive financial technological innovation. Secondary sources such as reports, journals, papers, and websites were used to compile all the data. Current and relevant information were utilised to help understand the research goals. All the information is rationally organised to fulfil the objectives. The current research focuses on recommendations for enhancing India's Blockchain ecosystem so that it may become one of the best in the world at utilising this new technology

SMU TEACHING BANK: CASE STUDY OF A MULTIYEAR DEVELOPMENT PROJECT UTILIZING STUDENT RESOURCES

A domain refers to a business sector such as banking, healthcare, insurance, manufacturing etc. For an IS student, it is imperative that the domain knowledge includes a comprehension and understanding of business processes, technology and data related to the chosen domain. For example, when learning the retail banking domain, an IS student must have an understanding of the transactions concerned with retail banking such as fund transfers and loan repayments. The student must also gain a strong foothold in transaction fulfilment processes, the various application services that are used, the data that is transferred, etc. Teaching domain knowledge is very difficult, especially when there is no way to put them into practice. One solution to this is through building simulations of the domain where students can perform transactions relevant to the domain. This paper describes a simulated digital bank, “SMU tBank”, its architecture, its usage in teaching students, and how it was built using student resources across undergraduate and postgraduate student projects. The paper provides insights on how to structure and deliver useful multi-year pedagogy and possibly other IT projects through effective utilization of only student resources, so that other schools may learn from our experience and further adopt and improve on this model

The Next Wave of CRM Innovation: Implications for Research, Teaching, and Practice

Globalization and customers’ ever-changing needs have created a hyper-competitive market. As a result, customer relationship management (CRM) has become a core topic of interest among both practitioners and academics. Further, over the years, with the advancements in the technology landscape, such as digital technologies, CRM has improved in myriad ways. This paper summarizes a panel discussion on CRM innovations held at the 2016 Pacific Asia Conference on Information Systems (PACIS 2016) in Chiyai, Taiwan. The panel discussed CRM fundamentals and how traditional CRM systems work in organizations. Then, the panel focused on the advancement in technology landscape such as big data, analytics, Internet of things, and artificial intelligence and how such technologies have transformed innovations in the CRM landscape. Finally, the panel highlighted the limitations in the current CRM curricula in the universities and how the curriculum today needs to reflect such advancements to enhance the union between the CRM curricula and the industry needs. Further, this paper provides future research ideas for academia and contributes to research interests on CRM in general