Online Human-Bot Interactions: Detection, Estimation, and Characterization

Increasing evidence suggests that a growing amount of social media content is generated by autonomous entities known as social bots. In this work we present a framework to detect such entities on Twitter. We leverage more than a thousand features extracted from public data and meta-data about users: friends, tweet content and sentiment, network patterns, and activity time series. We benchmark the classification framework by using a publicly available dataset of Twitter bots. This training data is enriched by a manually annotated collection of active Twitter users that include both humans and bots of varying sophistication. Our models yield high accuracy and agreement with each other and can detect bots of different nature. Our estimates suggest that between 9% and 15% of active Twitter accounts are bots. Characterizing ties among accounts, we observe that simple bots tend to interact with bots that exhibit more human-like behaviors. Analysis of content flows reveals retweet and mention strategies adopted by bots to interact with different target groups. Using clustering analysis, we characterize several subclasses of accounts, including spammers, self promoters, and accounts that post content from connected applications.Comment: Accepted paper for ICWSM'17, 10 pages, 8 figures, 1 tabl

Modeling the formation of attentive publics in social media: the case of Donald Trump

Previous research has shown the importance of Donald Trump’s Twitter activity, and that of his Twitter following, in spreading his message during the primary and general election campaigns of 2015–2016. However, we know little about how the publics who followed Trump and amplified his messages took shape. We take this case as an opportunity to theorize and test questions about the assembly of what we call “attentive publics” in social media. We situate our study in the context of current discussions of audience formation, attention flow, and hybridity in the United States’ political media system. From this we derive propositions concerning how attentive publics aggregate around a particular object, in this case Trump himself, which we test using time series modeling. We also present an exploration of the possible role of automated accounts in these processes. Our results reiterate the media hybridity described by others, while emphasizing the importance of news media coverage in building social media attentive publics.Accepted manuscrip

Understanding Factors Influencing Users’ Retweeting Behavior---A Theoretical Perspective

Currently, a large percentage of tweets in micro-blogging platform are retweets. In this study, we propose to examine the factors that motivate users’ retweeting behavior, leading users to prefer to transform others’ tweets than posting their own. We suggest that Information Sharing Self-Efficacy, Attachment Motivation and Critical Mass are the three antecedents contributing to the users’ retweeting behavior. Both theoretical and practical implications of this study are also discussed

Electronic word of mouth in social media: The common characteristics of retweeted and favourited marketer-generated content posted on Twitter

Marketers desire to utilise electronic word of mouth (eWOM) marketing on social media sites. However, not all online content generated by marketers has the same effect on consumers; some of them are effective while others are not. This paper aims to examine different characteristics of marketer-generated content (MGC) that of which one lead users to eWOM. Twitter was chosen as one of the leading social media sites and a content analysis approach was employed to identify the common characteristics of retweeted and favourited tweets. 2,780 tweets from six companies (Booking, Hostelworld, Hotels, Lastminute, Laterooms and Priceline) operating in the tourism sector are analysed. Results indicate that the posts which contain pictures, hyperlinks, product or service information, direct answers to customers and brand centrality are more likely to be retweeted and favourited by users. The findings present the main eWOM drivers for MGC in social media.Abdulaziz Elwalda and Mohammed Alsagga

Diabetes topics associated with engagement on Twitter

INTRODUCTION: Social media are widely used by the general public and by public health and health care professionals. Emerging evidence suggests engagement with public health information on social media may influence health behavior. However, the volume of data accumulating daily on Twitter and other social media is a challenge for researchers with limited resources to further examine how social media influence health. To address this challenge, we used crowdsourcing to facilitate the examination of topics associated with engagement with diabetes information on Twitter. METHODS: We took a random sample of 100 tweets that included the hashtag “#diabetes” from each day during a constructed week in May and June 2014. Crowdsourcing through Amazon’s Mechanical Turk platform was used to classify tweets into 9 topic categories and their senders into 3 Twitter user categories. Descriptive statistics and Tweedie regression were used to identify tweet and Twitter user characteristics associated with 2 measures of engagement, “favoriting” and “retweeting.” RESULTS: Classification was reliable for tweet topics and Twitter user type. The most common tweet topics were medical and nonmedical resources for diabetes. Tweets that included information about diabetes-related health problems were positively and significantly associated with engagement. Tweets about diabetes prevalence, nonmedical resources for diabetes, and jokes or sarcasm about diabetes were significantly negatively associated with engagement. CONCLUSION: Crowdsourcing is a reliable, quick, and economical option for classifying tweets. Public health practitioners aiming to engage constituents around diabetes may want to focus on topics positively associated with engagement

Conversing or Diffusing Information? An Examination of Public Health Twitter Chats

This study examines the one-way information diffusion and two-way dialogic engagement present in public health Twitter chats. Network analysis assessed whether Twitter chats adhere to one of the key principles for online dialogic communication, the dialogic loop (Kent & Taylor, 1998) for four public health-related chats hosted by CDC Twitter accounts. The features of the most retweeted accounts and the most retweeted tweets also were examined. The results indicate that very little dialogic engagement took place. Moreover, the chats seemed to function as pseudoevents primarily used by organizations as opportunities for creating content. However, events such as #PublicHealthChat may serve as important opportunities for gaining attention for issues on social media. Implications for using social media in public interest communications are discussed

Leveraging Twitter data to analyze the virality of Covid-19 tweets: a text mining approach

As the novel coronavirus spreads across the world, work, pleasure, entertainment, social interactions, and meetings have shifted online. The conversations on social media have spiked, and given the uncertainties and new policies, COVID-19 remains the trending topic on all such platforms, including Twitter. This research explores the factors that affect COVID-19 content-sharing by Twitter users. The analysis was conducted using 57,000 plus tweets that mentioned COVID-19 and related keywords. The tweets were subjected to the Natural Language Processing (NLP) techniques like Topic modelling, Named Entity-Relationship, Emotion & Sentiment analysis, and Linguistic feature extraction. These methods generated features that could help explain the retweet count of the tweets. The results indicate that tweets with named entities (person, organisation, and location), expression of negative emotions (anger, disgust, fear, and sadness), reference to mental health, optimistic content, and greater length have higher chances of being shared (retweeted). On the other hand, tweets with more hashtags and user mentions are less likely to be shared