SEPA: Senior Electronic Personal Assistant

[EN] The objective of this thesis was to explore how modern technologies fail in being adopted by older people; the issues that come with older age, and how current technology is proving unable to solve or ease the problems faced by elderly people. Drawing conclusions from this analysis, accessible and adequate design choices for the elderly were studied in order to build a prototype. Based on the study, choices were made trying to balance different factors such as the scope of the project, available parts and time constraints. The last step was to analyze on goal completion and any improvements for better achieving this thesis goals. Also, interesting features that were not included due to constraints were listed.[ES] Investigación, desarrollo y prototipado de una solución hardware con el propósito de facilitar la rutina diaria de las personas mayores y ofrecer asistencia en el seguimiento de algunos tratamientos.García Blanes, D. (2019). SEPA: Senior Electronic Personal Assistant. http://hdl.handle.net/10251/137366TFG

UsaGame – A new methodology to support user- centered design of touchscreen game applications

Dissertação para Obtenção do Grau de Mestre em Engenharia e Gestão IndustrialTouchscreen mobile devices growth resulted in an explosion of the mobile applications. Focusing on touch mobile game applications this study aims to fulfill a research gap, creating appropriate usability guidelines for these applications. Concerns about usability, touch technologies, mobile devices and game testing, provided the background needs for this study. Initial game application tests allowed for the creation and implementation of such proposed usability guidelines into a support checklist (UsaGame), designed to help applications developers. An evaluation test was performed with 20 users in order to assess the validity of the proposed guidelines. Results from the test of the two builds from the same game application allowed comparisons that led to the assessment of the importance of some of the guidelines implemented into the application. Results suggested a usability improvement on the game application implemented with the guidelines. Furthermore results allowed commenting on all proposed usability guidelines

Set of usability heuristics for quality assessment of mobile applications on smartphones

The innovations proposed by the cell phone market have grown steadily in recent years, along with the increasing complexity of the hardware, operating systems, and applications available in this market. These changes bring new challenges related to usability that need to be considered during the development process of these applications since the new forms of user-application interactions increasingly require adapting the behavior of smartphone users. In this situation, usability is an important issue that depends on factors such as the Users, their characteristics and abilities, the Task which the users intend to achieve and also the application usage Context. This work presents a systematic literature review with the objective of identifying the heuristics and usability metrics used in the literature and/or industry. Based on the review results, this work presents another contribution with a proposal of a set of usability heuristics focused in mobile applications on smartphones, considering the User, Task and Context as usability factors and Cognitive Load as an important attribute of usability. The components of this set are detailed in a model intended to be used in empirical validations allowing to dynamically incorporate improvements to the proposal

Mobile Application Usability Evaluation : A Study Based on Demography

Peer reviewedPublisher PD

Modeling and analysis of hospital facility layout problem

The optimal solution to any facility layout problem is an important aspect and a major concem as it involves significant material handling and transportation cost. The objective is to arrange the departments within the predefined facility boundaries in the way that the interaction between the functions is efficient and the overall movement cost is minimized. While facility layout problems have traditionally focused on manufacturing facilities, there has been little work on analyzing layouts for hospitals. The thesis focuses on hospital facility layout problems (HLP) to (i) minimize the movements of patients and (ii) minimize the movements of accompanying resources such as doctors, nurses, equipment and paramedical staff. The thesis consists of two sections. In the first section, a model for the multi-floor layout problem is presented based on the minimization of movement cost. The model has travel frequency or number of trips, trip difficulty rating, baseline travel cost and distance as parameters for determining the movement cost. In the second section, some additional parameters and constraints are imposed on the model and it is simulated using Microsoft Excel. Simulations are also run to study the effect of different proposed strategies on movement cost. These proposed strategies show a reduction in movement cost from the sample layout strategy in section one. A representative example is used to illustrate the applicability of the proposed formulation

Usability in biometric recognition systems

Mención Internacional en el título de doctorBiometric recognition, which is a technology already mature, grows nowadays in several contexts, including forensics, access controls, home automation systems, internet, etc. Now that technology is moving to mobile scenarios, biometric recognition is being also integrated in smartphones, tablets and other mobile devices as a convenient solution for guaranteeing security, complementing other methods such as PIN or passwords. Nevertheless, the use of biometric recognition is not as spread as desired and it is still unknown for a wide percentage of the population. It has been demonstrated [1] that some of the possible reasons for the slow penetration of biometrics could be related to usability concerns. This could lead to various drawbacks like worst error rates due to systems misuses and it could end with users rejecting the technology and preferring other approaches. This Thesis is intended to cover this topic including a study of the current state of the art, several experiments analysing the most relevant usability factors and modifications to a usability evaluation methodology. The chosen methodology is the H-B interaction, carried out by Fernandez-Saavedra [2], based on the ISO/IEC 19795 [3], the HBSI [4], the ISO 9241-210 [5] and on Common Criteria [6]. Furthermore, this work is focused on dealing with accessibility concerns in biometric recognition systems. This topic, usually included into the usability field, has been addressed here separately, though the study of the accessibility has followed the same steps as the usability study: reviewing the state of the art, pointing and analysing the main influential factors and making improvements to the state of the art. The recently published standard EN 301 549 – “Accessibility requirements suitable for public procurement of ICT products and services in Europe” [7] has been also analysed. These two topics have been overcome through the well-known user-centric-design approach. In this way, first the influential factors have been detected. Then, they have been isolated (when possible) and measured. The results obtained have been then interpreted to suggest new updates to the H-B interaction. This 3-steps approach has been applied cyclically and the factors and methodology updated after each iteration. Due to technology and usability trends, during this work, all the systems/applications developed in the experiments have been thought to be mobile directly or indirectly. The biometric modalities used during the experiments performed in this Thesis are those pointed as suitable for biometric recognition in mobile devices: handwritten recognition signature, face and fingerprint recognition. Also, the scenarios and the applications used are in line with the main uses of biometrics in mobile environments, such as sign documents, locking/unlocking devices, or make payments. The outcomes of this Thesis are intended to guide future developers in the way of designing and testing proper usable and accessible biometrics. Finally, the results of this Thesis are being suggested as a new International Standard within ISO/IEC/JTC1/SC37 – Biometric Recognition, as standardization is the proper way of guaranteeing usability and accessibility in future biometric systems. The contributions of this Thesis include: • Improvements to the H-B interaction methodology, including several usability evaluations. • Improvements on the accessibility of the ICT (Information and Communications Technology) products by means of the integration of biometric recognition systems • Adaptation and application of the EN 301 549 to biometric recognition systems.El reconocimiento biométrico, que es una tecnología ya madura, crece hoy en día en varios contextos, incluyendo la medicina forense, controles de acceso, sistemas de automatización del hogar, internet, etc. Ahora que la tecnología se está moviendo a los escenarios móviles, el reconocimiento biométrico está siendo también integrado en los teléfonos inteligentes, tabletas y otros dispositivos móviles como una solución conveniente para garantizar la seguridad, como complemento de otros métodos de seguridad como el PIN o las contraseñas. Sin embargo, el uso del reconocimiento biométrico es todavía desconocido para un amplio porcentaje de la población. Se ha demostrado [1] que algunas de las posibles razones de la lenta penetración de la biometría podrían estar relacionadas con problemas de usabilidad. Esto podría dar lugar a diversos inconvenientes, ofreciendo un rendimiento por debajo de lo esperado debido al mal uso de los sistemas y podría terminar con los usuarios rechazando la tecnología y prefiriendo otros enfoques. Esta tesis doctoral trata este tema incluyendo un estudio del estado actual de la técnica, varios experimentos que analizan los factores de usabilidad más relevantes y modificaciones a una metodología de evaluación de la usabilidad, la "H-B interaction" [2] basada en la ISO / IEC 19795 [3], el HBSI [4], la ISO 9241 [5] y Common Criteria [6]. Además, este trabajo se centra también en los problemas de accesibilidad de los sistemas de reconocimiento biométrico. Este tema, que por lo general se incluye en el campo de la usabilidad, se ha tratado aquí por separado, aunque el estudio de la accesibilidad ha seguido los mismos pasos que el estudio de usabilidad: revisión del estado del arte, análisis de los principales factores influyentes y propuesta de cambios en la metodología H-B interaction. Han sido también analizados los requisitos de accesibilidad para las Tecnologías de la Información y la Comunicación (TIC) en Europa, bajo la norma EN 301 549 [7]. Estos dos temas han sido estudiados a través de un enfoque centrado en el usuario (User Centric Design - UCD). De esta manera, se han detectado los factores influyentes. A continuación, dichos factores han sido aislados (cuando ha sido posible) y medidos. Los resultados obtenidos han sido interpretados para sugerir nuevos cambios a la metodología H-B interaction. Este enfoque de 3 pasos se ha aplicado de forma cíclica a los factores y a la metodología después de cada iteración. Debido a las tendencias tecnológicas y de usabilidad, durante este trabajo, todos los sistemas / aplicaciones desarrolladas en los experimentos se han pensado para ser móviles, directa o indirectamente. Las modalidades utilizadas durante los experimentos realizados en esta tesis doctoral son las que se señalaron como adecuados para el reconocimiento biométrico en dispositivos móviles: la firma manuscrita, la cara y el reconocimiento de huellas dactilares. Además, los escenarios y las aplicaciones utilizadas están en línea con los principales usos de la biometría en entornos móviles, como la firma de documentos, el bloqueo / desbloqueo de dispositivos, o hacer pagos. Los resultados de esta tesis tienen como objetivo orientar a los futuros desarrolladores en el diseño y evaluación de la usabilidad y la accesibilidad en los sistemas de reconocimiento biométrico. Por último, los resultados de esta tesis doctoral se sugerirán como un nuevo estándar de ISO / IEC / JTC1 / SC37 - Biometric Recognition, ya que la normalización es la manera adecuada de garantizar la usabilidad y la accesibilidad en los futuros sistemas biométricos. Las contribuciones de esta tesis incluyen: • Mejora de la metodología de evaluación H-B interaction, incluyendo varias evaluaciones de usabilidad. • Mejora de la accesibilidad de los sistemas de información / electrónicos mediante la integración de sistemas biométricos y varias evaluaciones. • Adaptación y aplicación de la norma de accesibilidad EN 301 549 al campo de los sistemas biométricos.Programa Oficial de Doctorado en Ingeniería Eléctrica, Electrónica y AutomáticaPresidente: Patrizio Campisi.- Secretario: Enrique Cabellos Pardo.- Vocal: Marcos Faundez Zanu