Public bus transport service satisfaction: Understanding its value to urban passengers towards improved uptake

To accurately direct investments towards sustainable transit, current transport status and factors driving passengers towards private cars instead of public transport (PT) should be identified first. Past research advocated improvements in PT to shift mode-usage but has yet to model the different causal effects that direct bus users to cars in rapidly developing yet congested areas. On-board questionnaire survey data from intra-city Abu Dhabi bus passengers (n = 1520, variables = 31) over a month were gathered in this study during both weekends and weekdays. The study modelled existing bias of travellers and quality attributes as antecedents of bus service's perceived value for money (VfM) and satisfaction from level of service (LoS) and mode choice (car vs. bus) as the ultimate consequence. Findings revealed that any previous biased opinions of travellers adversely affected satisfaction and perceived value, while quality attributes had a positive effect. Mode use was influenced by satisfaction from LoS (frequency of buses and network coverage), which was a positive consequence of perceived VfM (quality of ride and level of fare trade-off). Journey time and bus-stop waiting area quality also positively influenced satisfaction from fare level while passenger sociodemographic distribution showed that most respondents travelled more than five times a week by bus and were full-time workers and transport agencies may target service improvements around office-hours

Air Transport Service Quality Factors: a Systematic Literature Review

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Factors Affecting Commuters' Intentions in Using Park and Ride (P&R) Facilities Based on Theory of Planned Behavior

Park and Ride (P&R) is a form of transportation demand management closely related to commuting activities. Several developed countries, such as the UK, Canada, China, and Hong Kong already implemented P&R with a high level of effectiveness and success in overcoming the congestion problems in the city center, low use of public transportation, and air pollution. However, in developing countries, the various positive impacts of P&R still have not been able to encourage commuters' intentions to use these facilities. The level of P&R use at Sidoarjo Station is still relatively low (44.3%). Behavioral is one of several keys to the success of P&R that depends on intention and ability. The intention is the result of knowledge, social, and infrastructure that can support the use of public transport and P&R. This study aims to identify factors that can influence commuters' intentions to use P&R at Sidoarjo Station based on the theory of planned behavior using SEM analysis. The results showed that P&R and public transportation conditions as perceived behavioral control were the most influential factors on commuter intentions. The conditions of public transportation (including availability and location) and the quality of P&R facilities are also essential considerations for commuters using P&R

The container terminal characteristics and customer’s satisfaction

This paper attempts to evaluate and understand the port sector senior managers’ perception relative to the influence of the port characteristics and specific container terminals in customers’ satisfaction. The SEM (Structural Equation Modelling) methodology is used to confirm the investigation model. The sample is composed by 151 valid responses, each one of them regarding a specific terminal of a set of 12 Portuguese and Spanish container terminals. The results confirm the influence of the port and container terminal characteristics in customer’s satisfaction.info:eu-repo/semantics/publishedVersio

Higher-Order PLS-PM Approach for Different Types of Constructs

AbstractPartial least squares path modeling (PLS-PM) has become very popular in recent years, for measuring concepts that depend on different aspects and that are based on different types of relationships. PLS-PM represents a useful tool to explore relationships and to analyze the influence of the different aspects on the complex phenomenon analyzed. In particular, the use of higher-order constructs has allowed researchers to extend the application of PLS-PM to more advanced and complex models. In this work, our attention is focused on higher-order constructs that include reflective or formative relationships. Even if the dispute between formative models and reflective models is not exactly recent, it is still alive in current literature, for the most part within the context of structural equation models. This paper focuses attention on theoretical and mathematical differences between formative and reflective measurement models within the context of the PLS-PM approach. A simulation study is proposed in order to show how these approaches fit well in different modeling situations. The approaches have been compared using empirical application in a sustainability context. The findings from the simulation and the empirical application can help researchers to estimate and to use the higher-order PLS-PM approach in reflective and formative type models

An Empirical Analysis to Control Product Counterfeiting in the Automotive Industry\u27s Supply Chains in Pakistan

The counterfeits pose significant health and safety threat to consumers. The quality image of firms is vulnerable to the damage caused by the expanding flow of counterfeit products in today’s global supply chains. The counterfeiting markets are swelling due to globalization and customers’ willingness to buy counterfeits, fueling illicit activities to explode further. Buyers look for the original parts are deceived by the false (deceptive) signals’ communication. The counterfeiting market has become a multi-billion industry but lacks detailed insights into the supply side of counterfeiting (deceptive side). The study aims to investigate and assess the relationship between the anti-counterfeiting strategies and improvement in the firm’s supply performance within the internal and external supply chain quality management context in the auto-parts industry’s supply chains in Pakistan

The Contingent Effects of Value Creation Processes on Project Value–An Empirical Analysis from Project Managers’ Perspective

Projects are seen as platforms for bringing changes that may create value for stakeholders. There are two main schools of thought on the value creation processes; one based on transactional exchange theories and the other on relations-based theories. The former focus on value creation through reduction of transactional costs, while the latter emphasises addressing project stakeholder’s needs through establishing close interactions with involved parties. Accordingly, this research examines effects on project value of the two value creation processes for project delivery: independent value creation– where the firm relies on its capabilities and expertise to deliver the project, without the need for seeking collaboration from other firms; and value co-creation– where the firm and key stakeholders collaborate to deliver the project based on close relationships. Extant studies have conceptually identified the effects on project value of both value creation processes. Nevertheless, there is a little empirical investigation of these effects. Hence, the main objective of this research is to investigate how both processes of value creation affect project value and the moderating effects of two critical contingent variables –requirements uncertainty and project complexity– on the relationship between value creation processes and project value. The study employs a deductive approach to fulfil this aim, and applies a cross-sectional survey to collect data; 168 valid responses from Chilean project managers were returned. A multivariate analysis using PLS-SEM was conducted to validate the conceptual framework and to test the hypotheses. Contributing to literature, the findings demonstrate that both value creation processes impact jointly on project value, and these impacts are moderated by the current level of requirements uncertainty and project complexity. The theoretical and practical implications of the findings are discussed. Directions for future research are elaborated

Modelling Behavioural Antecedents of Inter-Firm Linkages in the Irish Road Freight Industry: an Application of the Theory of Planned Behaviour

The Irish road haulage industry exhibits a structure dominated by singlevehicle owner-managed operators. This has implications for the Irish economy through reduced efficiency. It is crucial that Ireland’s transport policies sustain its trade-dependent economy and this study can help inform those policies. The European Union has made a commitment to promoting sustainable mobility through advanced transport logistics. One of the principal areas not previously addressed is that of barriers to ollaboration. This thesis initially examines economies of scale within the road freight industry and argues that collaborative networks can aid sustainable transport and increase efficiencies in logistics. It addresses the attitudes of operators towards collaborative alliances. An initial assessment of operators’ economic-rational decision-making was employed. A theoretical framework of behavioural economics is presented and a conceptual model based on it was employed for extracting attitudes. Non-economic factors were explored as key influencers of decision-making. The Theory of Planned Behaviour (TPB) was used as the foundation of the research methodology. A mixed-method survey approach was used, that is, qualitative and quantitative methods. Content analysis of the qualitative interviews was carried out in order to develop a list of modal accessible beliefs. A structured postal questionnaire was utilised as the primary research instrument. ii Structural Equation Modelling was applied in order to model the key influencers on owner-managers’ intentions to perform collaborative activities. The TPB was found to be an effective method for eliciting the influencers on industry operators. It allowed the key indicators of their intention to perform collaborative activities to be determined. Three latent factors: economic appraisal, normative pressure and control over time were key influencers. The operator’s perception of other people’s opinions had a significant influence on their intention formation. It is concluded that an educational programme would act as a catalyst to collaboratio