NARMADA: Need and Available Resource Managing Assistant for Disasters and Adversities

Although a lot of research has been done on utilising Online Social Media during disasters, there exists no system for a specific task that is critical in a post-disaster scenario -- identifying resource-needs and resource-availabilities in the disaster-affected region, coupled with their subsequent matching. To this end, we present NARMADA, a semi-automated platform which leverages the crowd-sourced information from social media posts for assisting post-disaster relief coordination efforts. The system employs Natural Language Processing and Information Retrieval techniques for identifying resource-needs and resource-availabilities from microblogs, extracting resources from the posts, and also matching the needs to suitable availabilities. The system is thus capable of facilitating the judicious management of resources during post-disaster relief operations.Comment: ACL 2020 Workshop on Natural Language Processing for Social Media (SocialNLP

An Empirical Methodology for Detecting and Prioritizing Needs during Crisis Events

In times of crisis, identifying the essential needs is a crucial step to providing appropriate resources and services to affected entities. Social media platforms such as Twitter contain vast amount of information about the general public's needs. However, the sparsity of the information as well as the amount of noisy content present a challenge to practitioners to effectively identify shared information on these platforms. In this study, we propose two novel methods for two distinct but related needs detection tasks: the identification of 1) a list of resources needed ranked by priority, and 2) sentences that specify who-needs-what resources. We evaluated our methods on a set of tweets about the COVID-19 crisis. For task 1 (detecting top needs), we compared our results against two given lists of resources and achieved 64% precision. For task 2 (detecting who-needs-what), we compared our results on a set of 1,000 annotated tweets and achieved a 68% F1-score

OntoDSumm : Ontology based Tweet Summarization for Disaster Events

The huge popularity of social media platforms like Twitter attracts a large fraction of users to share real-time information and short situational messages during disasters. A summary of these tweets is required by the government organizations, agencies, and volunteers for efficient and quick disaster response. However, the huge influx of tweets makes it difficult to manually get a precise overview of ongoing events. To handle this challenge, several tweet summarization approaches have been proposed. In most of the existing literature, tweet summarization is broken into a two-step process where in the first step, it categorizes tweets, and in the second step, it chooses representative tweets from each category. There are both supervised as well as unsupervised approaches found in literature to solve the problem of first step. Supervised approaches requires huge amount of labelled data which incurs cost as well as time. On the other hand, unsupervised approaches could not clusters tweet properly due to the overlapping keywords, vocabulary size, lack of understanding of semantic meaning etc. While, for the second step of summarization, existing approaches applied different ranking methods where those ranking methods are very generic which fail to compute proper importance of a tweet respect to a disaster. Both the problems can be handled far better with proper domain knowledge. In this paper, we exploited already existing domain knowledge by the means of ontology in both the steps and proposed a novel disaster summarization method OntoDSumm. We evaluate this proposed method with 4 state-of-the-art methods using 10 disaster datasets. Evaluation results reveal that OntoDSumm outperforms existing methods by approximately 2-66% in terms of ROUGE-1 F1 score

PORTRAIT: a hybrid aPproach tO cReate extractive ground-TRuth summAry for dIsaster evenT

Disaster summarization approaches provide an overview of the important information posted during disaster events on social media platforms, such as, Twitter. However, the type of information posted significantly varies across disasters depending on several factors like the location, type, severity, etc. Verification of the effectiveness of disaster summarization approaches still suffer due to the lack of availability of good spectrum of datasets along with the ground-truth summary. Existing approaches for ground-truth summary generation (ground-truth for extractive summarization) relies on the wisdom and intuition of the annotators. Annotators are provided with a complete set of input tweets from which a subset of tweets is selected by the annotators for the summary. This process requires immense human effort and significant time. Additionally, this intuition-based selection of the tweets might lead to a high variance in summaries generated across annotators. Therefore, to handle these challenges, we propose a hybrid (semi-automated) approach (PORTRAIT) where we partly automate the ground-truth summary generation procedure. This approach reduces the effort and time of the annotators while ensuring the quality of the created ground-truth summary. We validate the effectiveness of PORTRAIT on 5 disaster events through quantitative and qualitative comparisons of ground-truth summaries generated by existing intuitive approaches, a semi-automated approach, and PORTRAIT. We prepare and release the ground-truth summaries for 5 disaster events which consist of both natural and man-made disaster events belonging to 4 different countries. Finally, we provide a study about the performance of various state-of-the-art summarization approaches on the ground-truth summaries generated by PORTRAIT using ROUGE-N F1-scores

Analyzing the Needs of Ukrainian Refugees on Telegram in Real-Time: A Machine Learning Approach

The humanitarian crisis resulting from the Russian invasion of Ukraine has led to millions of displaced individuals across Europe. Addressing the evolving needs of these refugees is crucial for hosting countries and humanitarian organizations. This study leverages social media analytics to supplement traditional surveys, providing real-time insights into refugee needs by analyzing over two million messages from Telegram, a vital platform for Ukrainian refugees in Germany. We employ Natural Language Processing techniques, including language identification, sentiment analysis, and topic modeling, to identify well-defined topic clusters such as housing, financial and legal assistance, language courses, job market access, and medical needs. Our findings also reveal changes in topic occurrence and nature over time. To support practitioners, we introduce an interactive web-based dashboard for continuous analysis of refugee needs

Multi-source Multimodal Data and Deep Learning for Disaster Response: A Systematic Review.

Mechanisms for sharing information in a disaster situation have drastically changed due to new technological innovations throughout the world. The use of social media applications and collaborative technologies for information sharing have become increasingly popular. With these advancements, the amount of data collected increases daily in different modalities, such as text, audio, video, and images. However, to date, practical Disaster Response (DR) activities are mostly depended on textual information, such as situation reports and email content, and the benefit of other media is often not realised. Deep Learning (DL) algorithms have recently demonstrated promising results in extracting knowledge from multiple modalities of data, but the use of DL approaches for DR tasks has thus far mostly been pursued in an academic context. This paper conducts a systematic review of 83 articles to identify the successes, current and future challenges, and opportunities in using DL for DR tasks. Our analysis is centred around the components of learning, a set of aspects that govern the application of Machine learning (ML) for a given problem domain. A flowchart and guidance for future research are developed as an outcome of the analysis to ensure the benefits of DL for DR activities are utilized.Publishe