Theory, practice and policy: An inquiry into the uptake of HCI practices in the software industry of a developing country

With almost four decades of existence as a community, human–computer interaction (HCI) practice has yet to diffuse into a large range of software industries globally. A review of existing literature suggests that the diffusion of HCI practices in software organizations lacks theoretical guidance. Although many studies have tried to facilitate HCI uptake by the software industry, there are scarce studies that consider HCI practices as innovations that software organizations could or should adopt. Furthermore, there appears to be a lack of structure in the facilitation of HCI methodological development within the specialized emerging regions field such as Sub-Saharan Africa. In order to address this gap, an exploratory investigation regarding the state of uptake of HCI practices in Nigeria is conducted. The aim of this article is to improve our understanding regarding the state of HCI uptake in developing countries and the challenges prevailing. The findings show that HCI practice still remains within its infancy stage in most software companies. Universities are also lacking the required knowledge transfer of HCI to the students, and in effect themselves contributing to the lack of HCI skills in industry. Furthermore, government policies are in need of refinement and end-users’ involvement in software development is not prioritized

Design Insights from the Implementation of a Student Result Processing System in Nigeria

The design of digital technologies is often influenced by the infrastructural, economic, and social realities of the environment of the designer. Thus, the Human Computer Interaction (HCI) community emphasize various strategies to learn from and about target users (Brown et al., 2010). However, products that are designed with the amount of detail recommended by the HCI community require a significant amount of time, energy and skill and as a result are expensive. The high cost of these services force individuals and organizations to resort to commercial products and it is often the case that commercial products that are successful for one group of people might be unsuitable for another (Johns et al., 2002). To address this problem, user groups often adapt the technology to suit their needs, use the technology in unintended ways or ultimately reject them. In this paper we present a case-study where locally developed technology was preferred over commercial solutions. We draw design insights from this experience on how we might design educational technologies while considering the culture of the target users. Keywords: Education, Result computation in Higher Education, Educational Software Tools, Digital Tools in Higher Education DOI: 10.7176/DCS/9-8-05 Publication date: August 31st 2019

Analysing the Integration of Models of Technology Diffusion and Acceptance in Nigerian Higher Education

The use of technology in learning environments has produced a series of different theories and models about how technology is adopted, accepted and used. This paper attempts to show the relevance of combining the diffusion of innovation model (DIM) and a context-specific model of technology acceptance (TAM) to understanding the acceptance or rejection of educational technologies in Nigerian universities. Using empirical evidence, the analysis attempts to determine the extent to which the adoption, acceptance, and use of educational tools support or contradicts the components of the two models, emphasising how a range of technological, pedagogical, institutional, socio-cultural, and design-related factors informed, facilitated, and discouraged the diffusion, adoption, acceptance and use of blended eLearning systems in three Nigerian universities. The analysis suggests the ‘relevance’ and ‘limit’ of the determining components and identifiers of both models, arguing instead for a critical examination of the relationship between different models as to understanding the factors that might lead to the acceptance or rejection of technological innovation

Software project work in an African context:myths, maps and messes

Research in HCI and CSCW has consistently shown how software design approaches are an abstract idealisation of work practices, raising questions regarding the appropriateness and applicability of what might be considered as ‘best practice’ or ‘doable practice’ in project work. Such issues have magnified the fundamental need for examining exactly how conventional (and generally Western) constructs, approaches and methods, widely adopted in the process of producing and deploying technologies, actually work. The paper reports findings from a study that seeks to understand the implications for adopting ‘well-known’ practices for framing, undertaking, and analysis distributed and collaborative software project in the context of Nigeria. Findings show that documenting and analysing what is often considered as ‘best practice’, supposedly prescriptive maps and scripts for accomplishing work, necessitates considering how they get adopted, interpreted, and extended as ‘orderly’ and occasionally ‘messy’ alternatives, offering some sensitivities for understanding the translocal features and transitional meaning of agile project work

Discourses on ICT and development.

Research on ICT and development (ICTD) involves assumptions on the nature of ICT innovation and on the way such innovation contributes to development. In this article I review the multidisciplinary literature on ICTD and identify two perspectives regarding the nature of the ICT innovation process in developing countries - as transfer and diffusion and as socially embedded action - and two perspectives on the development transformation towards which ICT is understood to contribute - progressive transformation and disruptive transformation. I then discuss the four discourses formed by combining the perspectives on the nature of IS innovation and on the development transformation. My review suggests that ICTD research, despite its remarkable theoretical capabilities to study technology innovation in relation to socio-economic context, remains weak in forming convincing arguments on IT-enabled socio-economic development.

Education Technology Design and Deployment in HCI4D:A Nigerian Perspective

The decolonisation of knowledge has shown significant impact in reframing the understanding of technology as a means to the development of African communities. However, post-development narratives in HCI4D have failed to explicate how situated and grassroot alternatives can inform the innovative design of diverse perspectives and experience. As such, this thesis approaches this fundamental gap in our understanding of the practice of technology design and deployment by problematising conventional approaches for understanding, designing, and deploying educational technologies in the context of Nigeria. Through the adoption of a range of indigenous sensitivities, the thesis seeks to develop candidate approaches for analysing diverse cultural perspectives and for designing technologies that embody and extend them. Through the thematic analysis of empirical data, the thesis shows how stereotypical approaches to educational research and technology design presents postcolonial narratives of innovation in Nigeria as neo-colonial design agenda’s that needed to be appropriated in line with emerging conditions and relations in Africa. The interpretive analysis of the perspective of stakeholders in three Universities shows the relevance of developing context-specific pedagogical approach relevant to the politics of decolonialise blended education. The analysis also attempts to revive the arguments about the processes of technology diffusion and acceptance, showing the relevance and limit of traditional models for understanding the acceptance or rejection of technologies in an educational context. Using the Wittgensteinian approach of Winch and a range of Feminist positionalities, I attempted showing how a situated epistemological orientation can bring about envisioning alternative’s ways of articulating and translating transnational encounters and exchange of technological innovation. The sensitization and evaluation of the mundane practice of three software development firm shows the mythology of design innovation in/from Africa. This led to the consideration of how reframing the basic assumption about creativity from Africa could present African culture of innovation not merely as a passive space for the transfer and appropriation of technology but as a transitional space where innovate practices get regenerated and redistributed across already polarised boundaries of innovation. Finally, the thesis argues for an ‘ontological’ framing of designing localised and indigenous technologies. Through critical reflection on a range of issues associated with post-colonialism and post-development, I examine the possibilities that various historical tropes might offer to the reinvention of the African perspective on innovation. This leads to the consideration of how engaging in critical discussions about the future dimensions of African HCI can allow for grappling with the effect of the coloniality of being, power and knowledge. Developing on the ideas of futuring as a way of dealing with the complexities of the present – in this case the coloniality of the imagination - the thesis ends by discussing three tactical propositions for ‘remembering’ future identities of African innovation where the values of autonomy are known and acted upon

Rethinking Technology Design and Deployment in Africa:Lessons from an African Standpoint

Research in HCI4D has emphasized the need for a critical analysis of how conventional design paradigms and analytical orientations work in non-western contexts. This necessitates an examination of how indigenous modes of knowing could inform the framing and making of technological innovation in Africa. This paper draws on four empirical cases to show how stereotypical (often colonial and neo-colonial) design paradigms might have hastily misrepresented the situated practices of designing and deploying educational technologies in Nigeria. The paper argues that a situated standpoint orientation provides a way of approaching and analysing the plurality of the African context – which in essence relies on indigenous practices and knowledge in designing operational interventions that can be adopted and used to support teaching and learning. Thus, the temporal analysis of the four cases points to the material implications of the interactivity between culture and locale in extending indigenous practices of design

Impact of Education of Library and Information Science in National Development in Nigeria

The paper discusses Library and Information Science Education (LISE) in Nigeria. LISE is an educational plan primarily meant for training and development of information Professionals (librarian, teacher-librarians, information managers, lecturers) and users. The 21st century librarians, information managers / specialists are formally trained and developed in library schools through Library and Information Science Education (LISE). Unlike the primitive belief that there is no academic training required to become library and information science professional, Dewey has made it crystal-clear that formal training is not negotiable for modern librarians. Therefore, he introduced the concept of formal education to librarians. This paper highlights the problems confronting the programme as lack of proper recognition in the academic world, lack of single grouping in the classes of knowledge, professionals in other fields belittle LISE as unprofessional among others. The work concludes that the discipline is the hub of all other disciplines as it assists to draw together group into proper class of knowledge and disseminate the information resources at the right time promptly. The paper recommends that scholars in LISE should give it proper recognition by projecting its image; the need for adequate funding of the course by the government, provision of modern ICT facilities, uniform/appropriate curriculum and marketing of information literacy skills; the higher educational commission like National Universities Commission (NUC) in Nigeria should endeavour to put the programme in the same school or faculty for uniformity

A systematic mapping study of HCI practice research

Human–computer interaction (HCI) practice has emerged as a research domain in the HCI field and is growing. The need to transfer HCI practices to the industry began significantly with the works of Nielsen on usability engineering. To date, methods and techniques for designing, evaluating, and implementing interactive systems for human use have continued to emerge. It is, therefore, justified to conduct a systematic mapping study to determine the landscape of HCI practice research. A Systematic Mapping Study method was used to map 142 studies according to research type, topic, and contribution. These were then analyzed to determine an overview of HCI practice research. The objective was to analyze studies on HCI practice and present prominent issues that characterize the HCI practice research landscape. Second, to identify pressing challenges regarding HCI practices in software/systems development companies. The results show that HCI practice research has steadily increased since 2012. The majority of the studies explored focused on evaluation research that largely contributed to the evaluation methods or processes. Most of the studies were on design tools and techniques, design methods and contexts, design work and organizational culture, and collaboration and team communication. Interviews, case studies, and survey methods have been prominently used as research methods. HCI techniques are mostly used during the initial phase of development and during evaluation. HCI practice challenges in companies are mostly process-related and on performance of usability and user experience activities. The major challenge seems to be to find a way to collect and incorporate user feedback in a timely manner, especially in agile processes. There are areas identified in this study as needing more research

Not an Ethnographer, nor a Designer:The Nuance of Doing Software Project Work Out There

Fieldwork is a complex form of work, whereas a software project can be considered largely as a collaborative and sometimes distributed form of work. How then does the inevitably situated nature of work account for the subjective orderliness-messiness of socio-cultural attributes of the Nigerian context? This short reflection points to the implications of ‘consciousness switching’ – knowing and doing work as an understand-er and us-er – which emphasises the need for focusing attention on the conditioning of the field in understanding occasions that can better inform project work