24,502 research outputs found

    Leadership and Changing Paradigm in Banking

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    Cross-border M&A: a study of two Chinese cases

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    JEL classification: F23, Chinese enterprises, G34, Cross-borderSince the 90's of the 20th century, driven by external factors such as the global industrial upgrading, restructuring and the tides of integration, the size and number of global M&A has been a rising trend, the volume of transactions reaching new heights. During this period, Chinese enterprises have become one part of the world economic market. Furthermore, under the influence of the last financial storm, lots of international companies skin into the financial crisis. This is a good opportunity for Chinese enterprises to executive Cross-border M&A to expand their international position and their competitive strength. However Chinese enterprises just are the beginners on the Cross-border M&A, they have limit experience on Cross-border M&A. Cultural integration and corporate governance structure are the weakness of Chinese enterprises. It leads to the low success rate of Cross-border M&A of Chinese enterprises. This dissertation will study two cases in order to help the Chinese enterprises find out how to do cultural integrating work and adjust the corporate governance structure after Cross-border M&A.Os anos 90 do século passado, factores diversos que se prendem com a globalização como sejam o desenvolvimento industrial, as reestruturações e integrações empresarias levaram a que o número de fusões e aquisições (mergers and aquisições – M&A) globais atingisse novos altos nunca dantes vistos. Foi também durante este período que as organizações chinesas iniciaram a sua senda como actor de economia global. Todavia com o surgimento da recente crise financeira, muitas empresas de grande porte passaram a estar financeiramente muito fragilizadas. E, esta situação de instabilidade corrente é uma grande oportunidade para as organizações chinesas avançarem para M&A para além das suas fronteiras, tendo como fito principal fortalecer a sua competitividade no mercado internacional. Pode dizer-se que até o presente momento, as empresas chinesas são pouco experientes no que se trata de M&A internacionais. As principais fraquezas das organizações chinesas são a integração cultural e a governabilidade empresarial. Estes são, efectivamente, os principais factores que têm levado ao insucesso esses empreendimentos transnacionais. A presente dissertação tem como principal objectivo reflectir para ajudar as empresas chinesas a obter sucesso nos projectos de M&A transnacionais através da análise de dois casos e, estabelecer os passos que as empresas devem tomar tanto na vertente da integração cultural como na de corporate governance para uma efectiva fusão ou aquisição internacional

    How does organisational culture influence employee retention within a landscaping business?

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    This research project set out to answer the question; how does organisational culture influence employee retention within a landscaping business? The purpose of this research project is to understand better the importance of culture and the part that it plays in retaining employees within a landscaping organisation. A qualitative method of five semi-structured interviews was used to gather data for this current research. Four themes identified from literature; Induction Programs and Training, Organisational Culture, Organisational Commitment, and Rewards and Recognition posed as the foundation for the research project. Key results found that a positive induction and effective training improves culture which has a positive influence on retention. It was found that clear communication of organisational vision, pay opportunities and events, positively influences culture, which improves retention. It was concluded that culture plays a significant role not only in retaining employees within a landscaping business but also attracting them. This research project recommends the modification of the current induction program to develop a clear training and advancement opportunity plan, to clearly communicate the vision and values of GGL, to develop a rewards system for employees based on work done and skill development, and to establish a social event plan. This research project provides the foundation for future research in this field specifying on landscapers within the organisation. This research will lead to an understanding of the factors affecting the turnover rate of MasterHouse through secondary research, then researchers will collect data through quantitative research, and develop a strategic plan for MasterHouse to reduce employee turnover. The researcher will use questionnaires to investigate the HR strategies of MasterHouse and employees’ views on MasterHouse current HR process and policies. This research will involve five factors that affect employee turnover rate: Long-term relationships, benchmark, work-life balance, talent management, rewards and motivation. The researcher then connected and compared survey results with information in the literature and developed a practical plan for MasterHouse to reduce employee turnover rate

    Identifying customer satisfaction at New Lives Animal Rescue Opshop

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    New lives animal rescue is a registered charity which is rescuing and rehoming almost all kinds of animals. They collect donated goods from people and sell those items at second hand price through the Opshop. All money obtained by the Opshop goes to the shelter home. They have two Opshops, located at Hamilton and Cambridge. The research work was held at New Lives Animal Rescue Opshop, Grey Street, Hamilton. The research topic was to identify customer satisfaction at the Opshop, as well as, how to maintain customer satisfaction in the future. Competitors for this Opshop include the Salvation Army and New Zealand Red Cross. The quantitative method research methodology was used is choosing the survey method to identify customer satisfaction. The customer survey was held at the Opshop. Thirty customers participated in this survey. Every customer was given 10 minutes to complete the survey. The limitations of the research work were time and money. There were 23% male and 77% female customers participating in the customer survey. Almost 50% of the customers were more than 50 years old. Almost 80% of customers were satisfied with this Opshop. The customers have natural views about the quality of products. Regarding customer loyalty, almost 40% claimed that this was their first purchase. The other 60% people are very loyal to the shop. I found that most of the customers were very likely to recommend this shop to their friends and family members. Almost 77% of customers were fully satisfied with the store location. The customers however were not very satisfied with the price of the products available in the Opshop. The research has concluded with recommendations to be made for further customer satisfaction at New Lives Animal Rescue Opshop

    The emerging role of inventory management in small restaurants: Developing an effective inventory management system for a small pizza shop

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    The inventory management system is foremost in each association; particularly such associations who supply goods in advance for trade to consumers. This study project is determined on the place of work of the researcher, “Poppas Pizza.” The study is limited to learning the inventory management system of “Poppas Pizza”, classifying the limitations of the inventory system of the shop, and recommending solutions to progress the inventory management system of the shop. The entire research is dependent on the qualitative technique involving the personal observations of the researcher and, furthermore, with carrying out discussions with the shop director to identify information about these weaknesses. The study found weaknesses of the shop through learning the present inventory management system of the shop, and suggestions has been completed to progress the technique. The suggestions were completed through the previous studies and from the interviews

    Studying and improving internal controls at HPC

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    Hamilton Pistol Club (HPC) is a club that focuses on shooting sports. The club comprises 13 committee members and around 350 non-committee members. The club committee is responsible for running the club, while the other members sometimes partake in the upkeep of the club by volunteering to do so. Auditors have for several years in a row pointed out the club’s weakness in internal controls, especially those related to cash handling. This study will therefore identify and suggest the implementation and improvement of the necessary controls. This is essential to the club, as it wants to grow and most importantly to avoid being defrauded or to mismanage funds. To study the controls, the committee was interviewed and members surveyed. The study has shown that the club needs to have a better method of recording its assets and a more modern way to do its accounting. The audit process is also responsible for the audit opinion received and it would help to have staff that are more skilled

    Chinese tourists in New Zealand

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    ABC, a New Zealand travel company, has achieved excellent results under the steady and healthy growth trend of the New Zealand tourism industry. The primary customers of ABC are Chinese outbound tourists. For various reasons, the development of ABC has almost stagnated in the last two years. This research aims to analyse the NZ Chinese tourists market and to create a segmental profile for ABC. Using samples of Chinese outbound tourists who are traveling in New Zealand, this study adopted a mixed methods approach which included a questionnaire and interviews. The tentative results suggested three key motivations: sightseeing and relaxation; visiting friends or relatives; and, show off to others. This research will lead to an understanding of the factors affecting the turnover rate of MasterHouse through secondary research, then researchers will collect data through quantitative research, and develop a strategic plan for MasterHouse to reduce employee turnover. The researcher will use questionnaires to investigate the HR strategies of MasterHouse and employees’ views on MasterHouse current HR process and policies. This research will involve five factors that affect employee turnover rate: Long-term relationships, benchmark, work-life balance, talent management, rewards and motivation. The researcher then connected and compared survey results with information in the literature and developed a practical plan for MasterHouse to reduce employee turnover rate

    Location analysis to suggest new warehouse for Best Furniture shop

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    Best Furniture operates as a retail furniture outlet in Hamilton, established in 2015, selling furniture manufactured in China and distributed to New Zealand through a network operated from Australia. While the business has tremendous opportunities to grow and outlast its competition, it does not have enough retail space to store its inventory to effectively service all the customer requests it receives. This research aims at identifying and recommending a location to situate a new warehouse for the business such that its operational capacities can be fully utilized. Qualitative research in the form of interview of business manager, and observation, were used to identify a new location and also to provide guidelines on warehouse management. Based on the research conducted, it is recommended that the business operates it new warehouse from a location proximal to Auckland port. It is also recommended that the business creates and implements a warehouse management process and policy document and utilizes available warehouse management software for efficient management of inventory and to streamline the supply chain after the centre is established

    Understanding and listening to customers in order to retain them: An analyses of customer satisfaction in SMEs in New Zealand

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    This study is about the importance of customer retention in small and medium enterprises in New Zealand, investigating the value of customer retention and customer loyalty. The aim of this research is to find a usable strategy in order to attain customer retention in a SME. It studies the various reasons customers prefer certain businesses for their products and services. This research will assist SMEs in profit planning and customer retention strategies. The method used is a mixed methodology using primary and secondary data, where the primary data was collected by conducting short interviews of both customers and SMEs and the secondary research is based on references sourced from various authors and credible articles. The research found that both customers and SMEs believe that location and customer service are the two important factors that help in generating a successful business. Customer retention helps in securing long term stability and profitability amongst the customers and the SME
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