Technology, organisation and productivity performance in services : lessons from Britain and the United States since 1870

This paper documents the comparative productivity performance of the United States and Britain since 1870, showing the importance of developments in services. We identify the transition in market services from customised, low-volume, high-margin business organised on a network basis to standardised, high-volume, low-margin business with hierarchical management, as a key factor. A model of the interaction between technology, organisation and economic performance is then provided, focusing on the transition from networks to hierarchies. Four general lessons are drawn: (1) developments in services must be analysed if the major changes in comparative productivity performance among nations are to be understood fully; (2) different technologies and organisational forms can co-exist efficiently; (3) technological change can cause difficulties of adjustment in technology-using sectors if it is not suited to the social capabilities of the society; (4) reversal of technological trends can lead to reversal of comparative productivity performance

An active, ontology-driven network service for Internet collaboration

Web portals have emerged as an important means of collaboration on the WWW, and the integration of ontologies promises to make them more accurate in how they serve users’ collaboration and information location requirements. However, web portals are essentially a centralised architecture resulting in difficulties supporting seamless roaming between portals and collaboration between groups supported on different portals. This paper proposes an alternative approach to collaboration over the web using ontologies that is de-centralised and exploits content-based networking. We argue that this approach promises a user-centric, timely, secure and location-independent mechanism, which is potentially more scaleable and universal than existing centralised portals

A Complexity Science - Based Management Framework for Virtual Organisations

The virtual organisation challenges traditional management assumptions because a new means of coordinating globally dispersed employees is needed. To understand the collective activities of a workforce separated by space and time, this paper describes a complexity science-based management framework for virtual organisations. Specific focus is on a South African virtual organisation as a complex adaptive system. A single, embedded case study strategy was followed, and multiple data sources used to generate theory. In this paper, results are reported that clarify the management of an organisation where technology replaces conventional face-to-face contexts for socialisation and assimilation. The paper shows how managers create a virtual context for sharing meaning and interaction through synergy, empowerment, participation and an accountable, committed workforce.virtual organisation, management, complexity science

Policy based roles for distributed systems security

Distributed systems are increasingly being used in commercial environments necessitating the development of trustworthy and reliable security mechanisms. There is often no clear informal or formal specification of enterprise authorisation policies and no tools to translate policy specifications to access control implementation mechanisms such as capabilities or Access Control Lists. It is thus difficult to analyse the policy to detect conflicts or flaws and it is difficult to verify that the implementation corresponds to the policy specification. We present in this paper a framework for the specification of management policies. We are concerned with two types of policies: obligations which specify what activities a manager or agent must or must not perform on a set of target objects and authorisations which specify what activities a subject (manager or agent) can or can not perform on the set of target objects. Management policies are then grouped into roles reflecting the organisation..

Technology, Organisation and Productivity Performance in Services: Lessons from Britain and the United States, 1870-1990

We document comparative productivity performance since 1870, showing the importance of services for US overtaking of Britain. The transition in market services from customised, low-volume, high-margin business organised on a network basis to standardised, high-volume, low-margin business with hierarchical management, is identified as a key factor. A model of the interaction between technology, organisation and economic performance is then provided, focusing on the transition from networks to hierarchies. We show that different technologies and organisational forms can co-exist efficiently and that technological change can cause difficulties of adjustment if it is not suited to the social capabilities of the society.productivity, services, technology, organisation, hierarchies, netwworks

Footprints of emergence

It is ironic that the management of education has become more closed while learning has become more open, particularly over the past 10-20 years. The curriculum has become more instrumental, predictive, standardized, and micro-managed in the belief that this supports employability as well as the management of educational processes, resources, and value. Meanwhile, people have embraced interactive, participatory, collaborative, and innovative networks for living and learning. To respond to these challenges, we need to develop practical tools to help us describe these new forms of learning which are multivariate, self-organised, complex, adaptive, and unpredictable. We draw on complexity theory and our experience as researchers, designers, and participants in open and interactive learning to go beyond conventional approaches. We develop a 3D model of landscapes of learning for exploring the relationship between prescribed and emergent learning in any given curriculum. We do this by repeatedly testing our descriptive landscapes (or footprints) against theory, research, and practice across a range of case studies. By doing this, we have not only come up with a practical tool which can be used by curriculum designers, but also realised that the curriculum itself can usefully be treated as emergent, depending on the dynamicsbetween prescribed and emergent learning and how the learning landscape is curated

GRAPHICAL REPRESENTATION OF TRANSACTION ARRANGEMENTS

With this article the intention is to add to the Transaction Cost Analysis empirical discussions. It introduces a model that aims to graphically represent transaction arrangements. The proposed model was empirically tested in the Brazilian fruit export sector. Six different fruit were used as the basis for the investigation: melons, grapes, mangoes, papayas, oranges and apples. These are the six most exported fruit produced in Brazil. Two distinct research techniques were used in the investigation: secondary data analysis and interviews. The focal aim of the secondary data research was the characterisation and comparison of the production and export sequences of the six most exported Brazilian fruit types. The content of the semi-structured interview questions was determined based on the literature review of Transaction Cost Analysis and the international fruit trade. The questions were carefully chosen to reveal the factors which are determinant for the configuration of transaction arrangements in the fruit trade. The Graphical Representation of Transactions successfully disclosed the three main types of arrangements used by Brazilian fruit exporters. These arrangements are: Integrated Production-Export Transaction Arrangement, Export Agents Transaction Arrangement and the Integrated Multinational Transaction Arrangement. The graphical model makes the process of categorising organisations according to their behaviour more precise. By clearly describing the technical activities performed by an organisation it is possible to assess its role in a specific sector.transaction costs, fruit trade, graphical representation., Crop Production/Industries,

Group Behavior and Development: A Comparison of Farmers' Organisations in South Korea and Taiwan

This study presents a comparative analysis of farmers' organisations in Korea and Taiwan during 1950-80 in order to help us understand the role of group behavior in affecting development outcomes. It highlights the linkages between group behavior, parastatal organisational structures and economic performance. The paper examines the historical and political economy contexts that led to the creation of both countries' farmers' organisations and highlights the institutional characteristics that impacted their operational effectiveness. The study discusses elements in internal and external policies that affected group motivation and traces the implications of such differences in group behavior for bottom line performance. Though there existed many similarities in both organisational structure and operations, it is argued that differential intra-group behavioral dynamics led to differences in agricultural performance. Although, with the declining importance of agriculture, the relative importance of such organisations has declined in recent years, the study is relevant for developing countries at every stage of development.Farmers' Organizations, Korea, Taiwan, Group Behavior

Networks in the shadow of markets and hierarchies : calling the shots in the visual effects industry

The nature and organisation of creative industries and creative work has increasingly been at the centre of academic and policy debates in recent years. The differentiation of this field, economically and spatially, has been tied to more general arguments about the trend towards new trust-based, network forms of organization and economic coordination. In the first part of this paper, we set out, unpack and then critique the conceptual and empirical foundations of such claims. In the main section of the paper, we draw on research into a particular creative sector of the economy - the visual effects component of the film industry - a relatively new though increasingly important global production network. By focusing both on firms and their workers, and drawing on concepts derived from global value chain, labour process and institutional analysis, we aim to offer a more realistic and grounded analysis of creative work within creative industries. The analysis begins with an attempt to explain the power dynamics and patterns of competition and collaboration in inter-firm relations within the Hollywood studio-dominated value chain, before moving to a detailed examination of how the organisation of work and reemployment relations are central to the capturing of value. On the basis of that evidence, we conclude that trust-based networks and collaborative communities play some part in accessing and acquiring leverage in the value chain, but do not explain the core mechanisms of resource allocation, coordination and work organisation

Competition, Co-operation and Subcontracting - Lessons from the Clothing Industry in Thailand.

A close examination of the organisation of the clothing industry in Thailand exhibits a rather paradoxical situation: although the structural features of the sector - the breaking down of the production process, high labour intensity, low asset specificity, low skilled labour - seem to legitimate a market co-ordination mechanism, it is a close, durable and multiform co-operation which cements, in Thailand, the relations between contractors and subcontractors, as well as between subcontractors themselves. We defend the idea that this kind of co-operative organisation of economic activities represents an appropriate answer to the flexibility required by ever changing markets. Co-operation is here understood as a mechanism of temporal co-ordination of economic activities which, far from substituting itself to the market co-ordination mechanism, rather completes it.Thailand, subcontracting, industrial district, competition, co-operation