Mobile travel services: the effect of moderating context factors

This article has two objectives: (1) to draw an international comparison regarding the acceptance of mobile travel services in three countries with different profiles when it comes to travelling and mobile telecommunications, and (2) to extend relevant literature on mobile applications, more specifically travel services, by including context-related concepts, taking moderating factors like location, mobility of users, physical, and social context into account. Based on surveys that were carried out in 2009, structural equation modelling is used to identify differences in patterns in the use of mobile travel services and in the role of context-related variables. the conclusion of this article is that context-related factors, that is, mobility and (physical and social) context, have an impact on the relationship between the core concepts of technology Acceptance model (TAM) and Diffusion of Innovation (DoI) research. many studies on the acceptance and use of mobile services indicate that a deep understanding is needed of individual, context-related, and technological characteristics and the way they interact. this is also highly relevant to the travel industry, which wants to utilize the opportunities provided by mobile technology

Why continue sharing: determinants of behavior in collaborative economy services

La economía colaborativa está revolucionando la forma en que los consumidores utilizan los bienes y servicios. En nuestro estudio modificamos y ampliamos el modelo de confirmación de expectativas para determinar los factores motivacionales que impulsan la satisfacción y la intención de continuar usando los servicios de viajes colaborativos. Más importante aún, agregamos el valor social como un factor adicional. En este estudio fueron encuestados usuarios españoles experimentados de BlaBlaCar. La calidad del servicio, la utilidad percibida, la confianza y el valor social son determinantes de la satisfacción de los usuarios experimentados y, a través de ella, de la intención de continuar usando; mientras que no es el caso para el impacto ambiental ni para los beneficios económicos. Además, la confianza afecta directamente a la intención de continuar. Estos resultados tienen implicaciones gerenciales relevantes, mostrando que los usuarios de algunos servicios colaborativos están motivados por otros factores además de los económicos.The sharing economy is revolutionizing the way consumers use goods and services. In our study we modify and extend the expectation confirmation model to determine the motivational factors which drive the satisfaction and continue intention to use ridesharing services. Most importantly, we add social value as an additional factor to those previously studied in the literature. We apply our model in a survey among experienced Spanish users of BlaBlaCar. Service quality, perceived usefulness, trust and social value are determinants of satisfaction of experienced users and through it, of intention to continuance; while it is the case neither for environmental impact nor for economic benefits. Additionally, trust affects directly continuance. These results have relevant managerial implications, showing that users of some sharing services are motivated by other factors than purely economic

Will the Net Turn Car Dealers into Dinosaurs? State Limits on Auto Sales Online

Many states have automobile franchise laws that impede or prohibit newcomers from entering the business of selling cars within certain local markets. The laws protect licensed local automobile dealers from certain types of competition; moreover, in many states those laws have the effect of prohibiting anyone except a licensed dealer from selling cars over the Internet. Defenders of the laws assert that they are necessary to protect consumers and dealers themselves. However, those laws harm consumers by impeding competition among sellers of cars. Several economic studies, including a study by the Federal Trade Commission, support that conclusion. In addition, state regulation of Internet commerce threatens to impede interstate commerce. The Constitution's commerce clause was intended to prevent states from erecting trade barriers that protect local businesses at the expense of national trade. The courts, therefore, will frown on states' trying to protect local dealers at the expense of consumers nationwide. The Internet is changing the traditional relationship among manufacturers, middlemen, and consumers. The middleman will not become extinct, but consumers will interact more with manufacturers, as often manufacturers are the best source of information about a product. Protectionist laws that make it harder to compete with traditional dealers harm consumers and will simply lead to stagnation. States should repeal laws that restrict online automobile sales before the Internet economy leaves their citizens behind

Critical review of strategic planning research in hospitality and tourism

Strategic planning remains one of the most popular management tools, but theoretical and empirical developments in the academic literature have been a slow burn. This paper addresses this gap and provides an up-to-date review of hospitality and tourism strategic planning research. We review strategic planning research from 1995 to 2013 in seven leading tourism academic journals, and adopt a modern and broad conceptualization of strategic planning. While there is some awareness of effective tourism strategic planning processes, academic research has not kept pace with practice. To stimulate a resurgence of research interest, we provide future research directions. We observe a methodological introspection and present some new research methodologies, which are critically important in researching the turbulent, chaotic and nonlinear tourism environment

Digital Governance as Alternative Public Service Delivery : A Case Study of Digital Public Services for Difficult Territory

application/pdf本稿は、伝統的な公共サービスの供給方法とも、またNew Public Management などが導入を推進してきたアウトソーシングや民営化、公私協働などとも異なる、Alternative Service Delivery （ASD）としてのデジタル・ガバナンスについて探求するものである。デジタル・テクノロジーが公共サービスを、特に困難な場所において供給する可能性を分析するため、日本の小笠原諸島についての事例研究を通じ、公共サービスにおける公平と公正の問題を論じる。 本稿はまず、ASD としてのデジタル・ガバナンスについて、New Public Management （NPM）、New Public Governance （NPG）、公共サービス供給、Co-production （協働） などに関する文献レビューを行ったうえ、デジタル・ガバナンスに特有のデジタル・ディバイドや透明性などの課題を指摘する。小笠原諸島に関する事例研究は、離島において様々なサービスを可能にし、また新たな機会を生み出す、公共サービス供給の一方法としてのデジタル・テクノロジーの可能性を示している。departmental bulletin pape

Економічна безпека туризму в Німеччині: моделі виходу з кризи

Purpose – to analyze the models of overcoming the crisis of the tourism business in Germany. Design/Method/Approach of the research. The research method is an expert opinion analysis on possible scenarios for the Covid-19/Coronavirus pandemic crisis development, the consequences for German tourism, and possible models of overcoming the crisis. Findings. The paper analyzes the models of overcoming the crisis in Germany's tourism business during the gradual attenuation of the Covid-19/ Coronavirus pandemic and the beginning of the national borders lento opening. That allowed us to formulate an assumption of possible scenarios while crisis overcoming in the tourism business in Germany. Theoretical and practical implications. The analysis of possible scenarios while overcoming the crisis in the tourism business in Germany phenomena in Germany's tourism industry can be very interesting both for practitioners and for theorists studying the problems of tourism development worldwide. Originality/Value. The article investigates the regional differences of the tourism crisis developed during the Covid-19/ Coronavirus pandemic. Based on a logical analysis of the models for overcoming the tourism business crisis in Germany, the paper analyzed factors that can affect changes in consumer habits and include vital economic aspects of the tourism business restoration. This paper expands researchers’ capabilities in the crisis phenomena analysis in the tourism business and assists in the most accurate and reasonable forecasting for the long-term sustainable development and competitive advantages of tourism enterprises. Paper type – theoretical. Keywords: tourism business; model; crisis; Covid-19/Coronavirus pandemic