Current Practices for Product Usability Testing in Web and Mobile Applications

Software usability testing is a key methodology that ensures applications are intuitive and easy to use for the target audience. Usability testing has direct benefits for companies as usability improvements often are fundamental to the success of a product. A standard usability test study includes the following five steps: obtain suitable participants, design test scripts, conduct usability sessions, interpret test outcomes, and produce recommendations. Due to the increasing importance for more usable applications, effective techniques to develop usable products, as well as technologies to improve usability testing, have been widely utilized. However, as companies are developing more cross-platform web and mobile apps, traditional single-platform usability testing has shortcomings with respect to ensuring a uniform user experience. In this report, a new strategy is proposed to promote a consistent user experience across all application versions and platforms. This method integrates the testing of different application versions, e.g., the website, mobile app, mobile website. Participants are recruited with a better-defined criterion according to their preferred devices. The usability session is conducted iteratively on several different devices, and the test results of individual application versions are compared on a per-device basis to improve the test outcomes. This strategy is expected to extend on current practices for usability testing by incorporating cross-platform consistency of software versions on most devices

Investigating the effectiveness of an efficient label placement method using eye movement data

This paper focuses on improving the efficiency and effectiveness of dynamic and interactive maps in relation to the user. A label placement method with an improved algorithmic efficiency is presented. Since this algorithm has an influence on the actual placement of the name labels on the map, it is tested if this efficient algorithms also creates more effective maps: how well is the information processed by the user. We tested 30 participants while they were working on a dynamic and interactive map display. Their task was to locate geographical names on each of the presented maps. Their eye movements were registered together with the time at which a given label was found. The gathered data reveal no difference in the user's response times, neither in the number and the duration of the fixations between both map designs. The results of this study show that the efficiency of label placement algorithms can be improved without disturbing the user's cognitive map. Consequently, we created a more efficient map without affecting its effectiveness towards the user

Pervasive and standalone computing: The perceptual effects of variable multimedia quality.

The introduction of multimedia on pervasive and mobile communication devices raises a number of perceptual quality issues, however, limited work has been done examining the 3-way interaction between use of equipment, quality of perception and quality of service. Our work measures levels of informational transfer (objective) and user satisfaction (subjective)when users are presented with multimedia video clips at three different frame rates, using four different display devices, simulating variation in participant mobility. Our results will show that variation in frame-rate does not impact a user’s level of information assimilation, however, does impact a users’ perception of multimedia video ‘quality’. Additionally, increased visual immersion can be used to increase transfer of video information, but can negatively affect the users’ perception of ‘quality’. Finally, we illustrate the significant affect of clip-content on the transfer of video, audio and textual information, placing into doubt the use of purely objective quality definitions when considering multimedia presentations

GazeTouchPass: Multimodal Authentication Using Gaze and Touch on Mobile Devices

We propose a multimodal scheme, GazeTouchPass, that combines gaze and touch for shoulder-surfing resistant user authentication on mobile devices. GazeTouchPass allows passwords with multiple switches between input modalities during authentication. This requires attackers to simultaneously observe the device screen and the user's eyes to find the password. We evaluate the security and usability of GazeTouchPass in two user studies. Our findings show that GazeTouchPass is usable and significantly more secure than single-modal authentication against basic and even advanced shoulder-surfing attacks

Measuring children's search behaviour on a large scale

Children often experience problems during information-seeking using traditional search interfaces and search technologies, that are designed for adults. This is because children engage with the world in fundamentally different ways than adults. To design search technologies that support children in effective and enjoyable information-seeking, more research is needed to examine children’s specific skills and needs concerning information-seeking. Therefore, we developed an application that can monitor children’s search behaviour on a large scale. In this paper, we present the steps taken to develop this application. The basis of the application is UsaProxy, an existing system that is used to monitor the user’s usage of websites. We have increased the accuracy of UsaProxy and have developed an application that is able to extract useful information from UsaProxy’s log files