The new Nowhere Land? : a research and practice agenda for the “Always on Culture"

Purpose: Rapid developments in the field of information communication technology (ICT) mean that e-working has become increasingly common and prolonged – the “always-onculture” potential to enhance work-life balance via increased flexibility in terms of time and location, as well as posing the risk of being ‘always on’ has been identified with potentially serious implications for the health and performance of employees. We identify a research agenda and review current organizational practice. Approach: We discuss current technological developments as well as prevalent research frameworks and terminology in the domain of work-life balance and beyond to evaluate their fitness for purpose. We also report findings from a survey of 374 employees working within UK businesses about current organisational practice. Findings: Over half of the organisations sampled do not have clear guidance regarding worklife balance and supporting employees with regards to ICT enabled working. Key challenges are the sheer volume of email traffic, lack of training and infrastructure and an absence of appropriate support. Practical implications: Organisations need to develop clear policies regarding the psychosocial aspects of technology use and provide evidence-based guidance to managers and employees. Social implications: Managers and individuals require support to engage with technology in a healthy and sustainable way

The Impact of Crowdsourcing on Organisational Practices:The Case of Crowdmapping

In this paper, we investigate the possible impact of crowdsourcing on organisational practices. We answer the research question of whether and to what extent the practices of crowdmapping impact humanitarian organisations. To answer this question, we examine a crowdmapping initiative during a natural disaster. The data collection is based on forty interviews with different actors including crowdmappers, humanitarian organisations, government specialists and technology providers. Concepts from structuration theory are applied to conceptualise and make sense of the data. The findings reveal the process of change that took place in the practices of a humanitarian organisation. They also show that these changes recursively impacted the practices of crowdmapping. We then argue that there is a duality of change between the micro-practices of crowdmapping and the macro-practices of a humanitarian organisation. The implications of the study on research and practice are then discussed

Mobile Banking as Enabling and Constraining Financial Inclusion in Pakistan- A Theoretical Perspective

This paper provides a theoretical framework for exploring the role of new technologies for ‘banking’ the poor via mobile banking (m-banking) for financial inclusion in developing countries. It extends the literature beyond previous studies that examined m-banking through a technological or economic lens from the provider’s perspective, or from a collective national or regional level focussing on the individual user’s perspective. Thus the aim of the paper is to bridge the theoretical and methodological gap by justifying the application of Orlikowski’s Duality of Technology, as a socio-technical lens to evaluate how the social construction of m-banking enables and constrains poor women to access government-to person (G2P) payments, or digital social cash in Pakistan- a country that has been previously under researched. By shifting the level of analysis to the organisational level, the structuration framework helps us investigate the social and economic impact of m-banking in the restructuring of poor households for financial inclusion in Pakistan, and the effect of external and internal institutional forces in the redesign of emerging new technologies and financial practices. Furthermore, the paper debates why the socio-materiality of technology fails to provide a conceptual framework for this research. To conclude the paper highlights how the Duality of Technology contributes to new knowledge through a socio-technical perspective that underpins the philosophical orientation of the research to study the complex relationship between m-banking, households structures and social actors that provide an interpretive frame within the case study of the Benazir Income Support Programme in Pakistan

Transitions across work-life boundaries in a connected world: the case of social entrepreneurs

Information and communication technologies (ICTs), including mobile technologies, have significant implications for the management of work-life balance (WLB) (e.g. Perrons, 2003) and thus for sustainable work practices within organizations and society at large. Boundary theory (Clark, 2000) argues that individuals maintain boundaries between role identities (e.g. parent, worker) within different social domains (e.g. family, work), and that they regularly have to transition between these domains. WLB may reflect the effectiveness of this transitioning. ICTs have significant implications for the management of these boundaries, particularly as they open up new areas for interaction through mobility and through the potential provision of a variety of easily available connections. In this paper, we report on the findings of 15 social entrepreneurs’ video and interview data. In particular, we explore and advance understanding of the individual experience of switching between roles and domains in relation to ICT use and connectivity

Learning architectures and negotiation of meaning in European trade unions

As networked learning becomes familiar at all levels and in all sectors of education, cross-fertilisation of innovative methods can usefully inform the lifelong learning agenda. Development of the pedagogical architectures and social processes, which afford learning, is a major challenge for educators as they strive to address the varied needs of a wide range of learners. One area in which this challenge is taken very seriously is that of trade unions, where recent large-scale projects have aimed to address many of these issues at a European level. This paper describes one such project, which targeted not only online courses, but also the wider political potential of virtual communities of practice. By analysing findings in relation to Wengers learning architecture, the paper investigates further the relationships between communities of practice and communities of learners in the trade union context. The findings suggest that a focus on these relationships rather than on the technologies that support them should inform future developments

Smart Specialisation Strategies for Supporting Europe 2020 Vision. Looking at the American Experience: the Case of the Boston Area

These reflections aim to highlight the crucial challenge that European Regions are called to face applying the ‘Research and Innovation Strategies for Smart Specialization’ policy for pursuing the virtuous implementation of EU Cohesion Policy and ‘Europe 2020’ Agenda. The original cultural style of the ‘US Smart Specialization model’, supported by the ‘cluster theory’ and the ‘innovation paradigm’, represents a significant lesson in Boston area

Managing reverse exchanges in service supply chains

PurposeThis study aims to address the management of reverse flows in the context of service supply chains. The study builds on the characteristics of services production reported in literature to: identify diverse types of reverse flows in services supply chains; discuss key issues associated to the management of reverse service flows; and suggest directions for research for developing the knowledge for management of reverse flows in service contexts. Design/Methodology/ApproachThis study first provides an overview of the theoretical background which supports the identification and the characterization of the flows, and the reverse flows, involved in service production. A short summary of each paper accepted in this special issue is also provided to give readers an overview of the various issues around reverse exchanges in service supply chains that authors have attempted to address. FindingsIn this study we identify distinct types of reverse flows in services production building on the analysis of the characteristics of service production and delivery reported in the literature. Our discussion highlights the fact that service supply chains can be quite diverse in the type of exchanges of inputs and outputs that take place between customers and providers, showing that often there can be substantial flows of items to return. In particular, and differently from manufacturing contexts, we highlight that in service supply chains providers might need to handle bi-directional reverse flows. Research limitations/implicationsThe lack of research on reverse service supply chains is to a great extent a consequence of dominant paradigms which often identify the absence of physical product flows as a key distinguishing feature of service supply chains, and therefore lead to the misbelief that in services there is nothing to return. This special issue therefore aims to clarify this misunderstanding through the limited selection of eight papers that address various issues around reverse exchanges in service supply chains.Originality/valueWhile theoretical and empirical research in supply chain is abundant, management of reverse exchanges in service supply chain is sparse. In this special issue we aim to provide a first contribution to understand how the characteristics of service production raise new issues for the management of reverse flows in service supply chains, and to foster the development of adequate management strategies

The internet and public bureaucracies: towards balancing competing values

Innovation in public administration is one of the central aspects of public sector reforms. Given the procedural nature of government tasks, the adoption of the Internet and related information and communication technologies (ICT) has become critical for government organisations. The aim of this paper is to discuss the implications of the diffusion Internet led innovations in the public sector on balancing public values. Rather than diminishing their benefits, we aim at highlighting challenges and dilemmas that can emerge from ICT implementation in the public sector. The paper starts by reviewing the main trends of e-government research and show a dominant view towards managerial and private sector values embedded in the literature. To propose an alternative approach, we then draw on an empirical example from Mexico, that of the Federal Transparency and Access to Government Information Law. Using Mexico’s available statistics and secondary data, the case explores how a quicker ICT-mediated interaction between citizens and government can result in social and political dilemmas. We propose to bring into play the public value paradigm to highlight these issues. Conclusions follow

Connectivity as a Two-Edged Sword: Mirroring the Multifaceted Field of Constant Connectivity

Constant connectivity is a phenomenon brought about by our interconnected world. However, it is not just a multidisciplinary field investigated by researchers from the IS field, organization studies, management studies and psy-chology, but also an actual challenge which knowledge workers face every day. This literature review provides a thematic but also methodological overview of this still young research field on three levels: (1) the paradigm funnel, (2) units of analysis (individual, organizational, societal) and (3) four different thematic streams in the literature. On the basis of the lacks discovered in the paradigm funnel, omitting society as unit of analysis, and thematic gaps in the existing literature, an avenue for future research is developed. Furthermore, as constant connectivity and, virtual communication, respectively became a success factor for companies, I reveal important managerial implications for practitioners derived from my thematic analysis