Lifelong Learning CRF for Supervised Aspect Extraction

This paper makes a focused contribution to supervised aspect extraction. It shows that if the system has performed aspect extraction from many past domains and retained their results as knowledge, Conditional Random Fields (CRF) can leverage this knowledge in a lifelong learning manner to extract in a new domain markedly better than the traditional CRF without using this prior knowledge. The key innovation is that even after CRF training, the model can still improve its extraction with experiences in its applications.Comment: Accepted at ACL 2017. arXiv admin note: text overlap with arXiv:1612.0794

Enhancing Customer Satisfaction Analysis with a Machine Learning Approach: From a Perspective of Matching Customer Comment and Agent Note

With the booming of UGCs, customer comments are widely utilized in analyzing customer satisfaction. However, due to the characteristics of emotional expression, ambiguous semantics and short text, sentiment analysis with customer comments is easily biased and risky. This paper introduces another important UGC, i.e., agent notes, which not only effectively complements customer comment, but delivers professional details, which may enhance customer satisfaction analysis. Moreover, detecting the mismatch on aspects between these two UGCs may further help gain in-depth customer insights. This paper proposes a machine learning based matching analysis approach, namely CAMP, by which not only the semantics and sentiment in customer comments and agent notes can be sufficiently and comprehensively investigated, but the granular and fine-grained aspects could be detected. The CAMP approach can provide practical guidance for following-up service, and the automation can help speed-up service response, which essentially improves customer satisfaction and retains customer loyalty

Attribute Sentiment Scoring with Online Text Reviews: Accounting for Language Structure and Missing Attributes

The authors address two significant challenges in using online text reviews to obtain fine-grained attribute level sentiment ratings. First, they develop a deep learning convolutional-LSTM hybrid model to account for language structure, in contrast to methods that rely on word frequency. The convolutional layer accounts for the spatial structure (adjacent word groups or phrases) and LSTM accounts for the sequential structure of language (sentiment distributed and modified across non-adjacent phrases). Second, they address the problem of missing attributes in text in construct-ing attribute sentiment scores—as reviewers write only about a subset of attributes and remain silent on others. They develop a model-based imputation strategy using a structural model of heterogeneous rating behavior. Using Yelp restaurant review data, they show superior accuracy in converting text to numerical attribute sentiment scores with their model. The structural model finds three reviewer segments with different motivations: status seeking, altruism/want voice, and need to vent/praise. Interestingly, our results show that reviewers write to inform and vent/praise, but not based on attribute importance. Our heterogeneous model-based imputation performs better than other common imputations; and importantly leads to managerially significant corrections in restaurant attribute ratings

Attribute Sentiment Scoring with Online Text Reviews: Accounting for Language Structure and Missing Attributes

The authors address two significant challenges in using online text reviews to obtain fine-grained attribute level sentiment ratings. First, they develop a deep learning convolutional-LSTM hybrid model to account for language structure, in contrast to methods that rely on word frequency. The convolutional layer accounts for the spatial structure (adjacent word groups or phrases) and LSTM accounts for the sequential structure of language (sentiment distributed and modified across non-adjacent phrases). Second, they address the problem of missing attributes in text in construct-ing attribute sentiment scores—as reviewers write only about a subset of attributes and remain silent on others. They develop a model-based imputation strategy using a structural model of heterogeneous rating behavior. Using Yelp restaurant review data, they show superior accuracy in converting text to numerical attribute sentiment scores with their model. The structural model finds three reviewer segments with different motivations: status seeking, altruism/want voice, and need to vent/praise. Interestingly, our results show that reviewers write to inform and vent/praise, but not based on attribute importance. Our heterogeneous model-based imputation performs better than other common imputations; and importantly leads to managerially significant corrections in restaurant attribute ratings

Topic Modeling in Sentiment Analysis: A Systematic Review

With the expansion and acceptance of Word Wide Web, sentiment analysis has become progressively popular research area in information retrieval and web data analysis. Due to the huge amount of user-generated contents over blogs, forums, social media, etc., sentiment analysis has attracted researchers both in academia and industry, since it deals with the extraction of opinions and sentiments. In this paper, we have presented a review of topic modeling, especially LDA-based techniques, in sentiment analysis. We have presented a detailed analysis of diverse approaches and techniques, and compared the accuracy of different systems among them. The results of different approaches have been summarized, analyzed and presented in a sophisticated fashion. This is the really effort to explore different topic modeling techniques in the capacity of sentiment analysis and imparting a comprehensive comparison among them

Hierarchical Propagation Networks for Fake News Detection: Investigation and Exploitation

Consuming news from social media is becoming increasingly popular. However, social media also enables the widespread of fake news. Because of its detrimental effects brought by social media, fake news detection has attracted increasing attention. However, the performance of detecting fake news only from news content is generally limited as fake news pieces are written to mimic true news. In the real world, news pieces spread through propagation networks on social media. The news propagation networks usually involve multi-levels. In this paper, we study the challenging problem of investigating and exploiting news hierarchical propagation network on social media for fake news detection. In an attempt to understand the correlations between news propagation networks and fake news, first, we build a hierarchical propagation network from macro-level and micro-level of fake news and true news; second, we perform a comparative analysis of the propagation network features of linguistic, structural and temporal perspectives between fake and real news, which demonstrates the potential of utilizing these features to detect fake news; third, we show the effectiveness of these propagation network features for fake news detection. We further validate the effectiveness of these features from feature important analysis. Altogether, this work presents a data-driven view of hierarchical propagation network and fake news and paves the way towards a healthier online news ecosystem.Comment: 10 page

Production and characterisation of pine wood powders from a multi-blade shaft mill

Wood is an important raw material for the manufacture of consumer products and in achieving societal goals for greater sustainability. Wood powders are feedstock for many biorefining and conversion techniques, including chemical, enzymatic and thermochemical processes and for composite manufacture, 3D printing and wood pellet production. Size reduction, therefore, is a key operation in wood utilisation and powder characteristics, such as shape, particle size distribution and micromorphology play a role in powder quality and end-use application. While in a green state, the native chemical composition and structure of wood are preserved. Powders are commonly produced from wood chips using impact mills, which require pre-sized, pre-screened and pre-dried chips. These steps necessitate repeated handling, intermediate storage and contribute to dry matter losses, operation-based emissions and the degradation of the wood chemistry.This thesis investigated a new size reduction technology, known as the multi-blade shaft mill (MBSM). The MBSM performance was studied through the milling of Scots pine (Pinus sylvestris L.) wood using a designed series of experiments and through modelling with multi-linear regression (MLR) analyses. Light microscopy combined with histochemical techniques were used to investigate particle micromorphology and distribution of native extractives in powders. The aim was to evaluate the technical performance of the MBSM with relation to operational parameters, to characterise the produced powders and to evaluate the technology through comparison with impact milling.The results showed that the MBSM could effectively mill both green and dry wood. Produced powders showed distinct differences compared to those obtained using a hammer mill (HM). The specific milling energy of the MBSM was lowest for green wood and within the range of other established size reduction technologies. However, much narrower particle size distributions were observed in MBSM powders and they had significantly greater amounts of finer particles. Particles with high aspect ratio and sphericity were a characteristic of MBSM powders and this Production and characterisation of pine wood powders from a multi-blade shaft mill was true for wood milled above and below its fibre saturation point. MBSM powders from green wood showed evidence of higher specific surface area, larger pore volume and greater micropore diameter than those from HM powder. Preliminary microscopic examination suggested that cell walls in MBSM powders showed evidence of retaining their original native wood structure. Consequently, their extractive content appeared intact. This was in contrast to HM powder and it may reflect the differences between the two size reduction mechanisms. According to the produced MLR models, the results suggest that MBSM milling is more akin to a sawing process and opposite to that of impact-based mills

On relational learning and discovery in social networks: a survey

The social networking scene has evolved tremendously over the years. It has grown in relational complexities that extend a vast presence onto popular social media platforms on the internet. With the advance of sentimental computing and social complexity, relationships which were once thought to be simple have now become multi-dimensional and widespread in the online scene. This explosion in the online social scene has attracted much research attention. The main aims of this work revolve around the knowledge discovery and datamining processes of these feature-rich relations. In this paper, we provide a survey of relational learning and discovery through popular social analysis of different structure types which are integral to applications within the emerging field of sentimental and affective computing. It is hoped that this contribution will add to the clarity of how social networks are analyzed with the latest groundbreaking methods and provide certain directions for future improvements