Evaluation datasets for Twitter sentiment analysis: a survey and a new dataset, the STS-Gold

Sentiment analysis over Twitter offers organisations and individuals a fast and effective way to monitor the publics' feelings towards them and their competitors. To assess the performance of sentiment analysis methods over Twitter a small set of evaluation datasets have been released in the last few years. In this paper we present an overview of eight publicly available and manually annotated evaluation datasets for Twitter sentiment analysis. Based on this review, we show that a common limitation of most of these datasets, when assessing sentiment analysis at target (entity) level, is the lack of distinctive sentiment annotations among the tweets and the entities contained in them. For example, the tweet "I love iPhone, but I hate iPad" can be annotated with a mixed sentiment label, but the entity iPhone within this tweet should be annotated with a positive sentiment label. Aiming to overcome this limitation, and to complement current evaluation datasets, we present STS-Gold, a new evaluation dataset where tweets and targets (entities) are annotated individually and therefore may present different sentiment labels. This paper also provides a comparative study of the various datasets along several dimensions including: total number of tweets, vocabulary size and sparsity. We also investigate the pair-wise correlation among these dimensions as well as their correlations to the sentiment classification performance on different datasets

Alleviating data sparsity for Twitter sentiment analysis

Twitter has brought much attention recently as a hot research topic in the domain of sentiment analysis. Training sentiment classifiers from tweets data often faces the data sparsity problem partly due to the large variety of short and irregular forms introduced to tweets because of the 140-character limit. In this work we propose using two different sets of features to alleviate the data sparseness problem. One is the semantic feature set where we extract semantically hidden concepts from tweets and then incorporate them into classifier training through interpolation. Another is the sentiment-topic feature set where we extract latent topics and the associated topic sentiment from tweets, then augment the original feature space with these sentiment-topics. Experimental results on the Stanford Twitter Sentiment Dataset show that both feature sets outperform the baseline model using unigrams only. Moreover, using semantic features rivals the previously reported best result. Using sentiment topic features achieves 86.3% sentiment classification accuracy, which outperforms existing approaches

Multilingual sentiment analysis in social media.

252 p.This thesis addresses the task of analysing sentiment in messages coming from social media. The ultimate goal was to develop a Sentiment Analysis system for Basque. However, because of the socio-linguistic reality of the Basque language a tool providing only analysis for Basque would not be enough for a real world application. Thus, we set out to develop a multilingual system, including Basque, English, French and Spanish.The thesis addresses the following challenges to build such a system:- Analysing methods for creating Sentiment lexicons, suitable for less resourced languages.- Analysis of social media (specifically Twitter): Tweets pose several challenges in order to understand and extract opinions from such messages. Language identification and microtext normalization are addressed.- Research the state of the art in polarity classification, and develop a supervised classifier that is tested against well known social media benchmarks.- Develop a social media monitor capable of analysing sentiment with respect to specific events, products or organizations

A Crowdsourcing Based Framework for Sentiment Analysis: A Product Reputation

As social networking has spread, people started sharing their personal opinions and thoughts widely via these online platforms. The resulting vast valuable data represent a rich source for companies to deduct their products’ reputation from both social media and crowds’ judgments. To exploit this wealth of data, a framework was proposed to collect opinions and rating scores respectively from social media and crowdsourcing platform to perform sentiment analysis, provide insights about a product and give consumers’ tendencies. During the analysis process, a consumer category (strict) is excluded from the process of reaching a majority consensus. To overcome this, a fuzzy clustering is used to compute consumers’ credibility. The key novelty of our approach is the new layer of validity check using a crowdsourcing component that ensures that the results obtained from social media are supported by opinions extracted directly from real-life consumers. Finally, experiments are carried out to validate this model (Twitter and Facebook were used as data sources). The obtained results show that this approach is more efficient and accurate than existing solutions thanks to our two-layer validity check design

Social Media Text Processing and Semantic Analysis for Smart Cities

With the rise of Social Media, people obtain and share information almost instantly on a 24/7 basis. Many research areas have tried to gain valuable insights from these large volumes of freely available user generated content. With the goal of extracting knowledge from social media streams that might be useful in the context of intelligent transportation systems and smart cities, we designed and developed a framework that provides functionalities for parallel collection of geo-located tweets from multiple pre-defined bounding boxes (cities or regions), including filtering of non-complying tweets, text pre-processing for Portuguese and English language, topic modeling, and transportation-specific text classifiers, as well as, aggregation and data visualization. We performed an exploratory data analysis of geo-located tweets in 5 different cities: Rio de Janeiro, S\~ao Paulo, New York City, London and Melbourne, comprising a total of more than 43 million tweets in a period of 3 months. Furthermore, we performed a large scale topic modelling comparison between Rio de Janeiro and S\~ao Paulo. Interestingly, most of the topics are shared between both cities which despite being in the same country are considered very different regarding population, economy and lifestyle. We take advantage of recent developments in word embeddings and train such representations from the collections of geo-located tweets. We then use a combination of bag-of-embeddings and traditional bag-of-words to train travel-related classifiers in both Portuguese and English to filter travel-related content from non-related. We created specific gold-standard data to perform empirical evaluation of the resulting classifiers. Results are in line with research work in other application areas by showing the robustness of using word embeddings to learn word similarities that bag-of-words is not able to capture