Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach

Research into the influence of service quality on customer loyalty has typically focused on confirming isolated direct causal influences regarding particular dimensions of quality, usually undertaken in the context of positive, firm-customer relations. The present study extends analysis of these factors through a new lens. First, the study was undertaken in a market context following a crisis that has had far-reaching consequences for customers’ relational behaviors. We explore the case of the Spanish banking industry, a sector that accurately reflects these new relational conditions, including a rising demand for more socially responsible banking. Second, we propose a holistic model that combines the effects of four key factors associated with service quality (outcome, personnel, servicescape and social qualities). We also apply an innovative predictive methodological technique using partial least squares (PLS) and qualitative comparative analysis (QCA) that enables us not only to determine the direct causal effects among variables, but also to consider different scenarios in which to predict customer loyalty. The results highlight the role of outcome and social qualities. The novelty of the social qualities factor helps to underscore the importance of social, ethical and sustainable practices to customer loyalty, although personnel and servicescape qualities must also be present to improve the predictive capability of service quality on loyalty

Novel Metaknowledge-based Processing Technique for Multimedia Big Data clustering challenges

Past research has challenged us with the task of showing relational patterns between text-based data and then clustering for predictive analysis using Golay Code technique. We focus on a novel approach to extract metaknowledge in multimedia datasets. Our collaboration has been an on-going task of studying the relational patterns between datapoints based on metafeatures extracted from metaknowledge in multimedia datasets. Those selected are significant to suit the mining technique we applied, Golay Code algorithm. In this research paper we summarize findings in optimization of metaknowledge representation for 23-bit representation of structured and unstructured multimedia data in order toComment: IEEE Multimedia Big Data (BigMM 2015

DATA MINING TECHNOLOGIES

Knowledge discovery and data mining software (Knowledge Discovery and Data Mining - KDD) as an interdisciplinary field emersion have been in rapid growth to merge databases, statistics, industries closely related to the desire to extract valuable information and knowledge in a volume as possible.There is a difference in understanding of "knowledge discovery" and "data mining." Discovery information (Knowledge Discovery) in the database is a process to identify patterns / templates of valid data, innovative, useful and, in the last measure, understandable.data mining, knowledge discovery, data warehouse, data mining tools, data mining applications

Large-Scale Neural Systems for Vision and Cognition

— Consideration of how people respond to the question What is this? has suggested new problem frontiers for pattern recognition and information fusion, as well as neural systems that embody the cognitive transformation of declarative information into relational knowledge. In contrast to traditional classification methods, which aim to find the single correct label for each exemplar (This is a car), the new approach discovers rules that embody coherent relationships among labels which would otherwise appear contradictory to a learning system (This is a car, that is a vehicle, over there is a sedan). This talk will describe how an individual who experiences exemplars in real time, with each exemplar trained on at most one category label, can autonomously discover a hierarchy of cognitive rules, thereby converting local information into global knowledge. Computational examples are based on the observation that sensors working at different times, locations, and spatial scales, and experts with different goals, languages, and situations, may produce apparently inconsistent image labels, which are reconciled by implicit underlying relationships that the network’s learning process discovers. The ARTMAP information fusion system can, moreover, integrate multiple separate knowledge hierarchies, by fusing independent domains into a unified structure. In the process, the system discovers cross-domain rules, inferring multilevel relationships among groups of output classes, without any supervised labeling of these relationships. In order to self-organize its expert system, the ARTMAP information fusion network features distributed code representations which exploit the model’s intrinsic capacity for one-to-many learning (This is a car and a vehicle and a sedan) as well as many-to-one learning (Each of those vehicles is a car). Fusion system software, testbed datasets, and articles are available from http://cns.bu.edu/techlab.Defense Advanced Research Projects Research Agency (Hewlett-Packard Company, DARPA HR0011-09-3-0001; HRL Laboratories LLC subcontract 801881-BS under prime contract HR0011-09-C-0011); Science of Learning Centers program of the National Science Foundation (SBE-0354378

How effective are smooth compositions in predictive control of TS fuzzy models?

In This Article, We Study The Structural Properties That Smooth Compositions Bring To Predictive Control Of Ts Fuzzy Models And Examine How They Affect The Uncertainties, Parameter Variations Of The System And Environmental Noises To Die Out. We Have Employed The Smoothness Structure Of Compositions To Convert The Mpc Cost Function Of Ts Fuzzy Model Of The Nonlinear Systems To An Incremental Iterative Algorithm. Hence, The Proposed Algorithm Does Not Linearize The Nonlinear Dynamics, Neither Requires Solving An Np Optimization Problem In Mpc And, Therefore, Is Very Fast And Simple. The Connectivist Identification&#8212 Mpc Approach&#8212 Can Be Employed For The Systems With The Long-Range Horizons. Therefore, The Technique Is Beneficial To The Dead-Time And Non-Minimum Phase Systems. The Stability Analysis Of The Algorithm Has Been Carried Out, And The Performance Of The Smooth Ts Fuzzy Identification&Amp -Controller Scheme To The Classical Ones Has Been Compared On A Non-Min Phase Test Problem With Different Uncertainties And Working Environments, Including (A) The Normal Working Conditions, (B) With The Additive Noises, (C) With The Parametric Changes, (D) With The Additive Time-Varying Disturbances To Demonstrate The Robust Behavior Of The Smooth Compositions

Survey of data mining approaches to user modeling for adaptive hypermedia

The ability of an adaptive hypermedia system to create tailored environments depends mainly on the amount and accuracy of information stored in each user model. Some of the difficulties that user modeling faces are the amount of data available to create user models, the adequacy of the data, the noise within that data, and the necessity of capturing the imprecise nature of human behavior. Data mining and machine learning techniques have the ability to handle large amounts of data and to process uncertainty. These characteristics make these techniques suitable for automatic generation of user models that simulate human decision making. This paper surveys different data mining techniques that can be used to efficiently and accurately capture user behavior. The paper also presents guidelines that show which techniques may be used more efficiently according to the task implemented by the applicatio

A novel approach for ANFIS modelling based on Grey system theory for thermal error compensation

The fast and accurate modelling of thermal errors in machining is an important aspect for the implementation of thermal error compensation. This paper presents a novel modelling approach for thermal error compensation on CNC machine tools. The method combines the Adaptive Neuro Fuzzy Inference System (ANFIS) and Grey system theory to predict thermal errors in machining. Instead of following a traditional approach, which utilises original data patterns to construct the ANFIS model, this paper proposes to exploit Accumulation Generation Operation (AGO) to simplify the modelling procedures. AGO, a basis of the Grey system theory, is used to uncover a development tendency so that the features and laws of integration hidden in the chaotic raw data can be sufficiently revealed. AGO properties make it easier for the proposed model to design and predict. According to the simulation results, the proposed model demonstrates stronger prediction power than standard ANFIS model only with minimum number of training samples

Fuzzy model identification and self learning with smooth compositions

This Paper Develops A Smooth Model Identification And Self-Learning Strategy For Dynamic Systems Taking Into Account Possible Parameter Variations And Uncertainties. We Have Tried To Solve The Problem Such That The Model Follows The Changes And Variations In The System On A Continuous And Smooth Surface. Running The Model To Adaptively Gain The Optimum Values Of The Parameters On A Smooth Surface Would Facilitate Further Improvements In The Application Of Other Derivative Based Optimization Control Algorithms Such As Mpc Or Robust Control Algorithms To Achieve A Combined Modeling-Control Scheme. Compared To The Earlier Works On The Smooth Fuzzy Modeling Structures, We Could Reach A Desired Trade-Off Between The Model Optimality And The Computational Load. The Proposed Method Has Been Evaluated On A Test Problem As Well As The Non-Linear Dynamic Of A Chemical Process.This publication was supported in part by project MINECO, TEC2017-88048-C2-2-

Speaker Normalization Using Cortical Strip Maps: A Neural Model for Steady State Vowel Identification

Auditory signals of speech are speaker-dependent, but representations of language meaning are speaker-independent. Such a transformation enables speech to be understood from different speakers. A neural model is presented that performs speaker normalization to generate a pitchindependent representation of speech sounds, while also preserving information about speaker identity. This speaker-invariant representation is categorized into unitized speech items, which input to sequential working memories whose distributed patterns can be categorized, or chunked, into syllable and word representations. The proposed model fits into an emerging model of auditory streaming and speech categorization. The auditory streaming and speaker normalization parts of the model both use multiple strip representations and asymmetric competitive circuits, thereby suggesting that these two circuits arose from similar neural designs. The normalized speech items are rapidly categorized and stably remembered by Adaptive Resonance Theory circuits. Simulations use synthesized steady-state vowels from the Peterson and Barney [J. Acoust. Soc. Am. 24, 175-184 (1952)] vowel database and achieve accuracy rates similar to those achieved by human listeners. These results are compared to behavioral data and other speaker normalization models.National Science Foundation (SBE-0354378); Office of Naval Research (N00014-01-1-0624