62 research outputs found
Governance and Sustainability in Information Systems. Managing the Transfer and Diffusion of IT: IFIP WG 8.6 International Working Conference, Hamburg, Germany, September 22-24, 2011. Proceedings
International audienceBook Front Matter of AICT 36
We asked, you said, we did: assessing the drivers and effectiveness of an e-participation practice in Scotland
E-participation refers to the process of engaging citizens and stakeholders in policy and decision-making process to make public administration participatory and transparent. This chapter explores the main drivers behind the introduction of an e-participation practice in Scotland called We asked, you said, we did, and assesses its effectiveness. The combination of documentary analysis of Scottish public sector reform reports and a series of in-depth interviews reveals that the so-called Scottish Approach to policy-making has strongly influenced the adoption and use of We asked, you said, we did. The practice has contributed to the way the Scottish Government works in collaboration with stakeholders and citizens in designing and revising policy and has fostered the co-production of solutions to public policy problems. However, the Scottish Government need to utilize it at the ‘right’ time and on appropriate issues so that it can make a real difference to policy outcomes
Smart Service Innovation: Organization, Design, and Assessment
Background: The emergence of technologies such as the Internet of Things, big data, cloud computing, and wireless communication drives the digital transformation of the entire society. Organizations can exploit these potentials by offering new data-driven services with innovative value propositions, such as carsharing, remote equipment maintenance, and energy management services. These services result from value co-creation enabled by smart service systems, which are configurations of people, processes, and digital technologies. However, developing such systems was found to be challenging in practice. This is mainly due to the difficulties of managing complexity and uncertainty in the innovation process, as contributions of various actors from multiple disciplines must be coordinated. Previous research in service innovation and service systems engineering (SSE) has not shed sufficient light on the specifics of smart services, while research on smart service systems lacks empirical grounding.
Purpose: This thesis aims to advance the understanding of the systematic development of smart services in multi-actor settings by investigating how smart service innovation (SSI) is conducted in practice, particularly regarding the participating actors, roles they assume, and methods they apply for designing smart service systems. Furthermore, the existing set of methods is extended by new methods for the design-integrated assessment of smart services and service business models.
Approach: Empirical and design science methods were combined to address the research questions. To explore how SSI is conducted in practice, 25 interviews with experts from 13 organizations were conducted in two rounds. Building on service-dominant logic (SDL) as a theoretical foundation and a multi-level framework for SSI, the involvement of actors, their activities, employed means, and experienced challenges were collected. Additionally, a case study was used to evaluate the suitability of the Lifecycle Modelling Language to describe smart service systems. Design science methods were applied to determine a useful combination of service design methods and to build meta-models and tools for assessing smart services. They were evaluated using experiments and the talk aloud method.
Results: On the macro-level, service ecosystems consist of various actors that conduct service innovation through the reconfiguration of resources. Collaboration of these actors is facilitated on the meso-level within a project. The structure and dynamics of project configurations can be described through a set of roles, innovation patterns, and ecosystem states. Four main activities have been identified, which actors perform to reduce uncertainty in the project. To guide their work, actors apply a variety of means from different disciplines to develop and document work products. The approach of design-integrated business model assessment is enabled through a meta-model that links qualitative aspects of service architectures and business models with quantitative assessment information. The evaluation of two tool prototypes showed the feasibility and benefit of this approach.
Originality / Value: The results reported in this thesis advance the understanding of smart service innovation. They contribute to evidence-based knowledge on service systems engineering and its embedding in service ecosystems. Specifically, the consideration of actors, roles, activities, and methods can enhance existing reference process models. Furthermore, the support of activities in such processes through suitable methods can stimulate discussions on how methods from different disciplines can be applied and combined for developing the various aspects of smart service systems. The underlying results help practitioners to better organize and conduct SSI projects. As potential roles in a service ecosystem depend on organizational capabilities, the presented results can support the analysis of ex¬ternal dependencies and develop strategies for building up internal competencies.:Abstract iii
Content Overview iv
List of Abbreviations viii
List of Tables x
List of Figures xii
PART A - SYNOPSIS 1
1 Introduction 2
1.1 Motivation 2
1.2 Research Objectives and Research Questions 4
1.3 Thesis Structure 6
2 Research Background 7
2.1 Smart Service Systems 7
2.2 Service-Dominant Logic 8
2.3 Service Innovation in Ecosystems 11
2.4 Systematic Development of Smart Service Systems 13
3 Research Approach 21
3.1 Research Strategy 21
3.2 Applied Research Methods 22
4 Summary of Findings 26
4.1 Overview of Research Results 26
4.2 Organizational Setup of Multi-Actor Smart Service Innovation 27
4.3 Conducting Smart Service Innovation Projects 32
4.4 Approaches for the Design-integrated Assessment of Smart Services 39
5 Discussion 44
5.1 Contributions 44
5.2 Limitations 46
5.3 Managerial Implications 47
5.4 Directions for Future Research 48
6 Conclusion 54
References 55
PART B - PUBLICATIONS 68
7 It Takes More than Two to Tango: Identifying Roles and Patterns in Multi-Actor Smart Service Innovation 69
7.1 Introduction 69
7.2 Research Background 72
7.3 Methodology 76
7.4 Results 79
7.5 Discussion 90
7.6 Conclusions and Outlook 96
7.7 References 97
8 Iterative Uncertainty Reduction in Multi-Actor Smart Service Innovation 100
8.1 Introduction 100
8.2 Research Background 103
8.3 Research Approach 109
8.4 Findings 113
8.5 Discussion 127
8.6 Conclusions and Outlook 131
8.7 References 133
9 How to Tame the Tiger – Exploring the Means, Ends, and Challenges in Smart Service Systems Engineering 139
9.1 Introduction 139
9.2 Research Background 140
9.3 Methodology 143
9.4 Results 145
9.5 Discussion and Conclusions 151
9.6 References 153
10 Combining Methods for the Design of Digital Services in Practice: Experiences from a Predictive Costing Service 156
10.1 Introduction 156
10.2 Conceptual Foundation 157
10.3 Preparing the Action Design Research Project 158
10.4 Application and Evaluation of Methods 160
10.5 Discussion and Formalization of Learning 167
10.6 Conclusion 169
10.7 References 170
11 Modelling of a Smart Service for Consumables Replenishment: A Life Cycle Perspective 171
11.1 Introduction 171
11.2 Life Cycles of Smart Services 173
11.3 Case Study 178
11.4 Discussion of the Modelling Approach 185
11.5 Conclusion and Outlook 187
11.6 References 188
12 Design-integrated Financial Assessment of Smart Services 192
12.1 Introduction 192
12.2 Problem Analysis 195
12.3 Meta-Model Design 200
12.4 Application of the Meta-Model in a Tool Prototype 204
12.5 Evaluation 206
12.6 Discussion 208
12.7 Conclusions 209
12.8 References 211
13 Towards a Cost-Benefit-Analysis of Data-Driven Business Models 215
13.1 Introduction 215
13.2 Conceptual Foundation 216
13.3 Methodology 218
13.4 Case Analysis 220
13.5 A Cost-Benefit-Analysis Model for DDBM 222
13.6 Conclusion and Outlook 225
13.7 References 226
14 Enabling Design-integrated Assessment of Service Business Models Through Factor Refinement 228
14.1 Introduction 228
14.2 Related Work 229
14.3 Research Goal and Method 230
14.4 Solution Design 231
14.5 Demonstration 234
14.6 Discussion 235
14.7 Conclusion 236
14.8 References 23
Proceedings of the 2nd Conference on Production Systems and Logistics (CPSL 2021)
Proceedings of the CPSL 202
Supplier evaluation and selection in fuzzy environments: a review of MADM approaches
In past years, the multi-attribute decision-making (MADM)
approaches have been extensively applied by researchers to the
supplier evaluation and selection problem. Many of these studies
were performed in an uncertain environment described by fuzzy sets.
This study provides a review of applications of MADM approaches
for evaluation and selection of suppliers in a fuzzy environment. To
this aim, a total of 339 publications were examined, including papers
in peer-reviewed journals and reputable conferences and also some
book chapters over the period of 2001 to 2016. These publications
were extracted from many online databases and classified in some
categories and subcategories according to the MADM approaches,
and then they were analysed based on the frequency of approaches,
number of citations, year of publication, country of origin and
publishing journals. The results of this study show that the AHP and
TOPSIS methods are the most popular approaches. Moreover, China
and Taiwan are the top countries in terms of number of publications
and number of citations, respectively. The top three journals with
highest number of publications were: Expert Systems with Applications,
International Journal of Production Research and The International
Journal of Advanced Manufacturing Technology
Semantic discovery and reuse of business process patterns
Patterns currently play an important role in modern information systems (IS) development and their use has mainly been restricted to the design and implementation phases of the development lifecycle. Given the increasing significance of business modelling in IS development, patterns have the potential of providing a viable solution for promoting reusability of recurrent generalized models in the very early stages of development. As a statement of research-in-progress this paper focuses on business process patterns and proposes an initial methodological framework for the discovery and reuse of business process patterns within the IS development lifecycle. The framework borrows ideas from the domain engineering literature and proposes the use of semantics to drive both the discovery of patterns as well as their reuse
Complex methods of inquiry: structuring uncertainty
Organizational problem spaces can be viewed as complex, uncertain and ambiguous. They can also be understood as open problem spaces. As such, any engagement with them, and any effort to intervene in order to pursue desirable change, cannot be assumed to be just a matter of ‘complicatedness’. The issue is not just a need to cope with dynamics of system. It is also the perceptual ‘boundedness’ of multitudes of assumptions about scope of whole and limitations of organization as system. Furthermore, explicit attention to complexities of feedback loops is an extremely important aspect of any systemic discussion. How can we help teams of competent professionals to engage purposefully with such uncertain and ambiguous problem domains? The author suggests that we can only address this effectively through pragmatic efforts to incorporate a multitude of boundary-setting assumptions, explored as part of active (self-) reflection and practical engagement. This must be undertaken without resorting to an overly simplistic application of convergent thinking in our efforts to support problem solving. Instead, we need to pursue divergent thinking and ‘complexification’ in our effort to support problem resolving. The main contribution of this thesis is to present a collection of principles that taken together, provide support for this engagement ntervention. A core feature of this result is the framework for Strategic Systemic Thinking, which includes examples of pragmatically useful methods and tools
Communicative Figurations
This open access volume assesses the influence of our changing media environment. Today, there is not one single medium that is the driving force of change. With the spread of various technical communication media such as mobile phones and internet platforms, we are confronted with a media manifold of deep mediatization. But how can we investigate its transformative capability? This book answers this question by taking a non-media-centric perspective, researching the various figurations of collectivities and organizations humans are involved in. The first part of the book outlines a fundamental understanding of the changing media environment of deep mediatization and its transformative capacity. The second part focuses on collectivities and movements: communities in the city, critical social movements, maker, online gaming groups and networked groups of young people. The third part moves institutions and organizations into the foreground, discussing the transformation of journalism, religion, politics, and education, whilst the fourth and final part is dedicated to methodologies and perspectives
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