Multi-facet classification of e-mails in a helpdesk scenario

Helpdesks have to manage a huge amount of support requests which are usually submitted via e-mail. In order to be assigned to experts e ciently, incoming e-mails have to be classi- ed w. r. t. several facets, in particular topic, support type and priority. It is desirable to perform these classi cations automatically. We report on experiments using Support Vector Machines and k-Nearest-Neighbours, respectively, for the given multi-facet classi - cation task. The challenge is to de ne suitable features for each facet. Our results suggest that improvements can be gained for all facets, and they also reveal which features are promising for a particular facet

An Attribute Selection For Severity Level Determination According To The Support Vector Machine Classification Result

Determination of bug severity level is needed in fixing bug. Actually, in bug-tracking system, there is around 14 attributes used for defining a bug. But, all this time we do not know which attributes are highly influential for this. In this research, a new model of severity type classification using Infogain method for Bugzilla is proposed. As for the classsification process, we use Support Vector Machine, because this method is suitable in handling a massive data records. In this research, 8 bug attributes and 17.746 record of bug reports are involved. From the result of the experiment, we recommend five attributes which can be used effectively in classifying the severity types with a minimal value of infogain 0,33 which is component, qa_contact, summary, cc_list and product. The combination of those 5 attributes resulting in 99,83% accuracy of severity types classification. Keywords- Bug Tracking System; Severity Level Classification; TF-IDF; Infogain; SVM

Uplift Modeling with Multiple Treatments and General Response Types

Randomized experiments have been used to assist decision-making in many areas. They help people select the optimal treatment for the test population with certain statistical guarantee. However, subjects can show significant heterogeneity in response to treatments. The problem of customizing treatment assignment based on subject characteristics is known as uplift modeling, differential response analysis, or personalized treatment learning in literature. A key feature for uplift modeling is that the data is unlabeled. It is impossible to know whether the chosen treatment is optimal for an individual subject because response under alternative treatments is unobserved. This presents a challenge to both the training and the evaluation of uplift models. In this paper we describe how to obtain an unbiased estimate of the key performance metric of an uplift model, the expected response. We present a new uplift algorithm which creates a forest of randomized trees. The trees are built with a splitting criterion designed to directly optimize their uplift performance based on the proposed evaluation method. Both the evaluation method and the algorithm apply to arbitrary number of treatments and general response types. Experimental results on synthetic data and industry-provided data show that our algorithm leads to significant performance improvement over other applicable methods

Recognising the Clothing Categories from Free-Configuration Using Gaussian-Process-Based Interactive Perception

In this paper, we propose a Gaussian Process- based interactive perception approach for recognising highly- wrinkled clothes. We have integrated this recognition method within a clothes sorting pipeline for the pre-washing stage of an autonomous laundering process. Our approach differs from reported clothing manipulation approaches by allowing the robot to update its perception confidence via numerous interactions with the garments. The classifiers predominantly reported in clothing perception (e.g. SVM, Random Forest) studies do not provide true classification probabilities, due to their inherent structure. In contrast, probabilistic classifiers (of which the Gaussian Process is a popular example) are able to provide predictive probabilities. In our approach, we employ a multi-class Gaussian Process classification using the Laplace approximation for posterior inference and optimising hyper-parameters via marginal likelihood maximisation. Our experimental results show that our approach is able to recognise unknown garments from highly-occluded and wrinkled con- figurations and demonstrates a substantial improvement over non-interactive perception approaches

Applications of Machine Learning to Threat Intelligence, Intrusion Detection and Malware

Artificial Intelligence (AI) and Machine Learning (ML) are emerging technologies with applications to many fields. This paper is a survey of use cases of ML for threat intelligence, intrusion detection, and malware analysis and detection. Threat intelligence, especially attack attribution, can benefit from the use of ML classification. False positives from rule-based intrusion detection systems can be reduced with the use of ML models. Malware analysis and classification can be made easier by developing ML frameworks to distill similarities between the malicious programs. Adversarial machine learning will also be discussed, because while ML can be used to solve problems or reduce analyst workload, it also introduces new attack surfaces

Human-Machine Collaborative Optimization via Apprenticeship Scheduling

Coordinating agents to complete a set of tasks with intercoupled temporal and resource constraints is computationally challenging, yet human domain experts can solve these difficult scheduling problems using paradigms learned through years of apprenticeship. A process for manually codifying this domain knowledge within a computational framework is necessary to scale beyond the ``single-expert, single-trainee" apprenticeship model. However, human domain experts often have difficulty describing their decision-making processes, causing the codification of this knowledge to become laborious. We propose a new approach for capturing domain-expert heuristics through a pairwise ranking formulation. Our approach is model-free and does not require enumerating or iterating through a large state space. We empirically demonstrate that this approach accurately learns multifaceted heuristics on a synthetic data set incorporating job-shop scheduling and vehicle routing problems, as well as on two real-world data sets consisting of demonstrations of experts solving a weapon-to-target assignment problem and a hospital resource allocation problem. We also demonstrate that policies learned from human scheduling demonstration via apprenticeship learning can substantially improve the efficiency of a branch-and-bound search for an optimal schedule. We employ this human-machine collaborative optimization technique on a variant of the weapon-to-target assignment problem. We demonstrate that this technique generates solutions substantially superior to those produced by human domain experts at a rate up to 9.5 times faster than an optimization approach and can be applied to optimally solve problems twice as complex as those solved by a human demonstrator.Comment: Portions of this paper were published in the Proceedings of the International Joint Conference on Artificial Intelligence (IJCAI) in 2016 and in the Proceedings of Robotics: Science and Systems (RSS) in 2016. The paper consists of 50 pages with 11 figures and 4 table