Transformational leadership and innovation at the Lebanese banking industry

Purpose: Transformational leadership (TL) has been recognized as one of the most important factor influencing innovation. It is argued that this style plays an essential role in developing the process, structure and climate for organizations to become innovative. This research aims to examine the impact of TL on two aspects of innovation namely product and process innovation. Design/Methodology/Approach: The quantitative and explanatory analysis was taken by using the Structural equations modeling (SEM) with AMOS 20 to examine the relationship between TL and innovation. Research data were collected through a survey method. The sample result was determined by the probability stratified sampling technique of about 310 employees at 27 banks in Lebanon. Findings: The findings confirmed the importance of TL in enhancing innovation in banking sector. The main implication of the research highlights that individualized consideration is the most important predictor of product and process innovation followed by, inspirational motivation and idealized influence, respectively, whereas, intellectual stimulation has insignificant influence on product and process innovation. Practical Implications: Findings point to how transformational style of leadership produce better outcomes for the banks by mobilizing employees to engage in innovative products and processes. Originality/Value: These findings extends the understanding of the processes through which transformational styles of leadership stimulate innovation, and also highlight the benefits gained by cultivating more transformational styles of leadership to generate more innovative outcomes.peer-reviewe

The effect of transformational leadership on innovation : evidence from Lebanese banks

Purpose: Transformational leadership (TL) has been recognized as one of the most important factor influencing innovation. It is argued that this style plays an essential role in developing the process, structure and climate for organizations to become innovative. This research aims to examine the impact of TL on two aspects of innovation namely product and process innovation. Design/Methodology/Approach: The quantitative and explanatory analysis was taken by using the Structural equations modeling (SEM) with AMOS 20 to examine the relationship between TL and innovation. Research data were collected through a survey method. The sample result was determined by the probability stratified sampling technique of about 310 employees at 27 banks in Lebanon. Findings: The findings confirmed the importance of TL in enhancing innovation in banking sector. The main implication of the research highlights that individualized consideration is the most important predictor of product and process innovation followed by, inspirational motivation and idealized influence, respectively, whereas, intellectual stimulation has insignificant influence on product and process innovation. Practical Implications Findings point to how transformational style of leadership produce better outcomes for the banks by mobilizing employees to engage in innovative products and processes. Originality/Value: These findings extends the understanding of the processes through which transformational styles of leadership stimulate innovation, and also highlight the benefits gained by cultivating more transformational styles of leadership to generate more innovative outcomes.peer-reviewe

Using grounded theory to understand software process improvement: A study of Irish software product companies

Software Process Improvement (SPI) aims to understand the software process as it is used within an organisation and thus drive the implementation of changes to that process to achieve specific goals such as increasing development speed, achieving higher product quality or reducing costs. Accordingly, SPI researchers must be equipped with the methodologies and tools to enable them to look within organisations and understand the state of practice with respect to software process and process improvement initiatives, in addition to investigating the relevant literature. Having examined a number of potentially suitable research methodologies, we have chosen Grounded Theory as a suitable approach to determine what was happening in actual practice in relation to software process and SPI, using the indigenous Irish software product industry as a test-bed. The outcome of this study is a theory, grounded in the field data, that explains when and why SPI is undertaken by the software industry. The objective of this paper is to describe both the selection and usage of grounded theory in this study and evaluate its effectiveness as a research methodology for software process researchers. Accordingly, this paper will focus on the selection and usage of grounded theory, rather than results of the SPI study itself

A holistic method for improving software product and process quality

The concept of quality in general is elusive, multi-faceted and is perceived differently by different stakeholders. Quality is difficult to define and extremely difficult to measure. Deficient software systems regularly result in failures which often lead to significant financial losses but more importantly to loss of human lives. Such systems need to be either scrapped and replaced by new ones or corrected/improved through maintenance. One of the most serious challenges is how to deal with legacy systems which, even when not failing, inevitably require upgrades, maintenance and improvement because of malfunctioning or changing requirements, or because of changing technologies, languages, or platforms. In such cases, the dilemma is whether to develop solutions from scratch or to re-engineer a legacy system. This research addresses this dilemma and seeks to establish a rigorous method for the derivation of indicators which, together with management criteria, can help decide whether restructuring of legacy systems is advisable. At the same time as the software engineering community has been moving from corrective methods to preventive methods, concentrating not only on both product quality improvement and process quality improvement has become imperative. This research investigation combines Product Quality Improvement, primarily through the re-engineering of legacy systems; and Process Improvement methods, models and practices, and uses a holistic approach to study the interplay of Product and Process Improvement. The re-engineering factor rho, a composite metric was proposed and validated. The design and execution of formal experiments tested hypotheses on the relationship of internal (code-based) and external (behavioural) metrics. In addition to proving the hypotheses, the insights gained on logistics challenges resulted in the development of a framework for the design and execution of controlled experiments in Software Engineering. The next part of the research resulted in the development of the novel, generic and, hence, customisable Quality Model GEQUAMO, which observes the principle of orthogonality, and combines a top-down analysis of the identification, classification and visualisation of software quality characteristics, and a bottom-up method for measurement and evaluation. GEQUAMO II addressed weaknesses that were identified during various GEQUAMO implementations and expert validation by academics and practitioners. Further work on Process Improvement investigated the Process Maturity and its relationship to Knowledge Sharing, resulted in the development of the I5P Visualisation Framework for Performance Estimation through the Alignment of Process Maturity and Knowledge Sharing. I5P was used in industry and was validated by experts from academia and industry. Using the principles that guided the creation of the GEQUAMO model, the CoFeD visualisation framework, was developed for comparative quality evaluation and selection of methods, tools, models and other software artifacts. CoFeD is very useful as the selection of wrong methods, tools or even personnel is detrimental to the survival and success of projects and organisations, and even to individuals. Finally, throughout the many years of research and teaching Software Engineering, Information Systems, Methodologies, I observed the ambiguities of terminology and the use of one term to mean different concepts and one concept to be expressed in different terms. These practices result in lack of clarity. Thus my final contribution comes in my reflections on terminology disambiguation for the achievement of clarity, and the development of a framework for achieving disambiguation of terms as a necessary step towards gaining maturity and justifying the use of the term “Engineering” 50 years since the term Software Engineering was coined. This research resulted in the creation of new knowledge in the form of novel indicators, models and frameworks which can aid quantification and decision making primarily on re-engineering of legacy code and on the management of process and its improvement. The thesis also contributes to the broader debate and understanding of problems relating to Software Quality, and establishes the need for a holistic approach to software quality improvement from both the product and the process perspectives

Aligning a Service Provisioning Model of a Service-Oriented System with the ITIL v.3 Life Cycle

Bringing together the ICT and the business layer of a service-oriented system (SoS) remains a great challenge. Few papers tackle the management of SoS from the business and organizational point of view. One solution is to use the well-known ITIL v.3 framework. The latter enables to transform the organization into a service-oriented organizational which focuses on the value provided to the service customers. In this paper, we align the steps of the service provisioning model with the ITIL v.3 processes. The alignment proposed should help organizations and IT teams to integrate their ICT layer, represented by the SoS, and their business layer, represented by ITIL v.3. One main advantage of this combined use of ITIL and a SoS is the full service orientation of the company.Comment: This document is the technical work of a conference paper submitted to the International Conference on Exploring Service Science 1.5 (IESS 2015

How can leaders trigger bottom-up innovation?

The current study explores what particular leader behaviour enhances the innovative behaviour of employees. Last year we made an extensive literature review. We also performed a number of in-depth interviews with managers and entrepreneurs to explore if and how they stimulate innovative behaviour (see De Jong & Den Hartog, 2003). This resulted in an inventory of thirteen types of leader behaviour that may affect employees suggestions and implementation efforts. We also identified some control variables that are likely to affect whether employees generate and implement ideas, including an innovative workclimate and having frequent external contacts.

A realist evaluation of the role of communities of practice in changing healthcare practice

<p>Abstract</p> <p>Background</p> <p>Healthcare organisations seeking to manage knowledge and improve organisational performance are increasingly investing in communities of practice (CoPs). Such investments are being made in the absence of empirical evidence demonstrating the impact of CoPs in improving the delivery of healthcare. A realist evaluation is proposed to address this knowledge gap. Underpinned by the principle that outcomes are determined by the context in which an intervention is implemented, a realist evaluation is well suited to understand the role of CoPs in improving healthcare practice. By applying a realist approach, this study will explore the following questions: What outcomes do CoPs achieve in healthcare? Do these outcomes translate into improved practice in healthcare? What are the contexts and mechanisms by which CoPs improve healthcare?</p> <p>Methods</p> <p>The realist evaluation will be conducted by developing, testing, and refining theories on how, why, and when CoPs improve healthcare practice. When collecting data, context will be defined as the setting in which the CoP operates; mechanisms will be the factors and resources that the community offers to influence a change in behaviour or action; and outcomes will be defined as a change in behaviour or work practice that occurs as a result of accessing resources provided by the CoP.</p> <p>Discussion</p> <p>Realist evaluation is being used increasingly to study social interventions where context plays an important role in determining outcomes. This study further enhances the value of realist evaluations by incorporating a social network analysis component to quantify the structural context associated with CoPs. By identifying key mechanisms and contexts that optimise the effectiveness of CoPs, this study will contribute to creating a framework that will guide future establishment and evaluation of CoPs in healthcare.</p

Nursing Leadership Influence on Evidence-Based Practice Culture and Integration

Translating research to practice takes 10-20 years or more and evidence-based practice (EBP) integration remains at 10%-20%, despite recommendations requiring EBP-guided decisions. EBP integration has been associated with up to 30% decreases in healthcare system spending, improved quality outcomes, and increased staff satisfaction. Nurse leaders are accountable for EBP enculturation, yet rate quality and safety as the highest priority and EBP as the lowest. This knowledge gap perpetuates low EBP integration rates and hinders EBP enculturation. Asking whether EBP facilitative interventions for nurse leaders increase scores on organizational culture and readiness, beliefs, and EBP use scales addressed the knowledge gap via this quality improvement, pre/posttest pilot project. Multiple frameworks guided the project: the nursing process, Lewin\u27s change management model, the Johns Hopkins Nursing EBP model, and the Five Practices of Exemplary Leadership-® model. A comprehensive literature search validated the design using EBP facilitators: educational interventions, transformational leadership, strategic planning, and a systems perspective. Pre/posttest data garnered from 14 non-direct care nurse leaders on the Organizational Culture and Readiness for System-Wide Integration of EBP Scale, the EBP Beliefs Scale, and the EBP Implementation Scale was analyzed using 2-sample t tests. Individual questions on the scales revealed statistically significant differences correlating to the facilitative interventions, yet overall aggregate scores did not change significantly. The limited findings contribute to the existing body of knowledge, while positive social implications include resolving public health and safety issues, reversing fiscal irresponsibility, and overcoming resistance to change