Flexibility in Process-Aware Information Systems

Abstract. Process-aware information systems (PAIS) must be able to deal with uncertainty, exceptional situations, and environmental changes. Needed business agility is often hindered by the lacking flexibility of existing PAIS. Once a process is implemented, its logic cannot be adapted or refined anymore. This often leads to rigid behavior or gaps between real-world processes and implemented ones. In response to this drawback, adaptive PAIS have emerged, which allow to dynamically adapt or evolve the structure of process models under execution. This paper deals with fundamental challenges related to structural process changes, discusses how existing approaches deal with them, and shows how the various problems have been exterminated in ADEPT2 change framework. We also survey existing approaches fostering flexible process support.

Flexibility in Process-aware Information Systems (ProFlex) - Workshop Report.

The goal of the ProFlex workshop is to bring together practitioners and researchers from different communities who share an interest in flexibility of process-aware information systems and team support. This workshop report gives an overview of the presented papers that address various flexibility issues of process-aware information systems

Enabling Flexibility in Process-Aware Information Systems: Challenges, Methods, Technologies

In today’s dynamic business world, the success of a company increasingly depends on its ability to react to changes in its environment in a quick and flexible way. Companies have therefore identified process agility as a competitive advantage to address business trends like increasing product and service variability or faster time to market, and to ensure business IT alignment. Along this trend, a new generation of information systems has emerged—so-called process-aware information systems (PAIS), like workflow management systems, case handling tools, and service orchestration engines. With this book, Reichert and Weber address these flexibility needs and provide an overview of PAIS with a strong focus on methods and technologies fostering flexibility for all phases of the process lifecycle (i.e., modeling, configuration, execution and evolution). Their presentation is divided into six parts. Part I starts with an introduction of fundamental PAIS concepts and establishes the context of process flexibility in the light of practical scenarios. Part II focuses on flexibility support for pre-specified processes, the currently predominant paradigm in the field of business process management (BPM). Part III details flexibility support for loosely specified processes, which only partially specify the process model at build-time, while decisions regarding the exact specification of certain model parts are deferred to the run-time. Part IV deals with user- and data-driven processes, which aim at a tight integration of processes and data, and hence enable an increased flexibility compared to traditional PAIS. Part V introduces existing technologies and systems for the realization of a flexible PAIS. Finally, Part VI summarizes the main ideas of this book and gives an outlook on advanced flexibility issues. The attached pdf file gives a preview on Chapter 3 of the book which explains the book's overall structure

What BPM Technology Can Do for Healthcare Process Support

Healthcare organizations are facing the challenge of delivering personalized services to their patients in a cost-effective and efficient manner. This, in turn, requires advanced IT support for healthcare processes covering both organizational procedures and knowledge-intensive, dynamic treatment processes. Nowadays, required agility is often hindered by a lack of flexibility in hospital information systems. To overcome this inflexibility a new generation of information systems, denoted as process-aware information systems (PAISs), has emerged. In contrast to data- and function-centered information systems, a PAIS separates process logic from application code and thus provides an additional architectural layer. However, the introduction of process-aware hospital information systems must neither result in rigidity nor restrict staff members in their daily work. This keynote presentation reflects on recent developments from the business process management (BPM) domain, which enable process adaptation, process flexibility, and process evolution. These key features will be illustrated along existing BPM frameworks. Altogether, emerging BPM methods, concepts and technologies will contribute to further enhance IT support for healthcare processes

Robust and Flexible Error Handling in the AristaFlow BPM Suite

Process-aware information systems will be not accepted by users if rigidity or idleness due to failures comes with them. When implementing business processes based on process management technology one fundamental goal is to ensure robustness of the resulting process-aware information system. Meeting this goal becomes extremely complicated if high flexibility demands need to be fullled. This paper shows how the AristaFlow BPM Suite assists process participants in coping with errors and exceptional situations in a flexible and robust way. In particular, we focus on novel error handling procedures and capabilities using the flexibility provided by ad-hoc changes not shown in other context so far

Supporting the Optimized Execution of Business Processes through Recommendations

In order to be able to flexibly adjust a company’s business processes (BPs) there is an increasing interest in flexible Process-Aware Information Systems (PAISs). This increasing flexibility, however, typically implies decreased user guidance by the PAIS and thus poses additional challenges to its users. This work proposes a recommendation system which assists users during process execution to optimize performance goals of the processes. The recommendation system is based on a constraint-based approach for planning and scheduling the BP activities and considers both the control-flow and the resource perspective.Ministerio de Ciencia e Innovación TIN2009-1371

A Heuristic Approach for Discovering Reference Models by Mining Process Model Variants

Recently, a new generation of adaptive Process-Aware Information Systems (PAISs) has emerged, which enables structural process changes during runtime while preserving PAIS robustness and consistency. Such flexibility, in turn, leads to a large number of process variants derived from the same model, but differing in structure. Generally, such variants are expensive to configure and maintain. This paper provides a heuristic search algorithm which fosters learning from past process changes by mining process variants. The algorithm discovers a reference model based on which the need for future process configuration and adaptation can be reduced. It additionally provides the flexibility to control the process evolution procedure, i.e., we can control to what degree the discovered reference model differs from the original one. As benefit, we can not only control the effort for updating the reference model, but also gain the flexibility to perform only the most important adaptations of the current reference model. Our mining algorithm is implemented and evaluated by a simulation using more than 7000 process models. Simulation results indicate strong performance and scalability of our algorithm even when facing large-sized process models

Flexible Support of Healthcare Processes

Traditionally, healthcare information systems have focused on the support of predictable and repetitive clinical processes. Even though the latter can be often prespecified in formal process models, process flexibility in terms of dynamic adaptability is indispensable to cope with exceptions and unforeseen situations. Flexibility is further required to accommodate the need for evolving healthcare processes and to properly support healthcare process variability. In addition, process-aware information systems are increasingly used to support less structured healthcare processes (i.e., patient treatment processes), which can be characterized as knowledge-intensive. Healthcare processes of this category are neither fully predictable nor repetitive and, therefore, they cannot be fully prespecified at design time. The partial unpredictability of these processes, in turn, demands a certain amount of looseness. This chapter deals with the characteristic flexibility needs of both prespecified and loosely specified healthcare processes. In addition, it presents fundamental flexibility features required to address these flexibility needs as well as to accommodate them in healthcare practice