User experience in cross-cultural contexts

This dissertation discusses how interdisciplinary UX teams can consider culturally sensitive design elements during the UX design process. It contributes a state-of-the-art meta review on UX evaluation methods, two software tool artifacts for cross-functional UX teams, and empirical insights in the differing usage behaviors of a website plug-in of French, German and Italian users, website design preferences of Vietnamese and German users, as well as learnings from a field trip that focused on studying privacy and personalization in Mumbai, India. Finally, based on these empirical insights, this work introduces the concept culturally sensitive design that goes beyond traditional cross-cultural design considerations in HCI that do not compare different approaches to consider culturally sensitive product aspects in user research

User experience in cross-cultural contexts

This dissertation discusses how interdisciplinary UX teams can consider culturally sensitive design elements during the UX design process. It contributes a state-of-the-art meta review on UX evaluation methods, two software tool artifacts for cross-functional UX teams, and empirical insights in the differing usage behaviors of a website plug-in of French, German and Italian users, website design preferences of Vietnamese and German users, as well as learnings from a field trip that focused on studying privacy and personalization in Mumbai, India. Finally, based on these empirical insights, this work introduces the concept culturally sensitive design that goes beyond traditional cross-cultural design considerations in HCI that do not compare different approaches to consider culturally sensitive product aspects in user research

Sustainability in design: now! Challenges and opportunities for design research, education and practice in the XXI century

Copyright @ 2010 Greenleaf PublicationsLeNS project funded by the Asia Link Programme, EuropeAid, European Commission

INTERACT 2015 Adjunct Proceedings. 15th IFIP TC.13 International Conference on Human-Computer Interaction 14-18 September 2015, Bamberg, Germany

INTERACT is among the world’s top conferences in Human-Computer Interaction. Starting with the first INTERACT conference in 1990, this conference series has been organised under the aegis of the Technical Committee 13 on Human-Computer Interaction of the UNESCO International Federation for Information Processing (IFIP). This committee aims at developing the science and technology of the interaction between humans and computing devices. The 15th IFIP TC.13 International Conference on Human-Computer Interaction - INTERACT 2015 took place from 14 to 18 September 2015 in Bamberg, Germany. The theme of INTERACT 2015 was "Connection.Tradition.Innovation". This volume presents the Adjunct Proceedings - it contains the position papers for the students of the Doctoral Consortium as well as the position papers of the participants of the various workshops

Design revolutions: IASDR 2019 Conference Proceedings. Volume 2: Living, Making, Value

In September 2019 Manchester School of Art at Manchester Metropolitan University was honoured to host the bi-annual conference of the International Association of Societies of Design Research (IASDR) under the unifying theme of DESIGN REVOLUTIONS. This was the first time the conference had been held in the UK. Through key research themes across nine conference tracks – Change, Learning, Living, Making, People, Technology, Thinking, Value and Voices – the conference opened up compelling, meaningful and radical dialogue of the role of design in addressing societal and organisational challenges. This Volume 2 includes papers from Living, Making and Value tracks of the conference

The Benefits of Extended Reality for Technical Communication : Utilizing XR for Maintenance Documentation Creation and Delivery

The main goal of this dissertation is to explore the benefits of extended reality for technical communication. Both of these fields offer opportunities and also pose challenges to each other, and this dissertation provides insight into this relationship. The research was initiated by the author’s personal interest in both fields and also human-technology interaction and user needs in general. Even though this is an academic dissertation, it is first and foremost a practitioner’s view of these evolving technologies and their potential uses in industry and, specifically, in industrial maintenance and technical communication. Under the umbrella of extended reality and technical communication, this dissertation focuses on two main themes. The first part studies virtual reality as a technology to facilitate collaboration and digital content creation for technical documentation in industrial companies, and the second part explores the possibilities of augmented reality and smart glasses as a delivery channel for maintenance instructions. The developed concepts were tested by domain experts in user tests. The overall results of testing were positive, and domain experts expressed enthusiasm toward the concepts and technologies in general. The technical documentation process is an inherently collaborative process involving stakeholders from different teams and organizations, and virtual reality was evaluated to have a positive effect on that process, especially in the case of globally scattered teams. The developed tools were also rated positively for digital content creation. Therefore, virtual reality offers many benefits for technical documentation creation, an area where it has not been utilized until now. On the augmented reality side, domain experts were generally enthusiastic about the use of smart glasses even though the technologies are not yet mature enough for field use in industrial maintenance. Furthermore, the results show that content created in the technical communications industry standard, DITA XML, works well when delivered to smart glasses, and the same content can be single sourced to other delivery channels. The use of DITA XML, therefore, eliminates the need to tailor content for each delivery channel separately, and offers an effective way to create and update content for AR applications in industrial companies. This, in turn, can advance the use of AR technologies and related devices in field operations in industrial companies. In conclusion, the findings of this dissertation show that the fields of technical communication and extended reality have a significant amount of synergy. In this dissertation I establish use cases and guidelines for these areas

Resilient design for London's elevated social spaces: exploring challenges, opportunities, and harnessing interactive virtual reality co-design approaches for community engagement

In the face of escalating urban density, the emerging concept of elevated urban spaces such as sky gardens and roof gardens is becoming a compelling requirement for human well-being in the process of densification. These spaces have gained additional significance in light of the adaptability and resilience required during the Covid-19 pandemic. This research explores the challenges and opportunities related to the design and management of such spaces, with a specific focus on London. A novel facet of this investigation is the application of Virtual Reality (VR) technology as a co-design tool, aimed at enhancing public engagement and the overall design experience of these spaces. The study emphasizes two particular urban locales in London: the Sky Garden and Crossrail Place, chosen for their unique design characteristics, public accessibility, and popularity. These case studies allow for an in-depth examination of critical design aspects such as accessibility, people flow control, pinch points, user experience, and the spectrum of activities that these spaces can accommodate. To create more sustainable and inclusive environments, the study leverages VR technology to bridge the gap between the physical and virtual worlds. This approach is aimed at understanding the impact of this integration on architectural and urban design processes, specifically in terms of design decision-making and its implications for the sustainability and longevity of public places. The adopted methodology is a phenomenological qualitative approach employing the Participatory Action Research (PAR) method. This involved direct observational studies, walk-along interviews with 33 visitors at each site, VR exploratory experiments with the same number of participants, and follow-up semi-structured interviews. Observations were conducted before, during, and after the Covid-19 pandemic, providing a comprehensive perspective on the unique challenges influencing the design and management of elevated urban spaces. The results indicate that VR, as a co-design tool, effectively promotes interactive public participation in the design process. The VR experiments facilitated users to identify design limitations and suggest improvements, even among participants who had not physically visited the sites. The concerns and needs identified through VR closely mirrored those expressed by actual users of the spaces. The findings also offer a comparative analysis of human activities, circulation patterns, and design considerations in both physical and virtual environments, highlighting the potential of VR technology for designing sustainable public spaces in a post-pandemic world. This research contributes threefold: (a) it furnishes theoretical input by establishing guidelines for the design of elevated social spaces, and provides empirical input by suggesting a range of design and planning considerations for developing active, pleasant, and resilient elevated social spaces; (b) it offers methodological input through the development of a multidisciplinary pragmatic framework for assessing the use of VR as an interactive co-design tool; and (c) it presents a comparative analysis of two advanced interactive VR approaches – Building Information Modeling (BIM) and gamification techniques – to enhance public engagement in public and social space design