Special Session on Industry 4.0

No abstract available

Revealing the Vicious Circle of Disengaged User Acceptance: A SaaS Provider's Perspective

User acceptance tests (UAT) are an integral part of many different software engineering methodologies. In this paper, we examine the influence of UATs on the relationship between users and Software-as-a-Service (SaaS) applications, which are continuously delivered rather than rolled out during a one-off signoff process. Based on an exploratory qualitative field study at a multinational SaaS provider in Denmark, we show that UATs often address the wrong problem in that positive user acceptance may actually indicate a negative user experience. Hence, SaaS providers should be careful not to rest on what we term disengaged user acceptance. Instead, we outline an approach that purposefully queries users for ambivalent emotions that evoke constructive criticism, in order to facilitate a discourse that favors the continuous innovation of a SaaS system. We discuss theoretical and practical implications of our approach for the study of user engagement in testing SaaS applications

An introduction of small-scale intelligent manufacturing system

Embargoed OA, manuscript version after 24 months from publishing date. Link to publishers version: http://doi.org/10.1109/SIMS.2016.7802896Manufacturing companies in Northern Peripheral and Arctic region are predominately small and medium-sized and face considerable challenges like geographical isolation and a lack of benefits offered by industrial clusters. For the ultimate goal of enhancing their competitiveness in a global market, it is imperative for companies to innovate or adopt innovations in order to quickly response to changes in market, meet customer demands, reduce time-to-market and lower cost. A novel concept for small-scale intelligent manufacturing systems (SIMS) is introduced, in which diverse methods and innovative technologies can be applied and integrated. This paper gives an introduction of SIMS, defines its design objectives, and summarizes major relevant tools, techniques and paradigms for the development of SIMS, to generate a facilitative environment for small and medium-scale manufacturing enterprises to embrace new and innovative technologies

Agile information technology service management with DevOps: An incident management case study

This research aims to investigate how DevOps culture can be applied in the incident management process. The authors believe, based on experience as practitioners, that agile software development methodologies are fair enough to be used on Incident Management process, to quickly restore the business interruption. An application management team which solves incidents and applies DevOps practices was studied. Three data collection methods were used: interviews, document analysis and observation. This research provides novel findings supported by metrics and real experience implementing DevOps practices in incident management process. The novelty of the findings brings advantages for academics, and due to the exploratory nature of this research, it extends the body of knowledge. It also provides contributions for practitioners, by showing how these practices can be applied and the result of the implementation of these practices. Directions of future work are also presented.info:eu-repo/semantics/acceptedVersio

The Internet of Simulation: Enabling Agile Model Based Systems Engineering for Cyber-Physical Systems

The expansion of the Internet of Things (IoT) has resulted in a complex cyber-physical system of systems that is continually evolving. With ever more complex systems being developed and changed there has been an increasing reliance on simulation as a vital part of the design process. There is also a growing need for simulation integration and co-simulation in order to analyse the complex interactions between system components. To this end we propose that the Internet of Simulation (IoS) as an extension of IoT can be used to meet these needs. The IoS allows for multiple heterogeneous simulations to be integrated together for co-simulation. It's effect on the engineer process is to facilitate agile practices without sacrificing rigour. An Industry 4.0 example case study is provided showing how IoS could be utilized

User-driven design of decision support systems for polycentric environmental resources management

Open and decentralized technologies such as the Internet provide increasing opportunities to create knowledge and deliver computer-based decision support for multiple types of users across scales. However, environmental decision support systems/tools (henceforth EDSS) are often strongly science-driven and assuming single types of decision makers, and hence poorly suited for more decentralized and polycentric decision making contexts. In such contexts, EDSS need to be tailored to meet diverse user requirements to ensure that it provides useful (relevant), usable (intuitive), and exchangeable (institutionally unobstructed) information for decision support for different types of actors. To address these issues, we present a participatory framework for designing EDSS that emphasizes a more complete understanding of the decision making structures and iterative design of the user interface. We illustrate the application of the framework through a case study within the context of water-stressed upstream/downstream communities in Lima, Peru

Agile Testing for Blockchain Development QA

Agile testing has evolved into a commonly employed practice in most development disciplines. It has been around as long as the agile manifesto and has developed all the hallmarks of a mature set of practices, i.e., tools, metrics, techniques, etc. But its overlap with blockchain is something that has yet to reach the maturity of either – agile testing or blockchain development. The QA for blockchain development hasn’t been standardized in the same manner as the QA for web development and other areas of software development, even newer ones like cloud-native development. Agile testing leans heavily towards automation, Artificial Intelligence (AI), and Machine Learning (ML) and can benefit from collective or separate advances in the three technologies. But these technologies, regardless of their influence on blockchain development and its QA, cannot become the bridge connecting the two. Blockchain development QA suffers from a significant lack of standardization and a unified set of good practices, and this hinders its ability to adapt agile testing practices into the existing paradigm. However, as blockchain development is adopted by agile teams and its QA becomes more standardized, we may see more overlap between agile testing and blockchain development QA

e-Leadership through strategic alignment: an empirical study of small- and medium-sized enterprises in the digital age

Small- and medium-sized enterprises (SMEs) play an important role in the European economy. A critical challenge faced by SME leaders, as a consequence of the continuing digital technology revolution, is how to optimally align business strategy with digital technology to fully leverage the potential offered by these technologies in pursuit of longevity and growth. There is a paucity of empirical research examining how e-leadership in SMEs drives successful alignment between business strategy and digital technology fostering longevity and growth. To address this gap, in this paper we develop an empirically derived e-leadership model. Initially we develop a theoretical model of e-leadership drawing on strategic alignment theory. This provides a theoretical foundation on how SMEs can harness digital technology in support of their business strategy enabling sustainable growth. An in-depth empirical study was undertaken interviewing 42 successful European SME leaders to validate, advance and substantiate our theoretically driven model. The outcome of the two stage process – inductive development of a theoretically driven e-leadership model and deductive advancement to develop a complete model through in-depth interviews with successful European SME leaders – is an e-leadership model with specific constructs fostering effective strategic alignment. The resulting diagnostic model enables SME decision makers to exercise effective e-leadership by creating productive alignment between business strategy and digital technology improving longevity and growth prospects

Special Session on Industry 4.0

No abstract available