Exploiting tacit knowledge through knowledge management technologies

The purpose of this paper is to examine the contributions and suitability of the available knowledge management (KM) technologies, including the Web 2.0 for exploiting tacit knowledge. It proposes an integrated framework for extracting tacit knowledge in organisations, which includes Web 2.0 technologies, KM tools, organisational learning (OL) and Community of Practice (CoP). It reviews a comprehensive literature covering overview of KM theories, KM technologies and OL and identifies the current state of knowledge relating to tacit knowledge exploitation. The outcomes of the paper indicate that Internet and Web 2.0 technologies have stunning prospects for creating learning communities where tacit knowledge can be extracted from people. The author recommends that organisations should design procedures and embed them in their Web 2.0 collaborative platforms persuading employees to record their ideas and share them with other members. It is also recommended that no idea should be taken for granted in a learning community where tacit knowledge exploitation is pursued. It is envisaged that future research should adopt empirical approach involving Complex Adaptive Model for Tacit Knowledge Exploitation (CAMTaKE) and the Theory of Deferred Action in examining the effectiveness of KM technologies including Web 2.0 tools for tacit knowledge exploitation

An Email Attachment is Worth a Thousand Words, or Is It?

There is an extensive body of research on Social Network Analysis (SNA) based on the email archive. The network used in the analysis is generally extracted either by capturing the email communication in From, To, Cc and Bcc email header fields or by the entities contained in the email message. In the latter case, the entities could be, for instance, the bag of words, url's, names, phones, etc. It could also include the textual content of attachments, for instance Microsoft Word documents, excel spreadsheets, or Adobe pdfs. The nodes in this network represent users and entities. The edges represent communication between users and relations to the entities. We suggest taking a different approach to the network extraction and use attachments shared between users as the edges. The motivation for this is two-fold. First, attachments represent the "intimacy" manifestation of the relation's strength. Second, the statistical analysis of private email archives that we collected and Enron email corpus shows that the attachments contribute in average around 80-90% to the archive's disk-space usage, which means that most of the data is presently ignored in the SNA of email archives. Consequently, we hypothesize that this approach might provide more insight into the social structure of the email archive. We extract the communication and shared attachments networks from Enron email corpus. We further analyze degree, betweenness, closeness, and eigenvector centrality measures in both networks and review the differences and what can be learned from them. We use nearest neighbor algorithm to generate similarity groups for five Enron employees. The groups are consistent with Enron's organizational chart, which validates our approach.Comment: 12 pages, 4 figures, 7 tables, IML'17, Liverpool, U

A framework for the forensic investigation of unstructured email relationship data

Our continued reliance on email communications ensures that it remains a major source of evidence during a digital investigation. Emails comprise both structured and unstructured data. Structured data provides qualitative information to the forensics examiner and is typically viewed through existing tools. Unstructured data is more complex as it comprises information associated with social networks, such as relationships within the network, identification of key actors and power relations, and there are currently no standardised tools for its forensic analysis. Moreover, email investigations may involve many hundreds of actors and thousands of messages. This paper posits a framework for the forensic investigation of email data. In particular, it focuses on the triage and analysis of unstructured data to identify key actors and relationships within an email network. This paper demonstrates the applicability of the approach by applying relevant stages of the framework to the Enron email corpus. The paper illustrates the advantage of triaging this data to identify (and discount) actors and potential sources of further evidence. It then applies social network analysis techniques to key actors within the data set. This paper posits that visualisation of unstructured data can greatly aid the examiner in their analysis of evidence discovered during an investigation

Automatically assembling a full census of an academic field

The composition of the scientific workforce shapes the direction of scientific research, directly through the selection of questions to investigate, and indirectly through its influence on the training of future scientists. In most fields, however, complete census information is difficult to obtain, complicating efforts to study workforce dynamics and the effects of policy. This is particularly true in computer science, which lacks a single, all-encompassing directory or professional organization. A full census of computer science would serve many purposes, not the least of which is a better understanding of the trends and causes of unequal representation in computing. Previous academic census efforts have relied on narrow or biased samples, or on professional society membership rolls. A full census can be constructed directly from online departmental faculty directories, but doing so by hand is prohibitively expensive and time-consuming. Here, we introduce a topical web crawler for automating the collection of faculty information from web-based department rosters, and demonstrate the resulting system on the 205 PhD-granting computer science departments in the U.S. and Canada. This method constructs a complete census of the field within a few minutes, and achieves over 99% precision and recall. We conclude by comparing the resulting 2017 census to a hand-curated 2011 census to quantify turnover and retention in computer science, in general and for female faculty in particular, demonstrating the types of analysis made possible by automated census construction.Comment: 11 pages, 6 figures, 2 table