Knowledge management techniques for know-how transfer systems design : the case of an oil company

This paper presents a research in progress on the use of knowledge engineering and knowledge management techniques for the development of a strategic approach for the transfer of professional know-how. This transfer is based on the design of devices for sharing and learning clearly identified knowledge in the oil industry domains. This work is based on a pilot study which was carried out in the PED department (Petroleum Engineering & Development) and it deals with upstream activity of the oil group Sonatrach. A mapping of this know-how was established using a method based on mapping strategy. The main steps of the current approach are the strategic analysis for required competences, the processes analysis for professional know-how and a cross analysis for strategic competences and critical know-how. Emphasis is put on the strategic and critical aspects in the areas of knowledge where efforts are to be made in terms of capitalising, sharing, learning and transfer.Learning, E-learning, Knowledge management, Knowledge map, Strategy map, Knowledge engineering, Knowledge servers, Computer assisted human learning

Using a Creativity Workshop to Generate Requirements for an Event Database Application

This paper describes one experience of using a creativity workshop to generate requirements for an event database application for a network of German Chambers of Commerce (CCI’s). The workshop described was the first to be run by the host organization. Techniques used during the workshop included discussion of system boundaries and use of creativity triggers. We discuss the results from the workshop in terms of the number and importance to stakeholders of the requirements generated. We end with a presentation of lessons learnt for improved creative practices in requirements engineering

Multi‐layered knowledge‐based architecture of the adaptable distance learning system

The quality of the distance learning courses is largely influenced by competently prepared educational resources and an effective study support system. One of the possible ways to improve distance learning infrastructure and increase its effectiveness is to extend the architecture of present e‐learning systems by the components for adaptable and sustainable learning. This research work is devoted to developing the service‐oriented distance learning environment adaptable to the user's needs. The proposed adaptable communication environment of distance learning is constructed by integration of new components of communication scenarios generation, adaptable for student's goals, multilayered domain ontology of learning subject and forming intelligent agents’ framework possible. The paper presents the knowledge‐based component architecture of the distance learning system, which enables a better adaptation of learning resources to students. The paper analyses the possibilities of integrating ontology into the e‐learning system. The issues of decomposing ontology into different levels of understanding are discussed in order to adapt to learner's tasks and goals. A conceptual approach is proposed for extending the existing distance learning system architecture by intelligent and deeper knowledge layers. Santrauka Nuotolinių studijų kokybė daugiausia priklauso nuo kompetentingai parengtų mokomųjų priemonių ir veiksmingai veikiančios studijų paramos sistemos. Ieškant priemonių, kaip pagerinti nuotolinių studijų sistemos infrastruktūrą ir padidinti jos darbo efektyvumą, nagrinėjamos galimybės praplėsti tradicinės nuotolinio mokymo sistemos architektūrą komponentėmis, kurios leistų išplėtoti adaptuotą ir darnų mokymosi procesą. Šio tyrimo uždaviniai skirti paslaugoms, skirtoms išvystyti nuotolinio mokymo aplinką. Siekiant sukurti tinkamą kompiuterizuotą bendradarbiavimo aplinką, lanksčiai prisitaikoma prie kintančių vartotojo poreikių studijų procese. Architektūra projektuojama integruojant naujas komponentes bendravimo scenarijams generuoti, daugelio lygių dalykinės srities ontologijai naudoti ir sudarant sąlygas automatizuotam intelektinių agentų bendravimui. Straipsnyje nagrinėjamos galimybės integruoti dalykinės srities ontologiją į tradicinės nuotolinio mokymo sistemos aplinką. Ontologijos detalizavimo pagal studento supratimo lygmenis klausimai nagrinėjami siekiant pateikti koncepcinį tokios nuotolinės adaptuotos sistemos darbo modelį. First published online: 21 Oct 2010 Reikšminiai žodžiai: nuotolinio mokymo aplinka, adaptuotas elektroninis mokymas, sprendimų priėmimo sistema, ontologija, intelektualūs agentai, žiniomis grindžiama architektūra

KM and WEB 2.0 methods for project-based learning. MESHAT : a monitoring and experience sharing tool

Our work aims at studying tools offered to learners and tutors involved in face-to-face or blended project-based learning activities. To understand better the needs and expectations of each actor, we are especially interested in the specific case of project management training. The results of a course observation show that the lack of monitoring and expertise transfer tools involves important dysfunctions in the course organisation and therefore dissatisfaction for tutors and students (in particular about the acquisition of knowledge and expertise). So as to solve this problem, we propose a personalised platform (according to the actor: project group, student or tutor), which gives information to monitor activities and supports the acquisition and transfer of expertise. This platform is based on Knowledge Management (KM) and Web 2.0 concepts to support the dynamic building of knowledge. KM is used to define the learning process (based on the experiential learning theory) and the way the individual knowledge building is monitored (based on metacognitive concepts). Web 2.0 is used to define the way the experience is shared. We make the hypothesis that this approach improves the acquisition of complex skills (e.g. management, communication and collaboration), which requires a behavioural evolution. We aim at making the students become able 'to learn to learn' and evolve according to contexts. We facilitate their ability to have a critical analysis of their actions according to the situations they encounter.Comment: arXiv admin note: substantial text overlap with arXiv:0911.031

Investigation of relationship between personality characteristics and career management of Melli Bank staff, Iran

Modern organizations provide their required goods and materials easily from other organizations and even other countries and the only resource that can’t be exchanged ideally is human resources, such that an efficient and standard human resources is the most important competitive capital of a country. According to this, current research aims to explain the relationship between personality characteristics with career management of Melli Bank staff in Iran. Statistical population of this research is all employees of Melli Bank central branches which are located in Tehran city. The number of Melli Bank central branches’ employees is 2603 and the total number of branches is 28 and an appropriate group sampling method is applied. The research method is descriptive-correlation type. For data gathering, two questionnaires of career path based on Shine model and personality characteristics questionnaire were used. The results show that there is a positive significant relation between the variables of emotional stability personality with the regression coefficient of 0.143, compatible personality with the regression coefficient of 0.110, experience- oriented personality mode variable with the regression coefficient of 0.231 and work ethic personality with the regression coefficient of 0.143 and career management of Melli Bank employees. But there is no significant relation between extroversion as one of the personality characteristics and employees’ career management. Keywords: career dimensions, career anchors, personality characteristics, Melli Bank. JEL Classification: M10, M12, J2

Combiner suivi de l'activite? et partage d'exp\'eriences en apprentissage par projet pour les acteurs tuteurs et apprenants

Our work aims to study tools offered to students and tutors involved in face-to-face or blended project- based learning activities. Project-based learning is often applied in the case of complex learning (i.e. which aims at making learners acquire various linked skills or develop their behaviours). In comparison to traditional learning, this type of learning relies on co-development, collective responsibility and co-operation. Learners are the principal actors of their learning. These trainings rest on rich and complex organizations, particularly for tutors, and it is difficult to apply innovative educational strategies. Our aim, in a bottom-up approach, is (1) to observe, according to Knowledge Management methods, a course characterized by these three criteria. The observed course concerns project management learning. Its observation allows us (2) to highlight and to analyze the problems encountered by the actors (students, tutors, designers) and (3) to propose tools to solve or improve them. We particularly study the relevance and the limits of the existing monitoring and experience sharing tools. We finally propose a result in the form of the tool MEShaT (Monitoring and Experience Sharing Tool) and end on the perspectives offered by these researches.Comment: 8

Towards a practitioner-centered approach to the design of e-learning competence editors

Girardin, F., Ayman, M., & Josep, B. (2007). Towards a practitioner-centered approach to the design of e-learning competence editors. In T. Navarrete, J. Blat & R. Koper (Eds.), Proceedings of the 3rd TENComptence Open workshop 'Current Research on IMS Learning Design and Lifelong Competence Development Infrastucture' (pp. 99-104). June, 20-21, 2007, Barcelona, Spain: TENCompetence.This article reports on the background research on requirements and current approaches to editors for learning curriculum designers. First we take a critique look at the state of the art in the domain of learning activity editors. We then look back in the information visualization and interaction literature to discuss the design challenged of such tools. From these current theories and applied works we define a set a rules that are crucial for the design of CDP editors based developed on top of complex e-learning models. Finally, we exemplify the set of design rules with a prototype integrating tightly coupled map-based and Gantt chart views.The work on this publication has been sponsored by the TENCompetence Integrated Project that is funded by the European Commission's 6th Framework Programme, priority IST/Technology Enhanced Learning. Contract 027087 [http://www.tencompetence.org

Experiences with GRAIL::Learning Design support in .LRN

The IMS-LD specification allow the transcription of almost any pedagogical model in a "Unit of Learning" (UoL), which is a package where contents and methodology are combined together in order to be deployed in a compliant software. Making use of GRAIL as the supporting tool inside the .LRN Learning Management System, this paper presents two real experiences of use where IMS-LD has been used to deploy pedagogical models with different levels of complexity

Current Research on IMS Learning Design and Lifelong Competence Development Infrastructures

These proceedings consist of the papers presented at the Third TENCompetence Open Workshop which were accepted after peer reviewing. The workshop theme was Current Research on IMS Learning Design and Lifelong Competence Development Infrastructures. The workshop took place at the Universitat Pompeu Fabra, Barcelona, Spain, on the 21st and 22nd of June 2007