An extensible product structure model for product lifecycle management in the make-to-order environment

This paper presents a product structure model with a semantic representation technique that make the product structure extensible for developing product lifecycle management (PLM) systems that is flexible for make-to-order environment. In the make-to-order business context, each product could have a number of variants with slightly different constitutions to fulfill different customer requirements. All the variants of a family have common characteristics and each variant has its specific features. A master-variant pattern is proposed for building the product structure model to explicitly represent common characteristics and specific features of individual variants. The model is capable of enforcing the consistency of a family structure and its variant structure, supporting multiple product views, and facilitating the business processes. A semantic representation technique is developed that enables entity attributes to be defined and entities to be categorized in a neutral and semantic format. As a result, entity attributes and entity categorization can be redefined easily with its configurable capability for different requirements of the PLM systems. An XML-based language is developed for semantically representing entities and entity categories. A prototype as a proof-of-concept system is presented to illustrate the capability of the proposed extensible product structure model

A Multi-channel Application Framework for Customer Care Service Using Best-First Search Technique

It has become imperative to find a solution to the dissatisfaction in response by mobile service providers when interacting with their customer care centres. Problems faced with Human to Human Interaction (H2H) between customer care centres and their customers include delayed response time, inconsistent solutions to questions or enquires and lack of dedicated access channels for interaction with customer care centres in some cases. This paper presents a framework and development techniques for a multi-channel application providing Human to System (H2S) interaction for customer care centre of a mobile telecommunication provider. The proposed solution is called Interactive Customer Service Agent (ICSA). Based on single-authoring, it will provide three media of interaction with the customer care centre of a mobile telecommunication operator: voice, phone and web browsing. A mathematical search technique called Best-First Search to generate accurate results in a search environmen

A Personalized Framework for Trust Assessment

The number of computational trust models has been increasing quickly in recent years yet their applications for automating trust evaluation are still limited. The main obstacle is the difficulties in selecting a suitable trust model and adapting it for particular trust modeling requirements, which varies greatly due to the subjectivity of human trust. The Personalized Trust Framework (PTF) presented in this paper aims to address this problem by providing a mechanism for human users to capture their trust evaluation process in order for it to be replicated by computers. In more details, a user can specify how he selects a trust model based on information about the subject whose trustworthiness he needs to evaluate and how that trust model is configured. This trust evaluation process is then automated by the PTF making use of the trust models flexibly plugged into the PTF by the user. By so doing, the PTF enable users reuse and personalize existing trust models to suit their requirements without having to reprogram those models

Realization of Semantic Atom Blog

Web blog is used as a collaborative platform to publish and share information. The information accumulated in the blog intrinsically contains the knowledge. The knowledge shared by the community of people has intangible value proposition. The blog is viewed as a multimedia information resource available on the Internet. In a blog, information in the form of text, image, audio and video builds up exponentially. The multimedia information contained in an Atom blog does not have the capability, which is required by the software processes so that Atom blog content can be accessed, processed and reused over the Internet. This shortcoming is addressed by exploring OWL knowledge modeling, semantic annotation and semantic categorization techniques in an Atom blog sphere. By adopting these techniques, futuristic Atom blogs can be created and deployed over the Internet