Why Guided Dialog Policy Learning performs well? Understanding the role of adversarial learning and its alternative

Dialog policies, which determine a system's action based on the current state at each dialog turn, are crucial to the success of the dialog. In recent years, reinforcement learning (RL) has emerged as a promising option for dialog policy learning (DPL). In RL-based DPL, dialog policies are updated according to rewards. The manual construction of fine-grained rewards, such as state-action-based ones, to effectively guide the dialog policy is challenging in multi-domain task-oriented dialog scenarios with numerous state-action pair combinations. One way to estimate rewards from collected data is to train the reward estimator and dialog policy simultaneously using adversarial learning (AL). Although this method has demonstrated superior performance experimentally, it is fraught with the inherent problems of AL, such as mode collapse. This paper first identifies the role of AL in DPL through detailed analyses of the objective functions of dialog policy and reward estimator. Next, based on these analyses, we propose a method that eliminates AL from reward estimation and DPL while retaining its advantages. We evaluate our method using MultiWOZ, a multi-domain task-oriented dialog corpus

Rethinking Supervised Learning and Reinforcement Learning in Task-Oriented Dialogue Systems

Dialogue policy learning for task-oriented dialogue systems has enjoyed great progress recently mostly through employing reinforcement learning methods. However, these approaches have become very sophisticated. It is time to re-evaluate it. Are we really making progress developing dialogue agents only based on reinforcement learning? We demonstrate how (1)~traditional supervised learning together with (2)~a simulator-free adversarial learning method can be used to achieve performance comparable to state-of-the-art RL-based methods. First, we introduce a simple dialogue action decoder to predict the appropriate actions. Then, the traditional multi-label classification solution for dialogue policy learning is extended by adding dense layers to improve the dialogue agent performance. Finally, we employ the Gumbel-Softmax estimator to alternatively train the dialogue agent and the dialogue reward model without using reinforcement learning. Based on our extensive experimentation, we can conclude the proposed methods can achieve more stable and higher performance with fewer efforts, such as the domain knowledge required to design a user simulator and the intractable parameter tuning in reinforcement learning. Our main goal is not to beat reinforcement learning with supervised learning, but to demonstrate the value of rethinking the role of reinforcement learning and supervised learning in optimizing task-oriented dialogue systems.Comment: 10 page

Optimizing Interactive Systems via Data-Driven Objectives

Effective optimization is essential for real-world interactive systems to provide a satisfactory user experience in response to changing user behavior. However, it is often challenging to find an objective to optimize for interactive systems (e.g., policy learning in task-oriented dialog systems). Generally, such objectives are manually crafted and rarely capture complex user needs in an accurate manner. We propose an approach that infers the objective directly from observed user interactions. These inferences can be made regardless of prior knowledge and across different types of user behavior. We introduce Interactive System Optimizer (ISO), a novel algorithm that uses these inferred objectives for optimization. Our main contribution is a new general principled approach to optimizing interactive systems using data-driven objectives. We demonstrate the high effectiveness of ISO over several simulations.Comment: 30 pages, 12 figures. arXiv admin note: text overlap with arXiv:1802.0630