Can fuzzy Multi-Criteria Decision Making improve Strategic planning by balanced scorecard?

Strategic management is momentous for organizational success and competitive advantage in an increasingly turbulent business environment. Balanced scorecard (BSC) is a framework for evaluating strategic management performance which translates strategy into action via various sets of performance measurement indicators. The main objective of this research is to develop a new fuzzy group Multi-Criteria Decision Making (MCDM) model for strategic plans selection process in the BSC. For this to happen, the current study has implemented linguistic extension of MCDM model for robust selection of strategic plans. The new linguistic reasoning for group decision making is able to aggregate subjective evaluation of the decision makers and hence create an opportunity to perform more robust strategic plans, despite of the vagueness and uncertainty of strategic plans selection process. A numerical example demonstrates possibilities for the improvement of BSC through applying the proposed model

Employing dynamic fuzzy membership functions to assess environmental performance in the supplier selection process

The proposed system illustrates that logic fuzzy can be used to aid management in assessing a supplier's environmental performance in the supplier selection process. A user-centred hierarchical system employing scalable fuzzy membership functions implement human priorities in the supplier selection process, with particular focus on a supplier's environmental performance. Traditionally, when evaluating supplier performance, companies have considered criteria such as price, quality, flexibility, etc. These criteria are of varying importance to individual companies pertaining to their own specific objectives. However, with environmental pressures increasing, many companies have begun to give more attention to environmental issues and, in particular, to their suppliers’ environmental performance. The framework presented here was developed to introduce efficiently environmental criteria into the existing supplier selection process and to reflect on its relevant importance to individual companies. The system presented attempts to simulate the human preference given to particular supplier selection criteria with particular focus on environmental issues when considering supplier selection. The system considers environmental data from multiple aspects of a suppliers business, and based on the relevant impact this will have on a Buying Organization, a decision is reached on the suitability of the supplier. This enables a particular supplier's strengths and weaknesses to be considered as well as considering their significance and relevance to the Buying OrganizationPeer reviewe

Evaluation of e-learning web sites using fuzzy axiomatic design based approach

High quality web site has been generally recognized as a critical enabler to conduct online business. Numerous studies exist in the literature to measure the business performance in relation to web site quality. In this paper, an axiomatic design based approach for fuzzy group decision making is adopted to evaluate the quality of e-learning web sites. Another multi-criteria decision making technique, namely fuzzy TOPSIS, is applied in order to validate the outcome. The methodology proposed in this paper has the advantage of incorporating requirements and enabling reductions in the problem size, as compared to fuzzy TOPSIS. A case study focusing on Turkish e-learning websites is presented, and based on the empirical findings, managerial implications and recommendations for future research are offered

Modelling and optimizing multiple attribute decisions by using fuzzy sets

The purpose of this paper is to present a coherent perspective of modeling and optimizing multiple attribute decisions by using fuzzy sets. In management practice we face most of the time the situation in which a problem have several possible solutions and each solution can be analyzed using multiple criteria models. In the same time, in real life decision making process there is a given level of uncertainty which makes difficult a clear cut analytical analysis. The object of this article is to build a model approach for making multiple criteria decision using fuzzy sets of objects. Elaborating multiple attribute decisions involves performing an assessment and selecting from a given and finite set of possible alternative courses of action in the presence of a given and finite, and usually conflicting set of attributes and criteria.decision making, fuzzy sets, modeling, multiple criteria optimization.

Partner selection in agile supply chains: A fuzzy intelligent approach

Partner selection is a fundamental issue in supply chain management as it contributes significantly to overall supply chain performance. However, such decision-making is problematic due to the need to consider both tangible and intangible factors, which cause vagueness, ambiguity and complexity. This paper proposes a new fuzzy intelligent approach for partner selection in agile supply chains by using fuzzy set theory in combination with radial basis function artificial neural network. Using these two approaches in combination enables the model to classify potential partners in the qualification phase of partner selection efficiently and effectively using very large amounts of both qualitative and quantitative data. The paper includes a worked empirical application of the model with data from 84 representative companies within the Chinese electrical components and equipment industry, to demonstrate its suitability for helping organisational decision-makers in partner selection

Optimization of the supplier selection process in prefabrication using BIM

Prefabrication offers substantial benefits including reduction in construction waste, material waste, energy use, labor demands, and delivery time, and an improvement in project constructability and cost certainty. As the material cost accounts for nearly 70% of the total cost of the prefabrication project, to select a suitable material supplier plays an important role in such a project. The purpose of this study is to present a method for supporting supplier selection of a prefabrication project. The proposed method consists of three parts. First, a list of assessment criteria was established to evaluate the suitability of supplier alternatives. Second, Building Information Modelling (BIM) was adopted to provide sufficient information about the project requirements and suppliers’ profiles, which facilitates the storage and sharing of information. Finally, the Analytic Hierarchy Process (AHP) was used to rank the importance of the assessment criteria and obtain the score of supplier alternatives. The suppliers were ranked based on the total scores. To illustrate how to use the proposed method, it was applied to a real prefabrication project. The proposed method facilitates the supplier selection process by providing sufficient information in an effective way and by improving the understanding of the project requirements

A multi-attribute decision making procedure using fuzzy numbers and hybrid aggregators

The classical Analytical Hierarchy Process (AHP) has two limitations. Firstly, it disregards the aspect of uncertainty that usually embedded in the data or information expressed by human. Secondly, it ignores the aspect of interdependencies among attributes during aggregation. The application of fuzzy numbers aids in confronting the former issue whereas, the usage of Choquet Integral operator helps in dealing with the later issue. However, the application of fuzzy numbers into multi-attribute decision making (MADM) demands some additional steps and inputs from decision maker(s). Similarly, identification of monotone measure weights prior to employing Choquet Integral requires huge number of computational steps and amount of inputs from decision makers, especially with the increasing number of attributes. Therefore, this research proposed a MADM procedure which able to reduce the number of computational steps and amount of information required from the decision makers when dealing with these two aspects simultaneously. To attain primary goal of this research, five phases were executed. First, the concept of fuzzy set theory and its application in AHP were investigated. Second, an analysis on the aggregation operators was conducted. Third, the investigation was narrowed on Choquet Integral and its associate monotone measure. Subsequently, the proposed procedure was developed with the convergence of five major components namely Factor Analysis, Fuzzy-Linguistic Estimator, Choquet Integral, Mikhailov‘s Fuzzy AHP, and Simple Weighted Average. Finally, the feasibility of the proposed procedure was verified by solving a real MADM problem where the image of three stores located in Sabak Bernam, Selangor, Malaysia was analysed from the homemakers‘ perspective. This research has a potential in motivating more decision makers to simultaneously include uncertainties in human‘s data and interdependencies among attributes when solving any MADM problems