A survey of workforce scheduling and routing

In the context of workforce scheduling, there are many scenarios in which personnel must carry out tasks at different locations hence requiring some form of transportation. Examples of these type of scenarios include nurses visiting patients at home, technicians carrying out repairs at customers' locations, security guards performing rounds at different premises, etc. We refer to these scenarios as Workforce Scheduling and Routing Problems (WSRP) as they usually involve the scheduling of personnel combined with some form of routing in order to ensure that employees arrive on time to the locations where tasks need to be performed. This kind of problems have been tackled in the literature for a number of years. This paper presents a survey which attempts to identify the common attributes of WSRP scenarios and the solution methods applied when tackling these problems. Our longer term aim is to achieve an in-depth understanding of how to model and solve workforce scheduling and routing problems and this survey represents the first step in this quest

A survey of workforce scheduling and routing

In the context of workforce scheduling, there are many scenarios in which personnel must carry out tasks at different locations hence requiring some form of transportation. Examples of these type of scenarios include nurses visiting patients at home, technicians carrying out repairs at customers' locations, security guards performing rounds at different premises, etc. We refer to these scenarios as Workforce Scheduling and Routing Problems (WSRP) as they usually involve the scheduling of personnel combined with some form of routing in order to ensure that employees arrive on time to the locations where tasks need to be performed. This kind of problems have been tackled in the literature for a number of years. This paper presents a survey which attempts to identify the common attributes of WSRP scenarios and the solution methods applied when tackling these problems. Our longer term aim is to achieve an in-depth understanding of how to model and solve workforce scheduling and routing problems and this survey represents the first step in this quest

Resource constrained routing and scheduling: Review and research prospects

In the service industry, it is crucial to efficiently allocate scarce resources to perform tasks and meet particular service requirements. What considerably complicates matters is when these resources, for example skilled technicians, nurses, and home carers have to visit different customer locations. This paper provides a comprehensive survey on resource constrained routing and scheduling that unveils the problem characteristics with respect to resource qualifications, service requirements and problem objectives. It also identifies the most effective exact and heuristic algorithms for this class of problems. The paper closes with several research prospects

Workforce scheduling and routing problems: literature survey and computational study

In the context of workforce scheduling, there are many scenarios in which personnel must carry out tasks at different locations hence requiring some form of transportation. Examples of these type of scenarios include nurses visiting patients at home, technicians carrying out repairs at customers’ locations and security guards performing rounds at different premises, etc. We refer to these scenarios as workforce scheduling and routing problems (WSRP) as they usually involve the scheduling of personnel combined with some form of routing in order to ensure that employees arrive on time at the locations where tasks need to be performed. The first part of this paper presents a survey which attempts to identify the common features of WSRP scenarios and the solution methods applied when tackling these problems. The second part of the paper presents a study on the computational difficulty of solving these type of problems. For this, five data sets are gathered from the literature and some adaptations are made in order to incorporate the key features that our survey identifies as commonly arising in WSRP scenarios. The computational study provides an insight into the structure of the adapted test instances, an insight into the effect that problem features have when solving the instances using mathematical programming, and some benchmark computation times using the Gurobi solver running on a standard personal computer

A choice function hyper-heuristic framework for the allocation of maintenance tasks in Danish railways

This work has been partially funded by the DAASE project, EPSRC programme grant EP/J017515/1

Effective learning hyper-heuristics for the course timetabling problem

Course timetabling is an important and recurring administrative activity in most educational institutions. This article combines a general modeling methodology with effective learning hyper-heuristics to solve this problem. The proposed hyper-heuristics are based on an iterated local search procedure that autonomously combines a set of move operators. Two types of learning for operator selection are contrasted: a static (offline) approach, with a clear distinction between training and execution phases; and a dynamic approach that learns on the fly. The resulting algorithms are tested over the set of real-world instances collected by the first and second International Timetabling competitions. The dynamic scheme statistically outperforms the static counterpart, and produces competitive results when compared to the state-of-the-art, even producing a new best-known solution. Importantly, our study illustrates that algorithms with increased autonomy and generality can outperform human designed problem-specific algorithms

Heuristiken im Service Operations Management

This doctoral thesis deals with the application of operation research methods in practice. With two cooperation companies from the service sector (retailing and healthcare), three practice-relevant decision problems are jointly elicited and defined. Subsequently, the planning problems are transferred into mathematical problems and solved with the help of optimal and/or heuristic methods. The status quo of the companies could be significantly improved for all the problems dealt with.Diese Doktorarbeit beschäftigt sich mit der Anwendung von Operation Research Methoden in der Praxis. Mit zwei Kooperationsunternehmen aus dem Dienstleistungssektor (Einzelhandel und Gesundheitswesen) werden drei praxisrelevante Planungsprobleme gemeinsam eruiert und definiert. In weiterer Folge werden die Entscheidungsmodelle in mathematische Probleme transferiert und mit Hilfe von optimalen und/oder heuristischen Verfahren gelöst. Bei allen behandelten Problemstellungen konnte der bei den Unternehmen angetroffene Status Quo signifikant verbessert werden

Computation Offloading and Scheduling in Edge-Fog Cloud Computing

Resource allocation and task scheduling in the Cloud environment faces many challenges, such as time delay, energy consumption, and security. Also, executing computation tasks of mobile applications on mobile devices (MDs) requires a lot of resources, so they can offload to the Cloud. But Cloud is far from MDs and has challenges as high delay and power consumption. Edge computing with processing near the Internet of Things (IoT) devices have been able to reduce the delay to some extent, but the problem is distancing itself from the Cloud. The fog computing (FC), with the placement of sensors and Cloud, increase the speed and reduce the energy consumption. Thus, FC is suitable for IoT applications. In this article, we review the resource allocation and task scheduling methods in Cloud, Edge and Fog environments, such as traditional, heuristic, and meta-heuristics. We also categorize the researches related to task offloading in Mobile Cloud Computing (MCC), Mobile Edge Computing (MEC), and Mobile Fog Computing (MFC). Our categorization criteria include the issue, proposed strategy, objectives, framework, and test environment.