A new methodology to evaluate Human Workload State Inference

Electronics and automation are increasingly part of our daily lives, and led to the introduction of systems and intelligent machines to which the human work is delegated and that collaborate and support the user in the conduct of mancritical operations. The University of Modena and Reggio Emilia is partner of the european project “Designing Dynamic Distributed Cooperative Human-Machine Systems” (D3CoS, www.d3cos.eu), that aim is the definition of affordable methods, techniques and tools which go beyond assistance systems and consequently address the specification, development and evaluation of cooperative systems from a multi-agent perspective where human and machine agents are in charge of common tasks, assigned to the system as a whole. The key on which to base the cooperation between the machine and the human is the amount of workload of the human operator. So we were involved into investigate aspects of the functional state of human operators interacting with the demonstrator in the unmanned aerial vehicle (UAV) and maritime domains. We analyzed and correlated objective psycho-physiological measures: eye blinks, respiration rate and amplitude, electro dermal activity, heart rate variability, blood pressure; with subjective self-assessed measure evaluated with two questionnaires: NASA-TLX and Rating Scale Mental Effort (RSME); with the aim to realize a mathematical regression model for classifying the mental operators workload. Keywords— Workload, psycho-physiological measures, statistical analysis, cooperative systems

Multi-level Memory for Task Oriented Dialogs

Recent end-to-end task oriented dialog systems use memory architectures to incorporate external knowledge in their dialogs. Current work makes simplifying assumptions about the structure of the knowledge base, such as the use of triples to represent knowledge, and combines dialog utterances (context) as well as knowledge base (KB) results as part of the same memory. This causes an explosion in the memory size, and makes the reasoning over memory harder. In addition, such a memory design forces hierarchical properties of the data to be fit into a triple structure of memory. This requires the memory reader to infer relationships across otherwise connected attributes. In this paper we relax the strong assumptions made by existing architectures and separate memories used for modeling dialog context and KB results. Instead of using triples to store KB results, we introduce a novel multi-level memory architecture consisting of cells for each query and their corresponding results. The multi-level memory first addresses queries, followed by results and finally each key-value pair within a result. We conduct detailed experiments on three publicly available task oriented dialog data sets and we find that our method conclusively outperforms current state-of-the-art models. We report a 15-25% increase in both entity F1 and BLEU scores.Comment: Accepted as full paper at NAACL 201

Skill Rating by Bayesian Inference

Systems Engineering often involves computer modelling the behaviour of proposed systems and their components. Where a component is human, fallibility must be modelled by a stochastic agent. The identification of a model of decision-making over quantifiable options is investigated using the game-domain of Chess. Bayesian methods are used to infer the distribution of players’ skill levels from the moves they play rather than from their competitive results. The approach is used on large sets of games by players across a broad FIDE Elo range, and is in principle applicable to any scenario where high-value decisions are being made under pressure

An End-to-End Conversational Style Matching Agent

We present an end-to-end voice-based conversational agent that is able to engage in naturalistic multi-turn dialogue and align with the interlocutor's conversational style. The system uses a series of deep neural network components for speech recognition, dialogue generation, prosodic analysis and speech synthesis to generate language and prosodic expression with qualities that match those of the user. We conducted a user study (N=30) in which participants talked with the agent for 15 to 20 minutes, resulting in over 8 hours of natural interaction data. Users with high consideration conversational styles reported the agent to be more trustworthy when it matched their conversational style. Whereas, users with high involvement conversational styles were indifferent. Finally, we provide design guidelines for multi-turn dialogue interactions using conversational style adaptation

Reputation Agent: Prompting Fair Reviews in Gig Markets

Our study presents a new tool, Reputation Agent, to promote fairer reviews from requesters (employers or customers) on gig markets. Unfair reviews, created when requesters consider factors outside of a worker's control, are known to plague gig workers and can result in lost job opportunities and even termination from the marketplace. Our tool leverages machine learning to implement an intelligent interface that: (1) uses deep learning to automatically detect when an individual has included unfair factors into her review (factors outside the worker's control per the policies of the market); and (2) prompts the individual to reconsider her review if she has incorporated unfair factors. To study the effectiveness of Reputation Agent, we conducted a controlled experiment over different gig markets. Our experiment illustrates that across markets, Reputation Agent, in contrast with traditional approaches, motivates requesters to review gig workers' performance more fairly. We discuss how tools that bring more transparency to employers about the policies of a gig market can help build empathy thus resulting in reasoned discussions around potential injustices towards workers generated by these interfaces. Our vision is that with tools that promote truth and transparency we can bring fairer treatment to gig workers.Comment: 12 pages, 5 figures, The Web Conference 2020, ACM WWW 202